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BlueBay Grand Esmeralda All Inclusive

Property class: 4

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3 outdoor pools, pool umbrellas, sun loungers
Suite, 1 King Bed, Jetted Tub (Emerald) | Garden
Lobby sitting area
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
$221
$180 nightly
$221 total
Total with taxes and fees
Apr 25 - Apr 26

Explore the area

View in a map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Place, Gran Coyote Golf
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Garden View

  • Garden view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • Garden view
  • 688 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

  • Garden view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Partial Ocean View

  • Partial ocean view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

  • Ocean view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Hot tub
  • Breakfast included
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$241 nightly
The price is $295
Apr 26 - Apr 27
Total with taxes and fees
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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Riviera Maya), BlueBay Grand Esmeralda All Inclusive is within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. .This all-inclusive property is 4.7 mi (7.5 km) from Maroma Beach and 7.7 mi (12.3 km) from Quinta Avenida.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.9 miles
  • Tres Rios Ecopark - 9 min drive - 2.4 miles
  • Gran Coyote Golf - 9 min drive - 4.7 miles
  • Playa Paraiso Golf Course - 12 min drive - 7.9 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 12 min drive - 8.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Festival - ‬1 min walk
  • ‪Seafood - ‬17 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬17 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 979 guestrooms featuring free minibar items and LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, outdoor tennis courts, and a fitness center. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 331 out of 1241 reviews
Rating 8 - Good. 260 out of 1241 reviews
Rating 6 - Okay. 281 out of 1241 reviews
Rating 4 - Poor. 176 out of 1241 reviews
Rating 2 - Terrible. 193 out of 1241 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Denise Rose Marie

Traveled with partner
Disliked: Cleanliness, amenities
All of the above
Stayed 7 nights in Jan 2026

2/10 Terrible

Vinayak

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 2 rooms ocean view from Expedia, when I checked in they gave a very partial ocean view far away, you have to go out in your balcony and turn left then you see the ocean, I complained about it, then they asked us to come to the reception again, finally they gave us a room and we checked in the room at 6 pm, the bathroom sinks were clogged and shower automatically turns on and off with very mild warm water, we didn’t wanted to deal with them so we let it go. Room no 5413 I have pictures and videos too, not many vegetarian options and basic entertainment!
Clogged sinks
Stayed 2 nights in Jan 2026

4/10 Poor

Madelaine

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room was covered in mold, on the mattress, painting, light shades, curtains, and walls. We complained, and they openly said that all the rooms are like that. I’ve been to several humid all inclusive spots, none of which had mold. The waits for drinks were insane, over 20 minutes at some times. Even with reservations, we still had to wait 20+ minutes to get into our restaurant. The pool was fantastic, very clean. And the activities were well put together, but that was the only good part.
Stayed 7 nights in Jan 2026

10/10 Excellent

Yelizavieta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great stay at this all-inclusive resort. The staff was extremely friendly and helpful — every time we had a question or a small issue, it was resolved quickly and with a smile. The food was good overall. Some dishes were a bit different from what we’re used to, but the variety was solid. The à la carte restaurants were a highlight, especially the Italian one — great selection and quality. We honestly wish we had booked it more than once. The resort itself is very lively. At times it felt quite crowded, especially around the pool. Unfortunately, some guests leave towels early in the morning to “reserve” loungers despite the rules, which we didn’t love — but that’s more of a guest behavior issue, not the hotel’s fault. The pool water was a bit cold, and the sea wasn’t very clean during our stay, but again, this isn’t something the hotel can control. We stayed on the resort for the full 7 days without even leaving the property — there was enough to do. Some of the shows were really enjoyable, others were just okay. The bar was good, drinks were decent, and overall the atmosphere was relaxed and fun. In general, a very positive experience. We felt comfortable, well taken care of, and truly relaxed.
Stayed 7 nights in Jan 2026

10/10 Excellent

Juan Duran

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities are awesome! Rooms are clean
Stayed 5 nights in Jan 2026

4/10 Poor

Meghan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

4/10 Poor

Tracy Mylane

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Broken door, poor room service, room was old, musty, moldy, no hot water in shower, no water pressure in shower, lack of entertainment
Stayed 7 nights in Nov 2025

10/10 Excellent

Juan, Covington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 3 nights in Nov 2025

4/10 Poor

Christopher, STONE MOUNTAIN

Disliked: Amenities, property conditions & facilities
The ceiling of the room leaked when it rained. The resort layout was so spread out that the room was a very long walk from the main buildings where the lobby and restaurants were.
Stayed 3 nights in Dec 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff are great and the room was cleaned every day. I would have loved to have gone over everything that was available for us.
Stayed 9 nights in Dec 2025

4/10 Poor

Carolina Figueroa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was awful, food was mediocre and the staff pushing you to buy the membership was very uncomfortable. The staff was really nice though.
Stayed 5 nights in Dec 2025

4/10 Poor

Paul

Disliked: Property conditions & facilities
The Staff at Blue Bay were excellent and polite, other than the greeter that was too pushy on signing us up for timeshare even though I told him I did not want to go, he did any way. In our room the AC was not working, was very noisy, hard to sleep. The shower drain was plugged, the bathroom faucet was very difficult to operate and the room was generally worn. I spoke to the concierge and maintenance repair the drain and the faucet and told us that they did the AC, but it was still not working after they told us it was repaired. The food was good, but not great. The lineups to get into the buffet we’re trying. Our booked seafood restaurant dinner was pillaged by raccoons that the staff had to constantly fight off. Overall, the whole resort needed a lot of maintenance and appeared to be disheveled. For example, All the thatched roofs were visually worn and had holes in them and leaked. The entertainment was fairly good, but considering we were there after Christmas and for New Year’s, I wonder how the entertainment would be at a different time of year? I will not be booking another trip at Blue Bay.
Stayed 7 nights in Dec 2025

6/10 Okay

Allen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Problem upon check-in. Person doing the check in gave us a room which was reserved for a different person. Very lucky person which the room was meant to did not arrive that night. We had to have it sorted out the following day which took quite some time. Requested a room which king bed instead of the twin beds in our room, 2 days later we were told to bring our luggage’s to the bell boy and they let us know later in the day which room we will receive, so we declined and decided to stay in the room we were given originally. Rooms are extremely dated and old. Entire resort needs a massive update
Stayed 6 nights in Dec 2025

4/10 Poor

Grace

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The staff was very hospitable. The public facilities were neglected as well as the rooms. The restrooms near the pool weren't working. The sliding glass door from the balcony was missing a handle to come in. The handle for the shower faucet fell off. They came and fixed it quickly. We had to ask for hand towels a few times because they didn't leave us any after they cleaned the room. They brought them quickly.
Stayed 8 nights in Dec 2025

2/10 Terrible

dana dewitt

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
facility was not well maintained, upgraded room spa was noted working, roof needed repair. outdoor animals and cats roaming inside dinning area. limited food choses. roof leaking in multiple areas, with standing water and limited mosquito control. all family members experienced multiple bites. did not enjoy stay at this facility
Stayed 7 nights in Nov 2025

10/10 Excellent

Danny

Stayed 4 nights in Dec 2025

8/10 Good

Tonya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff, beautiful gardens! Pool and beach area was nice and clean and plenty of room! Lots of pool and beach activities available. Property is big but everything easily accessible and resort offers a grounds shuttle service which is fabulous for guests with mobility issues!!
Stayed 4 nights in Nov 2025

10/10 Excellent

David Aaron

Stayed 4 nights in Nov 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, resort was clean. Only compliant is not enough chairs on the beach or by the pool.
Stayed 4 nights in Nov 2025

6/10 Okay

Jaedee

Traveled with family
Liked: Cleanliness
I will say that the staff in most areas were nice and also a most areas were kind of cold distant isolated and even rude. But it was more nice than none. I wish I could give it a 3.5
Stayed 4 nights in Oct 2025

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Resort is old and dated. It is clean though. There are not enough beach chairs. You need to be up before 7am if you'd like to reserve a chair. The staff are wonderful and kind.
Stayed 7 nights in Nov 2025

4/10 Poor

Emily Elisa Ann

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the resort and checked in at the lobby, the staff gave us zero explanation on how anything works, they didn’t give us room keys or tell us what our room number even was. We had to ask for that info. We requested a king size bed with an ocean view with our reservation. Upon arrival, our bed had two beds that were just larger than twins, not even doubles. The toilet was broken, the faucets in the bathroom were broken, the mirrors were covered with a black film. The closet doors were broken and hanging off. When we spoke to the front desk they said they had no other king rooms until one of the guests in our party who is ‘circle one’ (vip) complained about our room, and then all of a sudden they had two rooms with king beds that we could view and chose from. The buffets were mediocre at best. The a la carte restaurants were inconsistent. Concierge would only allow you to book into the a la Carte’s one day in advance, and most of the time there was no reservations left. The hotel handed out towel cards that you had to hand over to get towels for the pool, if you lost your towels, you didn’t get your towel cards back and were charged $60 USD to get new towel cards. However, staff would often walk around the pool and collect towels so that guests would have to pay for new towel cards. There were cotes and raccoons running all over the resort, including inside the restaurants and up on tables! I would not recommend this resort to anyone!!
Stayed 10 nights in Nov 2025

10/10 Excellent

Ben Kennedy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super underrated, we booked this trip before looking at the reviews...so we didn't really have an option but just to thug it out and see how it goes. Bam, best trip ever. Food was great, staff beyond nice and soo much to do. Beach was as clear as day and much bluer than the beaches beside our resort.
Stayed 6 nights in Nov 2025

6/10 Okay

Amy

Traveled with group
Liked: Cleanliness
Staff was friendly and available. Know your Spanish. Very limited beach chairs, a la carte too much AC couldn’t stay to eat. Allergies beware at Buffet’s (fish/shelfish) food mixed. Partial ocean view guaranteed given full jungle (closer to most amenities no complaints).Never been happier with how available our room was cleaned (early or late) and fridge was stocked every day. If you like big resorts you’ll enjoy + if you have no food allergies
Stayed 10 nights in Nov 2025

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
To start we have stayed at the Grand Pricess last year and the Riu the year before so i a reference of how resort shoud be and what to expect. I was very disappointed with my experience with my family of 4 . We had no hot water for our entire stay luke warm no water flow to be told by managers that how it is or we are working on it what joke. My son and daughter got there rooms switch 3 time because we founded bed bug we took a picture and saved the bug to show the management they did not believe us till we showed them. I got switched twice cause the water issue which was not resolved The food at best was poor and very limited selection ,also if you are vegetarian plan on eating boiled vegetables cause that would be about it. There Circle One VIP program is a con job stay far far away bait and switch. Over promise and under delivery disappointed my brother in-law realize and losted $1000.00 US to cancel cause of some fine print .Program is like a time share trickery. Entertainment was a karaoke machine that' it in a run down lounge with the only 3 bars and one is the VIP Circle One bar which closes early. You want to sit on a lounger forget it at best they had about 75 and half for the Circle One members witch also applies to the beach huts and beach itself. Restaurants and one main place and it was small and plumbing in those places where awfully three times the women' bathroom was backed up, the specialty restaurant the managers decide which ones are open or closed
Stayed 10 nights in Nov 2025