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Hotel Fenix

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Fenix

A swimming pool with a waterfall feature, surrounded by white chairs and a brick wall.
A modern dining area with red chairs and tables, a kitchen in the background, and a view of the city through large windows.
A hotel room with three beds, each with a black headboard and white bedding. A large wall mural depicts a cityscape.
A hotel room with a bed, a nightstand, a headboard, and a bathroom visible through an open door.
A multi-story hotel with a prominent 'HOTEL FENIX' sign on the facade.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
The current price is $52
$52 nightly
$52 total
Sep 17 - Sep 18

Explore the area

View in a map
#12-114 Avenida 7, San José de Cúcuta, 540001
  • Place, General Santander Stadium
    ‪10 min drive‬
  • Place, Ventura Plaza Commercial Center
    ‪12 min drive‬
  • Place, Gobernación Norte de Santander
    ‪13 min drive‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪4 min drive‬

Room options

View all photos for Double Room

A hotel room with a bed, a nightstand, a chair, and a desk.

Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

Two twin beds with white linens, a bedside table with a lamp, and a hanging shower curtain.

Standard Twin Room

  • 162 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

A hotel room with three beds, each with a black headboard and white bedding. A large wall mural depicts a cityscape.

Standard Triple Room

  • 162 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Suite

A bedroom with a bed, a flat-screen TV mounted on the wall, and an air conditioning unit above it.

Standard Suite

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Similar properties

Exterior
Ibis Cúcuta Hotel
San José de Cúcuta
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 836 reviews
$49 nightly
The price is $49
Aug 21 - Aug 22
Ibis Cúcuta Hotel

About the neighborhood

San José de Cúcuta

When you stay at Hotel Fenix in San José de Cúcuta, you'll be near the airport and 6 minutes by car from Circus Pop. .This hotel is 3.9 mi (6.2 km) from General Santander Stadium and 3.9 mi (6.2 km) from San Jose Cathedral.

What's nearby

  • General Santander Stadium - 10 min drive - 2.8 miles
  • Ventura Plaza Commercial Center - 12 min drive - 3.4 miles
  • Circus Pop - 12 min drive - 3.3 miles
  • San Jose Cathedral - 13 min drive - 3.4 miles
  • Gobernación Norte de Santander - 13 min drive - 3.9 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 7 min drive

Restaurants

  • ‪Balcon Paisa - ‬5 min drive
  • ‪Asadero Puerta Al Llano - ‬2 min drive
  • McDonald's
  • Frisby
  • ‪El Corral Unicentro - ‬3 min drive

About this property

Hotel Fenix

Hotel Fenix offers 42 accommodations with blackout drapes/curtains. This San José de Cúcuta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Make yourself at home in one of the 42 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include blackout drapes/curtains, as well as phones with free local calls.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access, a communal living room, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Hotel Fenix, or stop in at the grocery/convenience store. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in San José de Cúcuta? This hotel has facilities measuring 1076 square feet (100 square meters), including conference space.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.
Hotel Fenix has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 1,076 square feet of conference space
  • Coworking space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 4 steps to reach entrance
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 60000 per pet, per day, plus a one-time cleaning fee of COP 60000 and a deposit of COP 100000 per stay
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: COP 100000 per stay
  • Pet fee: COP 60000 per pet, per day plus COP 60000 one-time cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Property Registration Number 83435

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hotel Fenix Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 2 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 3 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

7.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Edgar

Liked: Cleanliness, staff & service
El hotel bien pero la manager se enojó con nosotros porque no quería que lo rentáramos con expedía porque era mucho más económico y no nos quiso dar la habitación que Expedia nos dio y por enojo nos dio la habitación con camas individuales pero de resto los demás, nos atendieron bien.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Fernando

Disliked: Staff & service, property conditions & facilities, room comfort
Lo único decente fue la atención de las chicas de recepción y del botones Don Ramón a mi llegada, pero lo demás es muy pobre, mucha bulla en el exterior del hotel. Definitivamente no me quedaría nuevamente en dicho hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jhan Franco

Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emma

Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Edgar

Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Aracelis

Stayed 1 night in Apr 2026