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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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8 bars/lounges, 2 poolside bars, beach bar
Lobby
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included
$444
$364 nightly
$444 total
Total with taxes and fees
Jan 20 - Jan 21

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(68 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

8.2 out of 10
Very good
(98 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • El Camaleón Mayakoba Golf Course - 8 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 15 min drive - 5.7 miles
  • Xcaret Eco Theme Park - 27 min drive - 11.6 miles
  • Maroma Beach - 29 min drive - 8.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Steakhouse - ‬15 min walk
  • ‪El Beso Pool Bar - ‬17 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1645 out of 2984 reviews
Rating 8 - Good. 698 out of 2984 reviews
Rating 6 - Okay. 359 out of 2984 reviews
Rating 4 - Poor. 141 out of 2984 reviews
Rating 2 - Terrible. 141 out of 2984 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carlton

Liked: Cleanliness, property conditions & facilities
It was very clean, service was great, when u needed something done it was fast, and executed
Stayed 4 nights in Oct 2025

10/10 Excellent

Lisa

Stayed 7 nights in Sep 2025

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, easy to navigate and friendly and helpful staff. Lots of shows and activities, everything you need right on site. Bring cash for tipping! Make reservations if you have a big group!
Stayed 4 nights in Oct 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Staff was great. Swim out pool excellent. Just be sure to lock patio door or the Coatis will enter.
Stayed 6 nights in Oct 2025

8/10 Good

Myong

Traveled with partner
Liked: Cleanliness, amenities
Great
Stayed 6 nights in Oct 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 4 nights in Jul 2025

10/10 Excellent

Brian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything!
Stayed 6 nights in Oct 2025

8/10 Good

AIDA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Female staff could be more frienly at this place
Stayed 5 nights in Oct 2025

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 4 nights in Oct 2025

10/10 Excellent

Daren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the best resort I ever stayed in Mexico. Everything is clean and well-maintained. The staff are all super friendly. And the all-inclusive food and drinks selection (both the buffet and restaurants) have been amazing. I would definitely return again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cynthia Kay, perryville

Traveled with partner
Liked: Staff & service
The property was nice would just be nice if there was more to do onsite
Stayed 6 nights in Oct 2025

6/10 Okay

Lisa, Okanagan Falls

Liked: Staff & service
The entrance to this property was underwhelming and showing its wear. The grounds and building itself were modern, nice well groomed and very clean. Our room had a torn sofa and stained table, dirty drapes and lampshade. The staff were very quick to amend these things as soon as we reported them. They brought us brand new replacement furniture which was very much appreciated. They even brought an extra planter to keep people from walking onto our terrace. The food was not very good at the buffet. It was also the smallest buffet with the least amount of options I have ever seen at an all inclusive. Every day they had the same type of desserts, just different flavors. There was also a distinct lack of gluten free options for those who were intolerant. The dining-room was beautiful and the service was excellent. The restaurants were a bit better and we opted to go there in the evening. As far as drinks go, unless you were drinking beer or a vodka soda they were not good. Very, very sweet and lacking in flavor or decent quality spirits. Even the margaritas were questionable and inconsistent. The rooms themselves were nice. We had a swim out room and it was definitely worth it. The beach wasn’t great but that was primarily because it was seaweed season so that was entirely out of their control. All of the resorts along the coast had this issue. The thing that made up for everything though was the staff and the service. They were amazing. So friendly and accommodating.
Stayed 6 nights in Sep 2025

8/10 Good

Peter James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the food was very good. The staff was excellent. My reservation was messed up at the hibachi restaurant, and they rescheduled my party. They said i would get a complimentary bottle of wine but charged me for it anyway. I brought friends and family and asked for a swim out room near the quiet pool as my upgrade but was denied.
Stayed 9 nights in Oct 2025

8/10 Good

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great everyone was so nice and had great service from everyone. All restaurants were amazing. Can’t wait to return.
Stayed 4 nights in Oct 2025

10/10 Excellent

daniel william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So relaxing! The staff was very friendly, the grounds were maintained and very clean. Room service was wonderful the food options at the resort were great. Entertainment was so fun, something going on nightly. Just a short drive to downtown shopping. And Can’t wait to go back.
Stayed 6 nights in Oct 2025

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice.!
Stayed 4 nights in Oct 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Evelise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so nice!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Cleo

Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Oct 2025

10/10 Excellent

Torri

Stayed 6 nights in Jun 2025

6/10 Okay

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and grounds are very nice but the food was at best subpar. Excellent service from the staff
Stayed 7 nights in Oct 2025

8/10 Good

Tyler Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, but the concierge lied to my face about helping with UberEats. Really put a sour taste in my mouth.
Stayed 6 nights in Oct 2025

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and the food was great, my only thing to complain about is all of the restaurants aren’t open. One is closed for the season and the others rotate which is open. The main issue here is that it is Competitive to get a reservation so they basically con you by forcing you to buy a bottle of wine to be able to make a reservation and eat.
Stayed 5 nights in Oct 2025

10/10 Excellent

Amy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, updates would be nice but wasn’t expecting 5 star for the price so the price was appropriate for the condition. Food was good just not spectacular. The staff such as waiter/waitresses and bartenders were top notch!!! Loves them all and those people made the stay amazing! The grounds were well kept and loved all the pools!!
Stayed 4 nights in Oct 2025