We like this hotel. This is the 3rd time we've stayed here and every other time was great. We specifically booked this time to sit by the firepit and sit in the jacuzzi and use the pool. When we arrived at 3pm on Saturday, the pool was closed, and the jacuzzi was cold and the firepit wasn't working. My wife told the front desk person, who said "sorry." A maintenance worker came out and said "the jacuzzi was turned off, I turned it on, it won't be hot for a few hours." My wife said "this is like going to Disneyland and finding out your favorite ride is not working." As I said, we choose to come here. We would assume your staff in the morning, especially on a Saturday, would check to see if the jacuzzi was turned on or not. Not what we expected.