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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Reception
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Exterior
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Elevator

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Bar
$95
$81 nightly
$95 total
Total with taxes and fees
Feb 1 - Feb 2

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Avon River
    ‪3 min walk‬
  • Place, Festival Theatre
    ‪15 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪51 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • City view
  • 260 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 235 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 160 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 325 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Similar properties

Garden
The Stratford Hotel by Hoco Hotels Collection
  • Free WiFi
  • Air conditioning
  • Parking available
  • Housekeeping
4.3 out of 5, Excellent, 431 reviews
$81 nightly
The price is $95
Feb 1 - Feb 2
Total with taxes and fees
The Stratford Hotel by Hoco Hotels Collection

About the neighborhood

Stratford

When you stay at The Windsor Hotel by Hoco Hotels Collection in Stratford, you'll be in a shopping district, just steps from Stratford City Hall and Avon Theatre. .This hotel is 0.2 mi (0.3 km) from Studio Theatre and 0.3 mi (0.4 km) from Avon River.

What's nearby

  • Avon Theatre - 2 min walk - 0.1 miles
  • Avon River - 3 min walk - 0.2 miles
  • Stratford City Hall - 3 min walk - 0.2 miles
  • Tom Patterson Theatre - 5 min walk - 0.3 miles
  • Festival Theatre - 15 min walk - 0.8 miles

Getting around

  • Stratford Station - 13 min walk
  • London, ON (YXU-London Intl.) - 50 min drive

Restaurants

  • ‪Coffee Culture Cafe & Eatery - ‬2 min walk
  • ‪Bentley's - ‬4 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪The Starlight - ‬3 min walk
  • ‪Mercer Kitchen | Beer Hall - ‬4 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel with a restaurant, steps from Stratford City Hall
The Windsor Hotel by Hoco Hotels Collection offers 35 air-conditioned accommodations with espresso makers and coffee/tea makers. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 35 air-conditioned rooms featuring espresso makers. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and a turndown service, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
At The Windsor Hotel by Hoco Hotels Collection, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: CAD 25 for adults and CAD 10 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Renovations and closures

The following facilities or services will be unavailable from December 11 2025 to April 30 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
The property will be renovating from December 11 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Elevator
  • Front desk
  • Lobby
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CAD 25 for adults and CAD 10 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 134 out of 381 reviews
Rating 8 - Good. 117 out of 381 reviews
Rating 6 - Okay. 69 out of 381 reviews
Rating 4 - Poor. 47 out of 381 reviews
Rating 2 - Terrible. 14 out of 381 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, clean, comfortable. Elevator was out of order and lounge/bar/restaurant under renovation…would stay there again
Stayed 2 nights in Oct 2025

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suite was beautiful. No breakfast as no restaurant available. There are a few things that could be improved such as a bigger tv on the wall. As well, there was no ice maker available and the shower should have had a light inside. All in all, for an old building it was done up beautifully. Easy access to.parking anf getting around by foot and vehicle. Very quiet. Thanks so much!
Stayed 2 nights in Oct 2025

10/10 Excellent

Aileen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute room that was very conveniently located to the Avon Theatre and restaurants. Clean and nice staff. Also thoroughly enjoyed the espresso machine and wine glasses available in the room.
Stayed 1 night in Oct 2025

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was very clean and staff were friendly and helpful. The elevator was out of order and since we were on the top floor, they carried our luggage both to and from our rooms. The hotel is a grand old building with a beautiful curved staircase, crown moulding, and even an original wall painting in our mini suite. This is architecture that you don't get in chain hotels.
Stayed 1 night in Oct 2025

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Great stay, elevator was out of order. No biggie
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice hotel. They are a bit under construction and the elevator was out if service. This didn't impact me at all but could be a surprise fir someone with a lot of luggage or with mobility issues. Fantastic location. The room was clean and comfortable. I'm glad I stayed in the mini-suite. Highly recommend!
Stayed 1 night in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Lex

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Victor

Traveled with family
Disliked: Cleanliness, amenities
The following was missing from the Expedia description- under construction, no elevator, no food service. Expedia read the clients reviews and explain how you and the industry let’s vendors not update clearly their advertising on their product. Is it mandatory now for them to have an accurate pitch. Get your act together and shame on the owners and managers of the Windsor Hotel Stratford for choosing to mislead the public.
Stayed 1 night in Oct 2025

4/10 Poor

Barbara

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The historic property is in the process of being renovated, but unfortunately, we and our friends got the last 2 rooms which had not been updated. The bathroom was cramped, the bathtub faucets were "wonky", and the toilet was difficult to flush. The bed sheets in our friend's room were stained (ours were not); the sheets in both rooms were thin. The best aspects for us were the mattresses (very comfortable), and the friendly and helpful staff. Because we were in the last two rooms available (which had not yet been upgraded), we could have been given a lower room rate than the $250.00 that we paid for each room. Advise future visitors to ensure that they will get a renovated room.
Stayed 1 night in Oct 2025

8/10 Good

Joshua

Stayed 1 night in Sep 2025

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I cannot begin to say how disappointed we were with this property. Pictures online are very deceptive. The elevator does not work. The room itself is indescribably ugly. Tiny bathroom but thank goodness the bed was comfortable. People walking on bare floors in the hall and upstairs was a steady annoyance. There is no breakfast. No dining room and even the mini bar was empty but for 2 cans of coke. How can this hotel rate any stars? I guess because it is central? We paid for an upgraded room expecting far more. Looking online, prices were $200 less than what we paid online through Expedia. Why? I would strongly suggest avoiding the Victoria Hotel in Stratford Ontario. I know we will!
Stayed 1 night in Oct 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
This hotel was ok, the room was very small and dated , but it was clean and served the purpose for a one night stay
Stayed 1 night in Oct 2025

2/10 Terrible

Jennifer

The hotel was under maintenance which we did not know, therefore elevators were not in use. Upon residing for the evening, we discovered the bed linens were dirty with hairs, dirt particles and a fly. My husband waited a half hr for staff to return to front desk in which we were given sheets to change ourselves and dirty pillows without covers. In the morning, I was startled to see the bath water coming out brown. The cleaning lady was next to our room, and she kept slamming the door repeatedly every couple seconds. I don’t not understand why she was doing this so often but it was extremely loud and rattled the windows in our room. We will never return to this hotel.
Stayed 1 night in Oct 2025

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities

More negatives than positives.

On the plus side, the Windsor Hotel in Stratford is centrally located and is close to the Avon Theatre and numerous restaurants. On the negative side, there is no restaurant, the rooms are not great, our bathroom and shower was from the 1950's, the front desk staff disappeared from the front desk for long periods (more than the stated 30 minutes) and were not available when needed. The hotel also requires full payment one week before your arrival date, not a regular practise for most hotels. I will NOT be staying at the hotel again!
Stayed 2 nights in Oct 2025

6/10 Okay

David, Mackinaw Cityu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is small. No desk for the computer. The TV (ROKU) was unworkable. The location is ideal for walking to restaurants, and the Festival Stage is only about 09. miles away.
Stayed 4 nights in Oct 2025

8/10 Good

Julia

Liked: Cleanliness
Disliked: Staff & service
Room was nice but not worth the price. You pay for the great location though. Staff weren't unwelcoming, but they were not particularly warm. The welcome email sent a few weeks before arrival indicated that they do special surprises for celebrations. I mentioned my celebration but nothing was done. The rooms themselves have charm but the building itself is pretty plain in the hallways and stairwells. The TV in the room is equipped with Roku, but you need your own logins for streaming channels.
Stayed 1 night in Oct 2025

6/10 Okay

Ivy

Liked: Cleanliness
Pretty average but great location.
Stayed 1 night in Oct 2025

10/10 Excellent

Sonia, Etobicoke

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Festival Theatre
Stayed 1 night in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean but had no parking available and no food options
Stayed 1 night in Oct 2025

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is lovely. Quiet. Like a British hotel. There is no breakfast provided but many restaurants nearby.
Stayed 1 night in Oct 2025

6/10 Okay

Sheryl

Traveled with group
Liked: Cleanliness, staff & service
This hotel is a fantastic for Avon theatre and shopping restaurants. Free parking at Copper Lot a 5 min walk but free which is unheard of these days! Only negative was the ice machine was broken which was not the end of the world but pretty standard at a hotel and would have been nice for the stay. The mattress had a bit of a “hill” from wear. So not super comfortable but I slept. Overall I would go back again hoping Reno’s will be completed next year and also to have those suggestions in order. It is a nice overall hotel especially for location.
Stayed 1 night in Oct 2025

2/10 Terrible

Will

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tub in the shower kept filing up and the water pressure was full blast. I asked about getting this fixed and told It but it didn’t happen. They also had a sign saying they were remodeling still even after two years ago when this happened. I’m not staying here ever again
Stayed 2 nights in Oct 2025

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, room comfort
No breakfast, ac very old and loud, hair on the washroom , very dirty underneath the bed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ken

Was a little disappointed when arrived the nice lady made our stay very enjoyable. She up dated us to are bigger room older Hotel Hotel very clean and service was great.
Stayed 2 nights in Sep 2025