We are writing regarding our recent stay. Unfortunately, the experience was very disappointing. The room was not clean (the floor was slippery and the towels had hair on them), the bed squeaked loudly, and the noise from other rooms was excessive. Several amenities did not work as advertised: the hot tub was lukewarm with no jets, the shower did not function properly, and the microwave was broken when we asked to heat our food.
In addition, we were told the lobby would be locked at 11 p.m. for safety, but when we returned at 12:40 a.m. the doors were still open, which made us feel unsafe.