The room and bathroom were dirty, they didn't even pick up the trash left by previous guests. I left a sign on the door asking them not to enter the room, but they simply ignored it and entered, made the bed, and changed the bath towels without permission.
The barman at the pool bar, a man in his 50s, was completely rude and ill-mannered, treating all the customers poorly as if he were doing us a favor, but no, he was working to serve everyone with courtesy and respect, otherwise, find another job!
The food was okay, nothing extraordinary, for the price of the all-inclusive hotel, it could have been better. There are probably better hotels in San Andrés with better service!