Compare Hotels with Shopping in San Juan

"The start was very professional and nice "

"Excelent"

"The elevator was not working and we were not made aware. Our room was on the third floor so it was a bit of an inconvenience going up the stairs with our luggage. "

"The staff was very nice and helpful. I brought up concerns about stays on my pillows which the hotel staff switched out pretty quickly. Breakfast is not included with the stay. You’ll get a breakfast voucher if you choose to eat there, which I wish I would’ve been told at check in and not when I had a plate in my hand trying to serve my small child. "

"Room was very nice and clean. The shower base was cracked we told someone and they took a picture. Staff was awesome, the girls at the desk were very friendly.Breakfast has a lot of options but the warmer didn’t keep the food hot. Pool was nice. The outdoor fireplace was nice to have as it was chilly a couple nights."

"The first time I stayed there was back in February, and for some reason they ask for cash deposit wich I think it’s fine but I forgot to ask for it that time, this month I went back to this place to stay and ask about my deposit , I was told I would get an answer the next day wich I didn’t, they wait until I left to tell me I was not getting this money back because it was been deposited to the hotel account already since I didn’t go back do it in time, I ask them why they didn’t call to let me know and they lie saying they did but the call never went through, so I ask I was just gone a lose this money and they was brave enough to say yes you are , so definitely I’m not staying here anymore I fell like if something gets lost from my room they won’t be responsible for it and this is not a place I can trust anymore "