2/10 Terrible
andres
Oct 26, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arriving at the hotel, I was greeted at the front desk and asked for my ID which I provided. I checked in and was charged $185 which I believed was the security deposit. The next morning, I checked my bank transactions and noticed I was charged $100 for a security deposit and $85.74 for the room rent even though I booked and payed in full through Expedia. Before checking out I brought the concern up with the reception staff and provided them with my receipt through Expedia and the bank transactions of the $100 and $85.74 charges. Immediately I explained I already payed online through Expedia and the staff then called the manager who told the reception staff to issue me a refund. I was told I’d be getting a refund and left. About 10 minutes after leaving the hotel, I received a phone call from the reception telling me that the charge of $85.74 was in fact correct and it was the rent for the room. Again I explained over the phone that I already payed through Expedia and they’ve charged me $85.74 for a room that I already payed. Nothing was being done over the phone so I decided to return to the hotel to confront the staff regarding the issue. Upon arrival I again had to explain the issue and show all my receipts and bank transactions. After an hour and a half of back and forth they finally gave me a refund and began telling me I was getting a free room even though I paid through Expedia. The staff seemed very unknowledgeable of their system and confrontational
andres
Stayed 1 night in Oct 2025