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CheapTickets Verified Reviews
Very good!
4.2 of 5 guest rating
Room type Options Nightly price Book
Loft
646 square feet
1 King Bed
Room sleeps 4 guests
Select dates to see price
Other room types
Deluxe Room
Room with view
915 square feet
1 King Bed and 1 Double Sofa Bed
Room sleeps 3 guests
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Suite
883 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Standard Room
323 square feet
1 King Bed 2 Twin Beds
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Upscale hotel, walk to Playa del Carmen Main Beach

Popular property highlights

Free self parking
Free WiFi
Laundry facilities
24-hour front desk
Multilingual staff

With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This upscale hotel is 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (0.9 km) from Mamitas Beach.

Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.

Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Hotel Amenities

Some rates at The Palm at Playa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Palm at Playa features an outdoor pool and a spa tub. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Palm at Playa has designated areas for smoking.

  • Ferry terminal shuttle (surcharge)
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Elevator
  • Rooftop terrace
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • 24-hour front desk
  • Beach umbrellas
  • Covered parking
  • Porter/bellhop
  • Secured parking
  • Tours/ticket assistance
  • Year Built - 2012
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Swimming pool
  • Safe-deposit box at front desk
  • Area shuttle (surcharge)
  • Terrace
  • Luggage storage
  • Wheelchair accessible – no
  • Breakfast available (surcharge)
  • Concierge services
  • Snack bar/deli
  • Designated smoking areas
  • Pool umbrellas
  • Laundry facilities
  • Parking (limited spaces)
  • Beach towels
  • Total number of rooms - 66
  • Number of floors - 3
  • Number of buildings/towers - 3
  • Wedding services
  • Garden
  • Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish
  • Portuguese

Parking

Free self parking , Parking (limited spaces)

Room Amenities

The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Room service (limited hours)
  • Television
  • Daily housekeeping
  • Phone
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Ceiling fan
  • In-room climate control (air conditioning)
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Shower only
  • In-room safe (laptop compatible)
  • Cable TV service
  • Free WiFi
  • Down comforter
  • Individually furnished
  • TV size: 40
  • TV size measurement: inch
  • Partially open bathroom
  • Rainfall showerhead
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Smart TV
  • Toothbrush and toothpaste not available

Where to Eat

Local cuisine breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.

Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Skydiving nearby
  • Ecotours nearby
  • Golfing nearby

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 15

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Service animals are allowed

Service animals are exempt from fees/restrictions

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

No rollaway/extra beds available

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Debit cards

Gap period enforced between guest stays - 24 hours

Fees

Optional extras

  • Fee for local cuisine breakfast: approximately USD 200–250 per person
  • Late check-in fee for check-in between noon and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
  • Palm Playa Hotel Playa del Carmen
  • Palm Playa Hotel
  • Palm Playa Playa del Carmen
  • The Palm at Playa Hotel
  • The Palm at Playa Playa del Carmen
  • The Palm at Playa Hotel Playa del Carmen

We should mention

Pool access available from 11:00 AM to 8 PM.

Only registered guests are allowed in the guestrooms.

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