Sandos Playacar All Inclusive

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Dates

March 2026

April 2026

Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Parking included
Free WiFi

$348 nightly

$425 total

Total with taxes and fees

Mar 8 - Mar 9

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Beach
‪3 min walk‬
Place, Piste Cyclable sur Paseo Xaman-Ha
‪8 min walk‬
Place, Playacar Golf Club
‪18 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Jr Suite Hacienda

Good

Garden view
388 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Riviera Family King Junior Suite

Very good

569 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior Suite

Very good

560 sq ft
1 bedroom
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Good

Garden view
786 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Ocean Front Adults only

Very good

Ocean view
322 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed

Select Superior Adults Only

Good

Garden view
334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Platinum King Junior Suite

Garden view
538 sq ft
1 bedroom
Sleeps 3
1 King Bed

Platinum King Junior Suite Ocean Front

Ocean view
538 sq ft
1 bedroom
Sleeps 3
1 King Bed

Platinum King Master Suite

Garden view
538 sq ft
1 bedroom
Sleeps 4
1 King Bed

Platinum King Master Suite Ocean Front

Ocean view
538 sq ft
1 bedroom
Sleeps 4
1 King Bed

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Pool
All inclusive
Spa
Kids pool

About the neighborhood

Playa del Carmen

With a stay at Sandos Playacar All Inclusive in Playa del Carmen (Playacar), you'll be a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary. .This all-inclusive property is 2.2 mi (3.5 km) from Quinta Avenida and 2.2 mi (3.6 km) from Playa del Carmen Maritime Terminal.

What's nearby

Playacar Beach - 3 min walk - 0.2 miles
Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.5 miles
Playacar Golf Club - 18 min walk - 1.0 mile
Mayan Ruins of Playacar - 2 min drive - 1.4 miles
Xaman Ha Aviary - 3 min drive - 1.8 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Viva Wyndham Maya - ‬14 min walk
‪rosa roja - ‬10 min walk
‪Festival Grand Buffet - ‬2 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
‪Cupcake Cafe - ‬1 min walk

About this property

Sandos Playacar All Inclusive

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 819 guestrooms featuring free minibar items and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Grab a bite to eat at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Sandos Playacar All Inclusive has 9 restaurants on site.

24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Miniature golf

Soccer

Volleyball

Lessons/classes/games

Aerobics

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

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Sandos Playacar Beach

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Sandos Playacar Beach Playa del Carmen

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Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8/10 Good

MAYRA

Dec 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was clean and cleaning and lobby staff was very friendly. Some of the staff at restaurants or bars not so much but overall the stay was nice. My only feedback is the train system. My suggestion would be for a line to be created for those that have arrived first to ride the train. The current system put those who are vulnerable not be able to ride the train and have to wait for the next. Right now its like survival of the fittest to ride the train.

Stayed 5 nights in Nov 2025

10/10 Excellent

Enedina

Dec 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great customer service !!! Clean

Stayed 3 nights in Nov 2025

4/10 Poor

maria, Fort Worth

Traveled with family

Dec 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

went for my birthday , with more family they got upgraded and i didnt , i got a good room but room was hot , A/C wasnt working well . But we made the best of it

Stayed 4 nights in Nov 2025

10/10 Excellent

Timothy Keith

Traveled with family and small children

Dec 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was wonderful, staff was excellent. The rooms were very nice and cleaned daily. I love the many options of food. Plenty of great activities to do throuout the day.

Stayed 7 nights in Nov 2025

6/10 Okay

Douglas

Traveled with partner

Dec 1, 2025

Liked: Cleanliness

Water pressure was terrible. Entertainment was not great

Stayed 4 nights in Sep 2025

10/10 Excellent

Jeremy Jason, Salem

Dec 1, 2025

Stayed 5 nights in Nov 2025

8/10 Good

Cristina

Traveled with family and small children

Dec 1, 2025

Liked: Cleanliness, property conditions & facilities

10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday.

Stayed 4 nights in Nov 2025

6/10 Okay

Rita

Traveled with family and small children

Dec 1, 2025

Liked: Cleanliness, property conditions & facilities

The restaurants could be much better. If you don’t make a reservation week before will be buffet every day. Don’t like

Stayed 5 nights in Nov 2025

4/10 Poor

Georgina, Las Cruces

Traveled with family and small children, Traveled with family

Nov 30, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Check in was slow. The lady was distracted when checking us in she accidentally charged incorrectly for my airport transportation- had to re pay when checking out. Could not get any reservations to Brazilian steak house or other restaurants. They should guarantee everyone atleast one lunch or dinner at the restaurants. Dont just let the greedy over eaters book all the reservations. My son had fun pools were good. I hate the whole towel card nonsense. Room service is slow to not existing- they built a new hotel and I’m sure service will be slower. They should focus on expanding checkin and making more restaurant reservations available…beach was nice clean…tip the folks who work there!

Stayed 4 nights in Nov 2025

2/10 Terrible

Kathy

Traveled with family and small children

Nov 30, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The overall stay was not great at all! Cockroachs and black mold in both of the rooms I stayed in (I had to switch rooms on the day of the wedding) impossible to get reservations for any restaurants. Unfortunately I will not be going back. Really disappointed :( The staff did their best to accommodate my family and I. A big shout out to Maria, Zyanya and Andrea. They went above and beyond!

Stayed 6 nights in Nov 2025

6/10 Okay

Yuli Stefanny Barbosa

Traveled with partner

Nov 30, 2025

Liked: Amenities

Disliked: Cleanliness

Cucarachas en la pieza

Stayed 5 nights in Nov 2025

4/10 Poor

WENDY, El monte

Traveled with family and small children

Nov 29, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The staff at the buffet and bars were very nice. The food at the buffet was good. Rooms are in need of repairs. Outdoor property is very well kept however the rooms are the complete opposite. We booked 3 rooms. Could not get a restaurant reservation during our 6 day stay. We had water leaks under the sink and the toilet. The check in staff not friendly. We won’t be going back.

Stayed 6 nights in Nov 2025

10/10 Excellent

Maria, Semmes

Traveled with family and small children

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was good , the phone in the room didn’t work , air conditioning in the room was not working efficiently .the place is beautiful and staff friendly.

Stayed 5 nights in Nov 2025

10/10 Excellent

Constance

Traveled with family

Nov 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The facilities are beautiful, the service is excellent, and it has the most beautiful beach I've ever seen.

Stayed 3 nights in Nov 2025

8/10 Good

Dawn

Nov 28, 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Marina-Rae

Traveled with family

Nov 24, 2025

We had a great experience. Friendly and help full staff great food…beautiful room

Stayed 7 nights in Nov 2025

8/10 Good

Noah

Traveled with group

Nov 24, 2025

Liked: Cleanliness, amenities

I visited with two friends in our 30s for 5 nights in November and stayed in the Riviera Family . Weather was cool but comfortable, and no sargassum! Sandos is a fun, good-value resort if you want to relax, swim, eat, drink, and use it as a base for Playa or Tulum excursions. If you expect super high luxury-level food or service, it may not be for you, but we felt we got our money’s worth. I'd go back. Buffet was good and huge, all sorts of variety of cuisine including fresh fruits. I loved fresh custom sushi and made to order omelets. We tried three restaurants; they were more special, but weren’t exactly 5-star. The shows were good, but especially the “Heart of Mexico” performance—don’t miss it! The Disco was just okay - if night life is your thing, this might not be the best. 5th Ave was a quick ~$7 taxi ride or about a 40-minute walk. The resort is in a controlled-access area, but you can come and go via taxi or with a hotel wristband. The resort is large, so expect lots of walking from the family section though it helped offset all we ate! We preferred the family pool near the haciendas—it was quieter, had better Wi-Fi, and the nearby Ocean Riviera spot made food and drinks easy. Staff were friendly and helpful all over. Samantha, the Expedia customer concierge was especially fantastic and helped our group a lot when minor issues arose! I’d book through Expedia again for the value of the special concierge service. Ramon at the Ocean Riviera bar was also great.

Stayed 5 nights in Nov 2025

10/10 Excellent

IRINA

Nov 21, 2025

Liked: Cleanliness, property conditions & facilities

👍

Stayed 2 nights in Nov 2025

2/10 Terrible

Destinee

Nov 19, 2025

Stayed 5 nights in Oct 2025

2/10 Terrible

marco

Nov 16, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

What a joke this place

Stayed 3 nights in Nov 2025

8/10 Good

Kristen

Traveled with group, Traveled with partner

Nov 13, 2025

Liked: Cleanliness, property conditions & facilities

I’m thinking we booked a junior suit and got a master suit and paid for a master suit. It was almost 1000 dollars more. Other than that we did have an issue with our first room and got moved to another room very quickly. Sam, our concierge was excellent. Did not appreciate the time share. It said it takes 90 min and we were there over two hours, taking up our time we could have been doing other things. Food was great. Amenities were great as well!

Stayed 5 nights in Nov 2025

10/10 Excellent

Anmol Kumar

Nov 13, 2025

Stayed 5 nights in Nov 2025

2/10 Terrible

Aldo, San Andrés Cholula

Nov 12, 2025

Stayed 8 nights in Oct 2025

6/10 Okay

robert

Nov 8, 2025

Liked: Staff & service

No hot water in the evenings

Stayed 4 nights in Nov 2025

8/10 Good

Colin Paul

Traveled with family and small children

Nov 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Second time staying, some info: - If you have kids, bring a stroller, it’s a big property, the shuttle is intermittent at best - they have a tiered system, blue / black / gold bracelet system, know your status - towel cards are my enemy - don’t lose em - we had a concierge, but they didn’t contact us until day of departure, seemed weird - food was good, we didn’t try many of the restaurants, no complaints on food and bev - beach is super nice spot, I’d recommend walk down to the pier to see the famous 5th entrance - kids water park needs a lifeguard, some kids were getting run over on the slides - entertainment all good - coffee place was a hidden treat Nice overall, some quirks but worth it in my view.

Stayed 2 nights in Nov 2025

Top picks

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Packages

Sandos Playacar All Inclusive

Choose dates to view prices

Photo gallery for Sandos Playacar All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

View all photos for Riviera Family Queen Junior Suite

Riviera Family Queen Junior Suite

View all photos for Hacienda One Bedroom Suite

Hacienda One Bedroom Suite

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

View all photos for Select Superior Adults Only

Select Superior Adults Only

View all photos for Platinum King Junior Suite

Platinum King Junior Suite

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front

View all photos for Platinum King Master Suite

Platinum King Master Suite

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Playacar All Inclusive

All inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Sandos Playacar All Inclusive Reviews

Reviews

Good