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The Gould Hotel, an Ascend Collection Hotel

3.5 star property

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Photo gallery for The Gould Hotel, an Ascend Collection Hotel

Front of property - evening/night
Lounge
Premium bedding, pillowtop beds, in-room safe, desk
Hallway
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
$93
$84 nightly
$93 total
Total with taxes and fees
Feb 22 - Feb 23

Explore the area

View in a map
108 Falls Street, Seneca Falls, NY, 13148
  • Place, Lake Hiddenwood State Park
    ‪2 min walk‬
  • Place, Women's Rights National Historical Park
    ‪2 min walk‬
  • Place, It's A Wonderful Life Museum
    ‪3 min walk‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofabed) | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking (Larger Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking (2 Person Sofabed)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Seneca Falls

With a stay at The Gould Hotel in Seneca Falls, you'll be within a 10-minute drive of Cayuga Lake and National Women's Hall of Fame. .This hotel is 0.1 mi (0.1 km) from Seneca Museum of Waterways and Industry and 0.1 mi (0.2 km) from Women's Rights National Historical Park.

What's nearby

  • Lake Hiddenwood State Park - 2 min walk - 0.1 miles
  • Bridge Street Bridge - 2 min walk - 0.1 miles
  • Women's Rights National Historical Park - 2 min walk - 0.1 miles
  • National Women's Hall of Fame - 2 min walk - 0.1 miles
  • It's A Wonderful Life Museum - 3 min walk - 0.2 miles

Getting around

  • Greater Rochester Intl. Airport (ROC) - 64 min drive

Restaurants

  • ‪Subway - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Sauder's - ‬3 min drive
  • ‪Circle K - ‬8 min walk
  • ‪Dunkin' - ‬2 min drive

About this property

The Gould Hotel, an Ascend Collection Hotel

Hotel in Seneca Falls with a 24-hour front desk and a coffee shop
The Gould Hotel offers 48 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with digital channels and first-run movies.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 48 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
The Gould Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with digital channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

Gould Hotel Seneca Falls
Gould Hotel
Gould Seneca Falls
The Gould Hotel Hotel
The Gould Hotel Seneca Falls
The Gould Hotel Hotel Seneca Falls

The Gould Hotel, an Ascend Collection Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Anthony, Lexington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Problems
Stayed 3 nights in Oct 2025

6/10 Okay

Krista

Stayed 1 night in Oct 2025

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room appeared to be recently remodeled. The bed was very comfortable which is one of the most important features when you’re driving each day for about 6 hours or more. The bathroom was clean with a nice shower. The breakfast very mediocre in the restaurant that is currently not open.
Stayed 1 night in Oct 2025

6/10 Okay

James

This is an older hotel with fantastic potential. Our room was clean and large with high ceilings and a large bathroom. The rest of the hotel is a work-in-progress. I believe it is under new ownership. If they invest in it, it will be fantastic. I would love to stay here again when it is refurbished and I expect to pay at least twice as much.
Stayed 1 night in Oct 2025

6/10 Okay

Lori

Traveled with group
Liked: Cleanliness
Disliked: Amenities
The room was very comfortable and spacious. Hotel has a guest parking lot which is convenient. However, we were disappointed to learn that the hotel restaurant is closed (thus no breakfast options or coffee in lobby) due to a pending food & beverage license given the recent change in hotel management/ownership. There is a small coffee shop across the street which is the only option in town for breakfast. The hotel reception is somewhat lacking in service and professionalism. We didn’t get the impression by their responses that the staff cared too much about our inquiries regarding the broken ice machine and lack of maps, both of which they were already aware. The reception desk isn’t always staffed, and guests are advised to call the cell number left on the counter if anything needed. The hotel’s outside door is supposedly locked overnight, but it was left unsecured in early evening since we returned nightly before 10pm to an empty reception desk on a few occasions and the outside door was not yet locked. This is a nice hotel design-wise and in a good location, but the lack of amenities and the somewhat spotty customer service did not meet our expectations given its high price relative to other options.
Stayed 3 nights in Oct 2025

8/10 Good

Stacie

Liked: Cleanliness, property conditions & facilities, room comfort
We decided to add a night to an already planned trip and decided to stay at the Gould. We like unique hotels, so this fit the bill. Our stay was nice, but not special enough to bring us back for a second stay. Unfortunately the restaurant is closed, so we needed to eat elsewhere in town. (Found a great restaurant a few doors down.) The first lady that checked us in was friendly and welcoming and even suggested restaurants. The lady at the desk when we left didn't even acknowledge us picking up the luggage cart or dropping of the key on the way out. The room was clean. The decor was cute. But not as fancy as the pictures show. The elevator walls were lined with dirty material that seemed odd. It gave me the overall impression of someone wanting to make something great, but either didn't have what it takes to make that way, or someone else took over without the same vision. If your looking for a nice place to stay in town, it foots the bill. Just don't expect the glamor they are trying to portray.
Stayed 1 night in Oct 2025

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked this hotel 4 months in advance. I always pick a place with a bar and restaurant. Entertaining the lobby was sad. Restaurant closed, chairs stacked. with a sign on the desk that stated check in started at 3 (was 2:50). The desk person was friendly and tried hard despite being told new management-so no food. From others comments, been the case for a while. Room was clean though. Mexican restaurant within the block was excellent.
Stayed 1 night in Oct 2025

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Amenities
The restaurant and bar were closed. We were supposed to get a continental breakfast and they couldn’t serve it. The staff really doesn’t know what they’re doing at this point.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet clean place
Stayed 1 night in Oct 2025

4/10 Poor

Patti

Traveled with partner
Disliked: Amenities, property conditions & facilities
The bar and restaurant were closed. Couldn’t even get ice for our room.
Stayed 1 night in Oct 2025

6/10 Okay

Bruce

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Comfortable
Stayed 1 night in Oct 2025

4/10 Poor

Pauline

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had two rooms bothe the bedroom and bathroom were clean but the sitting area was not it had not been dusted in weeks the coffee maker was dirty. The air conditioner was a free standing one and made noice. This was booked for my husbands birthday. I was very disappointed. I gave it a 2
Stayed 2 nights in Oct 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the restaurant was not open, but the restaurant the person that checked us in recommend was excellent!!!!
Stayed 1 night in Oct 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of easy parking and close places to eat on the main street. Rooms seem to have been recently renovated and are lovely with comfy bed and large bathroom.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Parking lot was safe. Hotel is located in the heart of a charming town.
Stayed 1 night in Oct 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived this hotel. Quaint and historic with great updates. The staff was amazing. Forget her name but the overnight desk agent was fabulous and helpful with everything.
Stayed 1 night in Oct 2025

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was simple, limited staff but did a good job. Old building with character, would’ve been nicer if the restaurant wasn’t “temporarily closed” but still a neat experience. Cleanliness was pretty good.
Stayed 1 night in Sep 2025

10/10 Excellent

Janet

Stayed 1 night in Oct 2025

6/10 Okay

Karen

Traveled with group
The room itself was clean however, the hallway and the stairs and the other area seemed like it needed refurbished. The elevator seemed very old and a little shaky.. the restaurant and bar area was not open and the girl who waited on us at the head desk in the evening was not very welcoming. The gentleman in the morning was very friendly when we checked out. The hotel is an area that is very cute though with lots of little restaurants and close to walking distance to some sites.
Stayed 1 night in Oct 2025

8/10 Good

DONALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't ready when we arrived in late afternoon. Seemed to be short-staffed. Decent older hotel in downtown area. Overnight parking in their lot. Near Women's Rights NHP and Wonderful Life Museum, restaurants nearby. Sparse continental breakfast
Stayed 1 night in Aug 2025

8/10 Good

Lori, Idaho Falls

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Gould Hotel had spacious, quaint rooms. The location is perfect to walk the historical sites in Seneca Falls. Breakfast, you likely will want to skip their breakfast and find your own.
Stayed 1 night in Oct 2025

2/10 Terrible

Audrey

Disliked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Antonietta

Disliked: Amenities
We tried to check in and were told that our rooms which we had confirmation for were not available. "looks like we overbooked", terrible to say the least. One person doing check in and cleaning rooms, not sure how that would work with 21 rooms, even the person at check was flustered, that should have been an indication, when trying to check in. Terrible, we almost ended up without a room, thankfully were able to get another hotel. Clearly the hotel is in need of staff, and it looked abandoned, very disappointed, the person at the front desk was very apologetic, not her fault, how do you run a business like that. EXPEDIA should remove this hotel from their list. TERRIBLE.
Stayed 2 nights in Oct 2025

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

James

Stayed 1 night in Sep 2025