6/10 Okay
Stephanie
Jan 5, 2026
Liked: Staff & service
We were assigned a courtyard room which was very disappointing. The website shows lovely Melin Tregwynt blankets and light bright rooms. This room was dismal with a brown fleece throw on the bed that could’ve been from Poundland. We complained to reception and were found another room (not really made to feel welcome or important throughout the process even though an alternative was offered). The replacement room was ok (although still a bit underwhelming). The dressing room had two old armchairs, both with upholstery that collapsed one side as we sat on them to watch TV and we could hear every word of the phone conversation from the guy in the next door room. The shower wasn’t spotless ( grouting was discoloured in places and grey splodges on shower tray. - we didn’t use it). The lino was coming away from the wall in the corner and overall looked tatty. The bed initially seemed fairly comfortable however mattress springs weren’t great - old cheap mattresses). We didn’t want to complain further and appreciate it’s an old hotel however lots of improvements needed! A welcome at breakfast would have been really nice but the two on, were rushed and busy. On departure, the girl in reception was much more animated and helpful when we asked her about the beds etc and she offered to show us the Clementine suite as a future alternative. We loved the position and grounds and hope to try it again or a second chance. It feels bad however, that you have to pay a lot more for basic comfort.
Stephanie
Stayed 1 night in Dec 2025
