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Surestay Hotel by Best Western San Jose Airport

Property class: 2.5

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Photo gallery for Surestay Hotel by Best Western San Jose Airport

Business center

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
1488 N 1St Street, San Jose, CA, 95112-4818
  • Place, Casino M8trix
    ‪18 min walk‬
  • Place, PayPal Park
    ‪3 min drive‬
  • Place, SAP Center at San Jose
    ‪4 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪3 min drive‬

Room options

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About the neighborhood

San Jose

Located in San Jose (Rosemary), Surestay Hotel by Best Western San Jose Airport is steps from Silicon Valley and a 5-minute drive from SAP Center at San Jose. .This hotel is 6.5 mi (10.5 km) from Levi's Stadium and 4.1 mi (6.5 km) from San Jose McEnery Convention Center.

What's nearby

  • Casino M8trix - 18 min walk - 1.0 mile
  • PayPal Park - 3 min drive - 2.1 miles
  • SAP Center at San Jose - 4 min drive - 2.7 miles
  • Santana Row Shopping Center - 6 min drive - 4.5 miles
  • Winchester Mystery House - 7 min drive - 5.0 miles

Getting around

  • San Jose College Park Station - 4 min drive
  • Gish Station - 4 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 4 min drive

Restaurants

  • ‪Tacos Los Tres - ‬3 min drive
  • ‪4th Street Bowl - ‬6 min walk
  • ‪La Victoria Taqueria - ‬5 min walk
  • ‪The Province - ‬11 min walk
  • ‪Hyde Park Lounge - ‬13 min walk

About this property

Surestay Hotel by Best Western San Jose Airport

Surestay Hotel by Best Western San Jose Airport offers 76 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site.
Make yourself at home in one of the 76 guestrooms featuring refrigerators and microwaves. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and an indoor pool.
At Surestay Hotel by Best Western San Jose Airport, enjoy a satisfying meal at the restaurant. A complimentary continental breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.
Surestay Hotel by Best Western San Jose Airport has a restaurant serving breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 10.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Refrigerator fee: USD 10 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Vagabond Inn Motel San Jose Airport

SureStay Hotel Best Western San Jose Airport

Vagabond Hotel San Jose

Vagabond Inn San Jose Airport Motel

SureStay Best Western San Jose Airport

Vagabond Inn San Jose Airport

Vagabond Inn Executive San Jose Airport

Surestay By Best Jose Jose

Surestay Hotel by Best Western San Jose Airport Hotel

Surestay Hotel by Best Western San Jose Airport San Jose

Surestay Hotel by Best Western San Jose Airport Hotel San Jose

Surestay Hotel by Best Western San Jose Airport Reviews

Reviews

6.0
Rating 10 - Excellent. 72 out of 658 reviews
Rating 8 - Good. 152 out of 658 reviews
Rating 6 - Okay. 202 out of 658 reviews
Rating 4 - Poor. 126 out of 658 reviews
Rating 2 - Terrible. 106 out of 658 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy customer

Amazing
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was excellent service and experense !
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy parking. Helpful front desk. But this place is an older facility. Air conditioner is loud, neighboring plumbing is loud, and outside noise are loud. Simply did not sleep well.
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Room was dirty. Heavy stains on carpet, walls chipped, dirty overall. Fights in parking lot at 11:44 p.m. and another one after 1 a.m. Very unsafe feeling. Overall, horrible experience!
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to when i want to get away with the girlfriend. So we can be completely alone.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite is very nice, private and spacious. Great for larger crowds
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel i choose to stay at whenever i need to get away with my girl-friend.
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Doors don’t lock securely. Rooms were dirty. Walls were stained. You can hear everything from other rooms.
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

RThotel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk individual was incredibly kind. But the room itself was a disaster- dead spiders on the wall, long black hairs in my bed and the shower, it was a non-smoking room but smelled strongly of smoke. I had to check under the bed to ensure nothing was disgusting under there, I was greeted with trash and socks. I would not stay here again, regardless of how cheap it is. I spent $300 for a weeknight- should have slept in the car.
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just DON'T!!

I encourage you to check the yelp reviews! This place was a D U M P! Still waiting on the "manager" to call me back! Do yourself a favor and don't stay here. It's not safe, it's dirty and the Front Desk Rep that we encountered had terrible customer service skills.
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here!

Worst place I ever stayed at. No internet, told manager I was on business and couldn’t stay without internet but they refused to refund my unused days. Thank goodness for Hotel.com staff. They reimbursed me on their own.
Stayed 4 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy quite rooms were perfect size staff very helpful
Stayed 7 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained. It is not luxury, but at this price I didn't expect luxury. It is clean in a good location.
Stayed 3 nights in Sep 2019
Verified review

2/10 Terrible

Humberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel and expensive for the area found a cockroach on the bath tub call front desk and just said I CAN GO KILL IT or put you on a Smoking room not worth the money
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Kim

Liked: Cleanliness, staff & service
Walls were thin you could hear everything from room to room.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

phayab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to check in, rooms very clean and amenities in the rooms new like 4 Star hotel. Parking area super clean and Safe. I’m stay this hotel again thank.
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
dennys in the parking lot. The motel is only a few minutes from the SAP Center.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay if you're Single, A Couple, Family or a Group

We have stayed here previously. And would stay again as well as recommend it to others. Overall it is a very nice Motel. The have Security Cameras in the Parking Lots. The Motel has good lighting at night. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right across from the Office. Wifi works good. The Tv signal can be a a weak on some channels but it's Direct Tv Issue not the Tv. There's a Fridge, Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. Within walking there's several Restaurants. If you want something fun to do there's a Bowling Alley close by, as well as a couple Casinos less then a me from the Motel.
Stayed 8 nights in Aug 2019
Verified review

8/10 Good

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

サンノゼエアポート付近の快適なモーテル

宿泊するだけであれば十分です！ 洗濯も可能、簡単な朝食もあります！
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

まぁまぁ安くて便利です。

空港近くてコンビニも近いので、寝るだけであれば十分です！ サンノゼのホテルは本当に高いので。
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

サンノゼエアポートエリアではGoodです！

サンノゼエアポートエリアのホテルは高いですが、ここは比較的良いモーテルです。 宿泊するのであれば十分。コンビニも近いし、ホテルの朝食も十分です。
Stayed 1 night in Jul 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
This was the dirtiest hotel room I have ever stayed in. There was a dark brown substance on the door jam to the bathroom - pudding? feces? Another wall also appeared to have something splattered all over it. The toilet water kept running unless you jiggled the handle just so. The air conditioner made a loud noise every time it turned on. So I ended up not sleeping at all and starting off my trip super tired. A waste of money - I would have been better off leaving super early from home.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Friending front desk good location B
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, Safe, Comfortable Motel

Overall it is a very nice Motel. It has Cameras in the Parking Areas. The Parking Areas are well lite. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right next to the Office. The fridge in our room works but not very good. There is a Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. We would stay here again & would recommend others to stay here.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good , we were enjoying staying here., but most of all thank you Expedia staff for helping me to book the room! They were very very helpful, professional and polite👍
Stayed 1 night in Jun 2019