Finally the host called back with details for getting into gate/room,also said they would upgrade me to another room because lock inside room was broken..Never happened,during the same call said maintenance was coming to paint around the pool on a certain day..stayed away from property all day..Painting never happened. A couple days later..I sent a message about pool pump not working properly no response. Only got to use the pool 2 days out of my 10 day stay.