2/10 Terrible
Claire
Traveled with partner
Jun 16, 2024
Disliked: Staff & service, amenities, property conditions & facilities
No taxi at airport despite confirmation by the hotel, their excuse...app not working, yet it was able to, when we questioned where our taxi was.
Upon arrival, no apology, no direction to reception or, even a welcome to Cambodia! Shown to our room after an awkward period of silence.
Upon entering what appears to a very nice room - we are informed, sorry no TV ( the box which allows Cambodian TVs to work was missing, which means bill wasn't paid). Safe not working! ( Anyone knowing
Cambodia that's a must, robbed twice previously) WhatsApp QR for help from reception...4 days later still no response!
6.30am next morning we were woken to the screaming sounds of Glory Glory Hallelujah! Our room was next door to a Korean religious group who used their room as a church! A 15 strong congregation chanting for an hour. We approached reception asking to be moved whilst explaining the issue, their response - WHY? They were well aware of the make shift church but did not understand our frustration. After a few well chosen words, they moved us.
Next room - no TV, no internet, no working safe
which alarmed every hour until we removed the batteries as no one came to our room. No hot water, in fact the water was freezing.
Pools were beautiful - however fresh water pool doubles up as a staff recreation area. From 11am to 1 you share the space with approx. 20 staff, videoing you or eating.
Facilities are not as advertised, neither is breakfast, do not expect a buffet!
Claire
Stayed 3 nights in Jun 2024