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The Windsor Hotel by Hoco Hotels Collection

Property class: 2.5

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Reception
Elevator
Exterior
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Bar
$100
$86 nightly
$100 total
Total with taxes and fees
May 24 - May 25

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Stratford City Hall
    ‪2 min walk‬
  • Place, Avon River
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪53 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.2 out of 10
Very good
(10 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • City view
  • 260 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 235 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.4 out of 10
Good
(14 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for King Suite

King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.4 out of 10
Good
(11 reviews)
  • 160 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 325 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

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4.5 out of 5, Wonderful, 1,158 reviews
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The price is $175
May 11 - May 12
Total with taxes and fees
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About the neighborhood

Stratford

When you stay at The Windsor Hotel by Hoco Hotels Collection in Stratford, you'll be in a shopping district, just steps from Stratford City Hall and Avon Theatre. .This hotel is 0.2 mi (0.3 km) from Studio Theatre and 0.3 mi (0.4 km) from Avon River.

What's nearby

  • Avon Theatre - 2 min walk - 0.1 miles
  • Stratford City Hall - 2 min walk - 0.1 miles
  • Avon River - 3 min walk - 0.2 miles
  • Tom Patterson Theatre - 6 min walk - 0.4 miles
  • Festival Theatre - 15 min walk - 0.8 miles

Getting around

  • Stratford Station - 13 min walk
  • London, ON (YXU-London Intl.) - 50 min drive

Restaurants

  • ‪Black Swan Brewing Company - ‬3 min walk
  • ‪Bentley's - ‬4 min walk
  • ‪Coffee Culture Cafe & Eatery - ‬2 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪Gilly's Pubhouse - ‬2 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

The Windsor Hotel by Hoco Hotels Collection offers 35 air-conditioned accommodations with espresso makers and coffee/tea makers. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 35 air-conditioned rooms featuring espresso makers. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and a turndown service, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
At The Windsor Hotel by Hoco Hotels Collection, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: CAD 25 for adults and CAD 10 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Renovations and closures

The following facilities or services will be unavailable from December 11 2025 to April 30 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CAD 25 for adults and CAD 10 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 145 out of 408 reviews
Rating 8 - Good. 128 out of 408 reviews
Rating 6 - Okay. 70 out of 408 reviews
Rating 4 - Poor. 51 out of 408 reviews
Rating 2 - Terrible. 14 out of 408 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

GREGORY

Business traveler
Liked: Cleanliness
Staff was good! Room was good! Elevator was broken... Internet TV...no cable
Stayed 1 night in Jan 2026

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
When I checked myself in using the door codes emailed to me (the front desk is only attended during the day), I was quickly disappointed with my room: the door wouldn't lock, the toilet wouldn't stop running, and I found some kind of stain on the mattress under the tucked sheet. I texted the 24 hour emergency number, not sure who would respond at such a late hour (it was 11pm at this point). Shortly after I sent the text, I heard back from someone named Amelia who ended up making my whole trip extraordinary. Amelia was one of the managers of the hotel and lived nearby. Despite the time of night, and the fact inches of snow were coming, she left her home to come switch me to another room. When she arrived, she was extremely apologetic, and assured me she would make sure the room would be more thoroughly inspected and cleaned for future guests. Then she moved me to the room next door, in which she had already turned the heater on, and I was delighted to find the room to be spotless and remarkably comfortable (and a corner room, no less, with two lovely windows that got abundant natural light). She also gave me some complimentary beverages. The room ended up being a lovely home during my few days in Stratford, and I would have a lovely chat with Amelia when I'd see her in the lobby. The hotel had a lovely old charm about it, with a lot of historical flair. I definitely hope to stay here again. Huge thanks to Amelia for being such a hero of the hotel!
Stayed 3 nights in Dec 2025

8/10 Good

Anisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful and I would definitely stay there again. However, the dining room was getting remodelled which I was unaware of when booking, so the breakfast was unavailable. Additionally, the hotel wasn't super prepared for the amount of snow we had so the parking area wasn't properly plowed and there was no place for our boots in the room. Still, the room was spacious and comfortable, the beds were very soft and the staff were charming and accommodating. The hotel was also in walking distance of everything we planned to see in town, which was very convenient.
Stayed 1 night in Dec 2025

10/10 Excellent

Ninus

Stayed 1 night in Jan 2026

2/10 Terrible

karen E

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was a too small, unable to open the bathroom door due to the bed being in the way. The elevator was broken. The front lobby under renovation. Parking was not included and was across the street and expensive. The heater in the room is old and it was either boiling hot or freezing. The TV didn't work.
Stayed 1 night in Dec 2025

6/10 Okay

Abby

Stayed 1 night in Dec 2025

10/10 Excellent

IRA SUE

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great cozy room !!! The front desk staff were friendly and helpful
Stayed 3 nights in Dec 2025

2/10 Terrible

Philip

Disliked: Staff & service
Stayed 1 night in Dec 2025

4/10 Poor

Kenny Kin

Elevator not working for long time!
Stayed 1 night in Dec 2025

4/10 Poor

Siavash

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel under renovation without prior notice. Elevator out of service, room on 3rd floor. Rooms are clean but very bare with minimal furnishings. Rooms appear incomplete. The door security to the rooms seem
Stayed 1 night in Dec 2025

6/10 Okay

Camille

Disliked: Staff & service, amenities
We came in December. The front area shovelled so no direct access to the front door from street.and the steps were slippery.
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
The check in was easy. Room was small but clean and quiet. It is an older building but everything in stratford is dated. It was close to everything. I woukd stay there again
Stayed 1 night in Dec 2025

10/10 Excellent

Poriya

Liked: Cleanliness, property conditions & facilities
It was great!
Stayed 1 night in Dec 2025

6/10 Okay

Nicola

Traveled with partner
Disliked: Amenities
Better pillows would be appreciated. Also no continental breakfast available as indicated on the site.
Stayed 1 night in Dec 2025

8/10 Good

chrystal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely, stay was good.
Stayed 1 night in Dec 2025

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, amenities
The location was great. Not a lot of staff around, but friendly when they were spotted. The room was pretty good, bed comfy and nice pillows but the elevator was not working and I was on the third floor. Additionally, the hydraulics in the doors - both into the hallway from the stairs and into the room, were too strong. My room door knocked me over when I tried to open the door then reach back for my bags - not a half second pause before the heavy door closed and smacked me. The hallway door from the stairwell smashed loudly every time someone came into the hall - very loud. There were nice touches in the room - lovely glasses (not plastic) and real china coffee mugs - bonus points there.
Stayed 2 nights in Nov 2025

10/10 Excellent

Maria

Staff was nice. Room could use some upgrading but it was clean.
Stayed 1 night in Nov 2025

6/10 Okay

Jodi-anne

Stayed 2 nights in Nov 2025

6/10 Okay

Pam

Stayed 1 night in Oct 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, the hotel didn’t offer breakfast this year. Last year we had a ‘box’ breakfast at our door and it was very good. The fan in the bathroom was loud, the room, although a great size, was missing finishing touches.
Stayed 1 night in Nov 2025

6/10 Okay

Ron

Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2025

8/10 Good

Cody

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location and solid room
Stayed 2 nights in Nov 2025

2/10 Terrible

Marilyn

Disliked: Staff & service, amenities
Blatant lies. Hotels.com misrepresented this dive totally. No parking included. No restaurant. Not even a lousey elevator. Tried to do the stairs with my cane and ended up leaving 30 min after checking in. Don't waste your money!
Stayed 2 nights in Nov 2025

8/10 Good

Julie

Stayed 1 night in Nov 2025