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The Lux Hotel & Conference Center, an Ascend Collection Hotel

2.5 star property

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Photo gallery for The Lux Hotel & Conference Center, an Ascend Collection Hotel

Lobby
Exterior
Exterior
Free daily continental breakfast
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
$93
$84 nightly
$93 total
Total with taxes and fees
Mar 22 - Mar 23

Explore the area

View in a map
2468 State Route 414, Waterloo, NY, 13165
  • Place, National Memorial Day Museum
    ‪2 min drive‬
  • Place, Cayuga Lake State Park
    ‪8 min drive‬
  • Place, Hobart and William Smith Colleges
    ‪12 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(48 reviews)
  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(43 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Waterloo

Located in Waterloo, The Lux Hotel & Conference Center, an Ascend Collection Hotel is in a rural location, within a 5-minute drive of National Women's Hall of Fame and It's A Wonderful Life Museum. .This hotel is 4.9 mi (8 km) from New York Chiropractic College and 5.6 mi (9 km) from Montezuma Winery.

What's nearby

  • National Memorial Day Museum - 2 min drive - 1.8 miles
  • It's A Wonderful Life Museum - 3 min drive - 2.5 miles
  • Cayuga Lake State Park - 8 min drive - 5.9 miles
  • Waterloo Premium Outlets - 9 min drive - 10.4 miles
  • Hobart and William Smith Colleges - 12 min drive - 10.3 miles

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Sauder's - ‬19 min walk
  • ‪Circle K - ‬3 min drive
  • ‪Connie's Diner - ‬2 min drive

About this property

The Lux Hotel & Conference Center, an Ascend Collection Hotel

The Lux Hotel & Conference Center, an Ascend Collection Hotel offers 147 air-conditioned accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This Waterloo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 147 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a satisfying meal at Woody's Bar & Grille serving guests of The Lux Hotel & Conference Center, an Ascend Collection Hotel. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Planning an event in Waterloo? This hotel has 9180 square feet (853 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Woody's Bar & Grille - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Woody's Bar & Grille

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Wedding services

Business services

  • 9,180 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Grab bar in shower (36 inches high)
  • Handrails in stairways (36 inches high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - June 2023
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Waterloo Seneca Falls
Quality Inn Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Holiday Inn Waterloo Seneca Falls Hotel
Quality Waterloo
Quality Inn near Finger Lakes Seneca Falls
The Lux Hotel & Conference Center, Ascend Hotel Collection Hotel

The Lux Hotel & Conference Center, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 263 out of 495 reviews
Rating 8 - Good. 136 out of 495 reviews
Rating 6 - Okay. 60 out of 495 reviews
Rating 4 - Poor. 25 out of 495 reviews
Rating 2 - Terrible. 11 out of 495 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everything was great. Beds were comfortable and clean.
Stayed 1 night in Nov 2025

4/10 Poor

Jenn

Liked: Staff & service
Disliked: Amenities
Was woke up at 5am by people slamming doors. Really wish we would’ve known we were going to be close to a landfill. The smell was terrible and we could smell it all night. Staff was great at check in.
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2025

8/10 Good

Roland

Traveled with family
Front desk staff was very nice and helpful! The room was ok, nothing special, but acceptable. The breakfast was the worst of our 8 night whirlwind thru the midwest and back. Make the breakfast better and the whole experience would be better and would even recommend it as a decent option.
Stayed 1 night in Nov 2025

8/10 Good

Deborah

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Stayed 1 night in Nov 2025

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great overnight stay . Clean rooms, comfy beds and friendly staff.
Stayed 1 night in Nov 2025

4/10 Poor

Jaclyn, BINGHAMTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately, we were not made aware that the property was under construction. The window in our room was completely boarded up with no natural light. In addition, the bathroom mirror light was out, which made it pretty dark in there. At 4 AM there was a group of Laude guests that were talking right outside of our room and then in rooms adjacent to ours. We could hear them loudly talking and making noise throughout the early morning hours. Aside from that, the room was very clean and the staff were pleasant. Breakfast was a nice addition.
Stayed 1 night in Nov 2025

8/10 Good

Crista

Stayed 1 night in Nov 2025

10/10 Excellent

Alice, Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly didn’t have breakfast there, but I am sure it’s very clean as the hotel is very clean.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alice, Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly didn’t have breakfast there, but I am sure it’s very clean as the hotel is very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Alice, Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly didn’t have breakfast there, but I am sure it’s very clean as the hotel is very clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alice, Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly didn’t have breakfast there, but I am sure it’s very clean as the hotel is very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Alice, Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly didn’t have breakfast there, but I am sure it’s very clean as the hotel is very clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kim, Spencerport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 4th time we have stayed here. Clean, staff is friendly, plenty of parking & comfortable beds. We would recommend this hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Kathleen, Stewart Manor

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms- lovely location!
Stayed 1 night in Oct 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice, however for older guests the toilet is very low. Making it a bit difficult.
Stayed 1 night in Oct 2025

8/10 Good

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding service
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Will book here again
Stayed 1 night in Oct 2025

8/10 Good

phillipa

Stayed 1 night in Oct 2025

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and comfortable. No traffic noise or noise from other residents. Staff is friendly and helpful. Breakfast is very good and of excellent quality. I recommend this hotel to anyone traveling in this area.
Stayed 1 night in Oct 2025

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would stay here again.

Clean, comfortable bed. Restaurant on premise was delicious ( dinner). The free continental breakfast was cold, coffee was gross.
Stayed 1 night in Oct 2025

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great recommendations for dinner places. (Parker's)
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very friendly and helpful
Stayed 3 nights in Oct 2025