Shangri-La Sydney

5.0 star property

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Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video - submitted by Volha’s Travel Vault
Premier Harbour Bridge King Room | Premium bedding, in-room safe, desk, blackout drapes
2 restaurants, breakfast served
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
$230
$209 nightly
$230 total
Total with taxes and fees
Feb 1 - Feb 2

Explore the area

View in a map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, The Rocks Markets
    ‪5 min walk‬
  • Place, Circular Quay
    ‪9 min walk‬
  • Place, Sydney Opera House
    ‪14 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪13 min drive‬

Room options

Deluxe Harbour Bridge Room

  • Sleeps 2

Horizon Club Sydney Harbour Room

  • Sleeps 3

Deluxe Darling Harbour 1 King

9.2 out of 10
Wonderful
(117 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

Deluxe Darling Harbour 2 Twins

9.0 out of 10
Wonderful
(29 reviews)
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(28 reviews)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Partial sea view

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Partial sea view

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(119 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

Deluxe Opera House, 2 Twin Beds, City View

9.2 out of 10
Wonderful
(19 reviews)
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

Executive Darling Harbour 1 King

9.0 out of 10
Wonderful
(59 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • Bay view

Executive Darling Harbour 2 Twins

9.4 out of 10
Exceptional
(28 reviews)
  • 430 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Bay view

Executive Sydney Harbour View 2 Twins

9.8 out of 10
Exceptional
(20 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Harbor view

Executive Opera House City View 1 King

9.0 out of 10
Wonderful
(91 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

Executive Opera House City View 2 Twins

9.6 out of 10
Exceptional
(18 reviews)
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Executive Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(44 reviews)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Harbour Bridge Suite 1 King

8.8 out of 10
Excellent
(3 reviews)
  • 893 sq ft
  • Sleeps 3
  • 1 King Bed
  • Partial sea view

Horizon Darling Harbour 1 King

9.2 out of 10
Wonderful
(31 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • Bay view

Horizon Sydney Harbour View 1 King

9.2 out of 10
Wonderful
(5 reviews)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Premier Harbour Bridge King Room

7.8 out of 10
Good
(6 reviews)
  • 645 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Horizon Opera House City View 1 King

9.4 out of 10
Exceptional
(24 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

Ambassador Suite, Lounge Access, High Floor

  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 829 sq ft
  • Sleeps 3
  • 1 King Bed
  • Bay view

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 936 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Suite, Club Lounge Access, Harbor View (Governor, High Floor)

  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Presidential Suite, Club Lounge Access, Harbor View (High Floor)

  • Sleeps 3
  • 1 King Bed
  • Harbor view

Royal Suite, Club Lounge Access, Harbor View (High Floor)

  • Sleeps 3
  • 1 King Bed
  • Harbor view

Executive Sydney Harbour Suite 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • 893 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Grand Premier Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(19 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

Executive Darling Harbour Room

  • Sleeps 2

Deluxe Opera House City View Room

  • Sleeps 2

Executive Opera House City View Room

  • Sleeps 2

Horizon Club Darling Harbour Room

  • Sleeps 3

Executive Sydney Harbour Suite

  • Sleeps 3

Deluxe Darling Harbour King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

Deluxe Darling Harbour Twin Room

  • Sleeps 2

Deluxe Opera House City View King Room

  • Sleeps 3

Deluxe Opera House City View Twin Room

  • Sleeps 2

Deluxe Harbour Bridge Twin Room

  • Sleeps 2

Deluxe Harbour Bridge King Room

  • Sleeps 3

Executive Sydney Harbour King Room

  • Sleeps 3

Executive Sydney Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour Twin Room

  • Sleeps 2

Executive Darling Harbour King Room

  • Sleeps 3

Executive Opera House City View Twin Room

  • Sleeps 2

Executive Opera House City View King Room

  • Sleeps 3

Premier Harbour Bridge Room

  • Sleeps 3

Harbour Bridge Suite

  • Sleeps 3

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3

Horizon Club Spa Suite

  • Sleeps 3

Horizon Club Sydney Harbour Suite

  • Sleeps 3

Horizon Club Tower Suite

  • Sleeps 3

Ambassador Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 2

Royal Suite

  • Sleeps 2

Horizon Club Opera House City Room

  • Sleeps 3

The Rocks Suite

  • Sleeps 2

Grand Premier Sydney Harbour Room

  • Sleeps 3

The Governor Suite

  • Sleeps 2

Similar properties

About the neighborhood

Sydney

With a stay at Shangri-La Sydney in Sydney (The Rocks), you'll be steps from The Big Dig Archaeology Education Centre and 5 minutes by foot from Museum of Contemporary Art. .This spa hotel is 0.6 mi (0.9 km) from The Rocks Markets and 0.6 mi (1 km) from Customs House.

What's nearby

  • Museum of Contemporary Art - 3 min walk - 0.2 miles
  • The Rocks Markets - 5 min walk - 0.3 miles
  • Overseas Passenger Terminal - 7 min walk - 0.4 miles
  • Circular Quay - 9 min walk - 0.5 miles
  • Sydney Opera House - 14 min walk - 0.8 miles

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 26 min drive

Restaurants

  • ‪Mode Kitchen & Bar - ‬4 min walk
  • ‪Fortune of War - ‬5 min walk
  • ‪Morrison’s Oyster Bar & Grill - ‬3 min walk
  • ‪Dutch Smuggler - ‬3 min walk
  • ‪Blu Bar on 36 - ‬1 min walk

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 565 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Altitude Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. Planning an event in Sydney? This hotel has 20451 square feet (1900 square meters) of space consisting of conference space and 20 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Altitude Restaurant - This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 - Onsite cocktail bar. Open daily.
Café Mix Restaurant - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 275.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 145 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1782 out of 2497 reviews
Rating 8 - Good. 408 out of 2497 reviews
Rating 6 - Okay. 172 out of 2497 reviews
Rating 4 - Poor. 77 out of 2497 reviews
Rating 2 - Terrible. 58 out of 2497 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomas

Stayed 1 night in Oct 2025

10/10 Excellent

Branko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff were very helpful and friendly. Concierge and doorman were exceptional.
Stayed 1 night in Oct 2025

10/10 Excellent

Oliver

Stayed 2 nights in Oct 2025

10/10 Excellent

Gali

Stayed 1 night in Oct 2025

10/10 Excellent

Kylie

Stayed 1 night in Oct 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the customer service at the Shangri-La. Our room was understandably not ready when we arrived at 9am but they suggested we freshen up in the gym change room. It was lovely to take a shower and change into a fresh set of clothes after a long flight. Our room became available before noon. The bathroom was quite spacious and the lighting in the room was soft and not harsh. Everyone we spoke to was accomodating and pleasant. Good location close to Circular Quay, the Rocks, and public transportation.
Stayed 2 nights in Oct 2025

10/10 Excellent

vicki

Stayed 1 night in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is wonderful, especially if you like to walk, as I do. My stay - for 6 nights on holiday - was good, but not excellent in any sense except for the location, and views, which are spectacular if you have a harbour-view room or access to their lounge on the 30th floor. Would I stay there again; probably not, but that’s just me. Too many little things irked me, especially in the Horizon lounge, where they need more staff/leadership to make it run to a 5* standard. This is harsh, but true, as it was consistently vexing, albeit only around the edges. The ‘little things’ included sticky tables, dusty light-shades, dirty carpets (from previous guests) fingerprints on cutlery, having to order coffee (there’s no machine) while being ‘overlooked’ by staff, not opening on time but closing sessions on the dot, offering only plain cakes and scones for ‘afternoon tea’, etc., etc. I should say that breakfast was very good for a lounge, as were evening canapés, which most guests genuinely used as a substitute for dinner, so it could be value for money if that’s your bag! The wine selection was good. I recently stayed at a Mandarin Oriental, where everything exceeded expectations; I don’t think this coloured my opinion, but it certainly highlighted the differences in mindset and standards.
Stayed 6 nights in Oct 2025

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay...will definately be back
Stayed 2 nights in Oct 2025

6/10 Okay

Dan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is showing it’s age. Bed wasn’t comfortable, pool tiles are slippery and cracked. Express checkout machine no instruction where to drop the keys. Not worth the full rates.
Stayed 1 night in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Tanzima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review: The customer service was amazing! The person assisted us was so friendly I hope he sees this, thanks John for making our anniversary delightful. We were upgraded to a deluxe room as we were celebrating our marriage anniversary, which was such a lovely surprise. We also received a complimentary cake and two bottles of Coke. The view from our room was absolutely mesmerising — we enjoyed both the sunset and sunrise with a full 180-degree view of the city harbour and the Opera House. It truly made our stay unforgettable!
Stayed 1 night in Oct 2025

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing view!

SPECTACULAR VIEW!! I splashed out in a “Grand Premier Harbour View” room which was pricey, but had the most amazing view of the whole of Sydney harbour, the bridge, opera house and beyond. Sitting on the window seat watching the harbour was a continual pleasure, worth the splurge. Room was spacious (more suite), with comfortable bed, sitting area and desk, minibar and coffee machine. Large bathroom (bath and separate shower) with nice toiletries. Large wardrobe and dressing area near door. Fast lifts. Staff helpful and responsive to feedback.
Stayed 5 nights in Sep 2025

10/10 Excellent

andrew

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Room excellent.
Stayed 4 nights in Oct 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautifully clean, staff ere incredibly attentive, friendly and a real highlight
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was immaculate, staff friendly and efficient. Was offered a complimentary upgrade at check-in which was very welcome indeed!
Stayed 1 night in Oct 2025

8/10 Good

Shannon

Business traveler, Traveled with family
Disliked: Staff & service
Breakfast was lovely but more atrention needs to be given to keeping the dining area clean at all times. Room service need a kick in the butt. Twice i had to ring down to get my room serviced, once at 5pm. Pool was chilly the whole time we were there.
Stayed 6 nights in Oct 2025

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Young sam

Disliked: Staff & service, property conditions & facilities
Bathroom was not clean well
Stayed 2 nights in Oct 2025

8/10 Good

Kami

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was lovely but breakfast let it down. The hostess was rude and took us to the table and didn’t say anything. Another hostess showed a couple after us to a table and explained the breakfast Breakfast area was also untidy
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly helpful when there was an issue with the room Hotel as a whole is very nice, room is great, bed is incredibly comfortable
Stayed 3 nights in Oct 2025

10/10 Excellent

Leonard Eric

Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 1 night in Oct 2025

8/10 Good

Konatsu

Stayed 1 night in Oct 2025