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Candlewood Suites San Antonio Schertz by IHG

2.5 star property

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Photo gallery for Candlewood Suites San Antonio Schertz by IHG

BBQ/picnic area
1 bedroom, individually decorated, desk, laptop workspace
Exterior
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet friendly
  • 24/7 front desk
  • Laundry
$103
$89 nightly
$103 total
Total with taxes and fees
Dec 17 - Dec 18

Explore the area

View in a map
17145 N Interstate 35 Frontage Road, Schertz, TX, 78154
  • Place, Olympia Hills Golf Course
    ‪5 min drive‬
  • Place, Rolling Oaks Mall
    ‪5 min drive‬
  • Place, Methodist Hospital Northeast
    ‪6 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communication)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite | 1 bedroom, individually decorated, desk, laptop workspace

Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(20 reviews)
  • 376 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication)

1 bedroom, individually decorated, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, individually decorated, desk, laptop workspace

Suite, 1 Bedroom

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | 1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

1 bedroom, individually decorated, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications, Accessible Tub)

1 bedroom, individually decorated, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Communications, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Fairfield Inn & Suites by Marriott San Antonio NE/ Schertz
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, 548 reviews
$93 nightly
The price is $107
Dec 21 - Dec 22
Total with taxes and fees
Fairfield Inn & Suites by Marriott San Antonio NE/ Schertz

About the neighborhood

Schertz

When you stay at Candlewood Suites San Antonio Schertz by IHG in Schertz, you'll be within a 10-minute drive of Laser Legend and Schertz Dog Park. .This hotel is 9.5 mi (15.3 km) from Natural Bridge Caverns and 14 mi (22.5 km) from Schlitterbahn New Braunfels Waterpark.

What's nearby

  • Olympia Hills Golf Course - 5 min drive - 3.1 miles
  • Rolling Oaks Mall - 5 min drive - 6.3 miles
  • Methodist Hospital Northeast - 6 min drive - 6.1 miles
  • Randolph Air Force Base - 6 min drive - 7.7 miles
  • Joint Base San Antonio - 6 min drive - 7.7 miles

Getting around

  • San Antonio Station - 22 min drive
  • San Antonio International Airport (SAT) - 23 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪QuikTrip - ‬3 min drive
  • ‪Bill Miller Bar-B-Q - ‬18 min walk
  • ‪Chick-fil-A - ‬20 min walk
  • ‪Whataburger - ‬18 min walk

About this property

Candlewood Suites San Antonio Schertz by IHG

Hotel in Schertz with a fitness center and a seasonal outdoor pool
Candlewood Suites San Antonio Schertz by IHG offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually decorated. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 80 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites San Antonio Schertz by IHG.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 5 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from January to January
Pool access available from 6:30 AM to 9:00 PM

Property is also known as

Candlewood Suites San Antonio Schertz
Candlewood Suites San Antonio Schertz by IHG Hotel
Candlewood Suites San Antonio Schertz an IHG Hotel
Candlewood Suites San Antonio Schertz by IHG Schertz
Candlewood Suites San Antonio Schertz by IHG Hotel Schertz

Reviews

Candlewood Suites San Antonio Schertz by IHG Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 146 out of 266 reviews
Rating 8 - Good. 47 out of 266 reviews
Rating 6 - Okay. 30 out of 266 reviews
Rating 4 - Poor. 19 out of 266 reviews
Rating 2 - Terrible. 24 out of 266 reviews

Reviews

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. They are even dog friendly. Only down fall is the area around it right now, there is a lot of construction but not Candlewoods fault
Stayed 2 nights in Sep 2025

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Dave

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

House keepers need to be retrained.

The lobby staff was very polite. I met all 4 of them at my door when there was some confusion about my check In. 😂 The problem was with the cleaning crew. Since I had a dog, the first day I left my dog in the room and I told the cleaning staff all I needed was towels, coffee and creamer. She was a young lady Caucasian with blond long hair. Very nice and got me all I needed. The second day I was leaving for 4 hours and told the cleaning lady in the hall if she could clean my room in that window. She told me she would try but had other rooms to clean. I then asked if she could just put towels and coffee there. And that never happened. I had to go get it myself at the lobby. And that was theee hours after I called down for it and it just could not get delivered. The next day I asked a thin lady with short black hair for towels and coffee. She almost ran to get it for me. The last day I was there I went to see the Alamo and was going to ask to have the room cleaned. I went to the room where the male housekeeper was at and looked in. He was sitting in the chair with his eyes shut and headphones on. I said screw it. I got my own stuff again. So in 4 days my room was never cleaned or bed made. I did the cleaning. Half The cleaning staff were worthless. Everyone else was super nice. I always leave a $25 tip for the housekeepers. It this is the first time I walked away without leaving a tip. Just because of two that made all of them look bad.
Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay

I have stayed here before and this time it was nothing like the last. Cleaners do not come in to clean we had to go get towels ourselves multiple times there is roaches and other bugs throughout the hotel and the whole hotel has constant odors. Check in early if not they cancel your reservation regardless if paid for
Stayed 3 nights in Jul 2025

2/10 Terrible

Veronica

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

At check in was advised that reservation was cancel due to elevator been out and no other access for wheelchair since room on 4th floor. Then advise check other hotels.
Stayed 2 nights in Jun 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never Again

No hot water. Elevator was down, so they booked a family of 5 with all their luggage on the 4th floor. Stairwell was filled with spiders. They had no extra linens for the sofa bed. Took 25 minutes to check in because the clerk was on their cell phone. Passive aggressive signage all over the hotel indicating there disdain for quality customer service.
Stayed 1 night in Jun 2025

6/10 Okay

Patty

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very nice, fairly new, however the hotel is located on the service road off of I35 and you need to pass thru another business before you get to the hotel. The amazon warehouse is right behind the property and you can hear their trucks coming in and out and that made it very difficult to sleep.
Stayed 3 nights in May 2025

10/10 Excellent

Elsa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

T service

Front desk terrible and rude lady even fought me for a parking space because I think she was late for work.
Stayed 1 night in Apr 2025

6/10 Okay

STEPHEN

Liked: Cleanliness, amenities
Broken elevator. Very noisy from freeway
Stayed 3 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good rates and clean rooms
Stayed 1 night in May 2025

2/10 Terrible

traci

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Truck got broken In
Stayed 1 night in Jun 2025

6/10 Okay

Tyler

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was perfect and amazing. However, several issues came up. There was a burned out bulb in our room, the door wouldnt open or latch shut sometimes. Additonally, the tv remote was missing, the elevator feels like its about to break constantly and doesnt come to the upper floors after midnight for some reason. And our key cards stopped working two days before check out. This combined with the large amounts of construcrion that literally blocks most of the access to and from the hotel made it less than ideal.
Stayed 4 nights in May 2025

6/10 Okay

Kathrin

The room was fine and clean; the area is industrial and loud because it is so close to the highway
Stayed 2 nights in May 2025

10/10 Excellent

Thurman

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Stayed 1 night in May 2025

4/10 Poor

LAURA

Business traveler
Disliked: Cleanliness, property conditions & facilities
No hot water for the shower and maintenance needed on tub and faucets
Tub grout very nasty
Stayed 5 nights in Apr 2025

10/10 Excellent

Rachel

Stayed 2 nights in Apr 2025

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bath tub in my room had mildew and/or mold. I was not able to take a shower. The hotel had no other rooms available so I was stuck. They told me to ask Hotels.com for a partial refund as I made the reservation through them but then they refused to allow Hotels.com to issue a partial refund. Terrible stay.
Stayed 1 night in Apr 2025

6/10 Okay

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this location was good. It was quiet and convenient. The only complaint I have is that I booked a King size bed but was given a queen size bed. Also, the room did not have a remote for the tv the entire stay. Other than that, everything was good.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort

It was just okay

Room was a bit ran down. Even though my daughter had to use her room key to enter the hotel...the front desk lady gave her a hard time and accused her of not being a guest. Very rude.
Stayed 2 nights in Apr 2025

6/10 Okay

Juan E

Traveled with family
Disliked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

LAURA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good it was the first time staying with you.The lady on the front desk was great. I asked her about close restaurants that have good food and she pointed me to the right place
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2025

6/10 Okay

Valerie

Stayed 1 night in Mar 2025