Catalonia Santo Domingo

This was my first experience ever in the catalonia resort chain and unfortunately will be my last.. This was the worst experience so far I’ve ever had in a property, starting with the parking that i was supposed to be included and it wasn’t, Im not mad due to the fact that they charged it but at least ADVISE that there’s a charge!! Dont wait until the customer has several days at your hotel and then say at check out “Ohh and now you have to pay 5 usd per night for the parking”, it was very disrespectful!! Second of all the air inside of the building was heavy, very hard to breathe even though it looked clean, the air was pretty heavy. Bed linen was not soft, it had the feeling of tightness and very not confortable. Pillows were soo confortable that they were uncomfortable!! Showers are very slippery and seemed pretty old. The towels they provided are the ones that leave you with the wet feeling all over your body! Very bad food from the room service, I ordered a pizza and it was the ones that you literally buy at price smart, just like a cookie with tomato sauce and some wierd salame NOT pepperoni like I ordered! And last and not least, during the check in process they do not let you know that you use your key in order to make the elevator run to your floor, it was my first time and it was pretty confusing and embarrassing in front of other customers! UPDATE this hotel and well train your staff, this will save us time and bad experiences!