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HOTEL NEUSCHLOSS OTARU

4.0 star property

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Photo gallery for HOTEL NEUSCHLOSS OTARU

Exterior
Panoramic Suite | Down comforters, in-room safe, free WiFi, bed sheets
Superior Twin Room, Sea View | Down comforters, in-room safe, free WiFi, bed sheets
Sauna, hot tub
Sauna, hot tub

Reviews

6.0 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
3-282,syukutsu, Otaru, hokkaido, 0470047
  • Place, Otaru Shukutsu Panorama Observation Deck
    ‪3 min walk‬
  • Place, Otaru Aquarium
    ‪6 min walk‬
  • Place, Otaru Kihinkan
    ‪11 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪46 min drive‬

Room options

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View | Down comforters, in-room safe, free WiFi, bed sheets

Superior Twin Room, Sea View

  • Sea view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Twin Room, Bay View

Standard Twin Room, Bay View | Down comforters, in-room safe, free WiFi, bed sheets

Standard Twin Room, Bay View

  • Bay view
  • 366 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Down comforters, in-room safe, free WiFi, bed sheets

Comfort Quadruple Room

  • Sea view
  • 560 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Panoramic Suite

Panoramic Suite | Down comforters, in-room safe, free WiFi, bed sheets

Panoramic Suite

  • Sea view
  • 797 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Suite

Panoramic Suite | Down comforters, in-room safe, free WiFi, bed sheets

Panoramic Suite

  • Harbor view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

  • Sea view
  • 560 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, free WiFi, bed sheets

Superior Double Room

  • Sea view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Down comforters, in-room safe, free WiFi, bed sheets

Luxury Suite

  • Bay view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Otaru

With a stay at HOTEL NEUSCHLOSS OTARU, you'll be centrally located in Otaru, within a 10-minute drive of Otaru Canal and Otaru Shukutsu Panorama Observation Deck. .This spa hotel is 0.4 mi (0.6 km) from Shukutsu Marine Land and 0.4 mi (0.6 km) from Otaru Aquarium.

What's nearby

  • Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.2 miles
  • Shukutsu Marine Land - 6 min walk - 0.4 miles
  • Otaru Aquarium - 6 min walk - 0.4 miles
  • Otaru Kihinkan - 11 min walk - 0.6 miles
  • Nishin Goten - 12 min walk - 0.7 miles

Getting around

  • Asari Station - 13 min drive
  • Inaho Station - 26 min drive
  • Sapporo Okadama Airport (OKD) - 62 min drive

Restaurants

  • ‪ルタオ - ‬7 min drive
  • ‪青塚食堂 - ‬12 min walk
  • ‪レストラン おたる三幸 水族館店 - ‬8 min walk
  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪に志づか - ‬4 min drive

About this property

HOTEL NEUSCHLOSS OTARU

HOTEL NEUSCHLOSS OTARU offers 58 accommodations with safes and slippers. Beds feature down comforters. 42-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Stay in one of 58 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones and safes, and housekeeping is provided on request.
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a vending machine.
Enjoy a satisfying meal at レストラン「ブラウキュステ」 serving guests of HOTEL NEUSCHLOSS OTARU. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, microwave in a common area, and a vending machine. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
レストラン「ブラウキュステ」 - Onsite fine-dining restaurant.
バーラウンジ「ペルレ」 - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • バーラウンジ「ペルレ」
  • レストラン「ブラウキュステ」

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request) (for a fee)

Business services

  • Meeting rooms

Outdoors

  • In a national park

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No elevator
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 2530 for adults and JPY 990 for children
  • Housekeeping fee: JPY 1100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

HOTEL NEUSCHLOSS OTARU Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

6.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jui-Min

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025