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Hotel Exelsior

3.0 star property

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Breakfast and lunch served, international cuisine
Standard Triple Room | Free WiFi, bed sheets
Standard Triple Room | Bathroom | Shower, free toiletries, towels
Reception
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
Av. 3, 9 - 65, San José de Cúcuta, Norte de Santander, 540006
  • Place, San Jose Cathedral
    ‪3 min walk‬
  • Place, Colon Park
    ‪5 min walk‬
  • Place, Ventura Plaza Commercial Center
    ‪8 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Free WiFi, bed sheets

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Large Twin Beds

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Free WiFi, bed sheets

Standard Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Room

Superior Room | Free WiFi, bed sheets

Superior Room

  • Sleeps 5
  • 3 Twin Beds OR 1 Double Bed

View all photos for Junior Room

Junior Room | Free WiFi, bed sheets

Junior Room

  • Sleeps 4
  • 2 Twin Beds OR 1 Double Bed

View all photos for Quadruple Room Standard with Street View

Free WiFi, bed sheets

Quadruple Room Standard with Street View

  • 182 sq ft
  • Sleeps 4

View all photos for Quadruple Suite Superior with Street View

Free WiFi, bed sheets

Quadruple Suite Superior with Street View

  • 215 sq ft
  • Sleeps 4

View all photos for Suite with Street View

Free WiFi, bed sheets

Suite with Street View

  • 215 sq ft
  • Sleeps 5

View all photos for Double Room Standard

Free WiFi, bed sheets

Double Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 182 sq ft
  • Sleeps 2

View all photos for Triple Room Standard with Street View

Free WiFi, bed sheets

Triple Room Standard with Street View

  • 182 sq ft
  • Sleeps 3

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About the neighborhood

San José de Cúcuta

A stay at Hotel Exelsior places you in the heart of San José de Cúcuta, within a 5-minute walk of San Jose Cathedral and Colon Park. .This hotel is 0.5 mi (0.8 km) from Ventura Plaza Commercial Center and 0.5 mi (0.8 km) from Cucuta Museum of Culture.

What's nearby

  • San Jose Cathedral - 3 min walk - 0.2 miles
  • Colon Park - 5 min walk - 0.3 miles
  • Gobernación Norte de Santander - 6 min walk - 0.4 miles
  • Ventura Plaza Commercial Center - 8 min walk - 0.5 miles
  • General Santander Stadium - 11 min walk - 0.6 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 15 min drive

Restaurants

  • ‪Pocho Pasteles - ‬4 min walk
  • ‪Shanghai Gold House Ventura Plaza - ‬6 min walk
  • ‪Frisby - ‬8 min walk
  • ‪Old Barr - ‬7 min walk
  • ‪Presto - ‬6 min walk

About this property

Hotel Exelsior

Hotel in San José de Cúcuta with a restaurant
Hotel Exelsior offers 25 accommodations with complimentary toiletries. 30-inch LCD televisions come with cable channels. Bathrooms include showers.

This San José de Cúcuta hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Stay in one of 25 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones with free local calls, and housekeeping is provided daily.
Satisfy your appetite for lunch at Ramsis, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Ramsis - This restaurant specializes in international cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: COP 23,800 for adults and COP 23,800 for children
  • A restaurant

Restaurants on site

  • Ramsis

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total (up to 33 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately COP 23800 for adults and COP 23800 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
There is no hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Exelsior Cucuta
Hotel Exelsior San José de Cúcuta
Exelsior San José de Cúcuta
Hotel Hotel Exelsior San José de Cúcuta
San José de Cúcuta Hotel Exelsior Hotel
Hotel Hotel Exelsior
Exelsior
Exelsior San Jose De Cucuta
Hotel Exelsior Hotel
Hotel Exelsior San José de Cúcuta
Hotel Exelsior Hotel San José de Cúcuta

Hotel Exelsior Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 94 out of 151 reviews
Rating 8 - Good. 32 out of 151 reviews
Rating 6 - Okay. 18 out of 151 reviews
Rating 4 - Poor. 3 out of 151 reviews
Rating 2 - Terrible. 4 out of 151 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Elias

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in the middle of town Easy access to lots of places
Stayed 1 night in Sep 2025

10/10 Excellent

Perlita

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, excellent location , nice staff
Stayed 1 night in May 2025

10/10 Excellent

Evans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Evans

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Stayed 1 night in Apr 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Mar 2025

10/10 Excellent

Norexsi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025

6/10 Okay

Eddy Marina

Stayed 1 night in Mar 2025

10/10 Excellent

CARLOS, ATLANTA

Stayed 1 night in Nov 2024

8/10 Good

Melissa

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very good accommodation considering the cost of the rooms. The people at the registration desk are very kind and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Williams David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones comodas y limpias y un desayuno exelente
Stayed 1 night in Nov 2022

10/10 Excellent

Sergio

Stayed 1 night in Nov 2022

8/10 Good

Jose Alejandro

10/10 Excellent

Cesar Ramón

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Aug 2022

6/10 Okay

Alessandro

I can't evaluate it because I v never stayed there, in fact they don't work anymore with hotels. Com
Stayed 1 night in Jan 2021

10/10 Excellent

Alessandra, Miami

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Hotel, service and location but the best was the breakfast:)
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room were clean. The place is quiet and withing walking distance of Ventura mall and other good places to eat. It is close to the airport as well. The only thing I did not like/understand was how dark the hallways are (I was on the second floor).
Stayed 1 night in Oct 2018

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Guillermo, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recomended They made pay in cash

Terrible bed. Bad staff NOT at all friendly. They made mi to pay in cash when I did the reservation with credit card
Stayed 1 night in Nov 2017