I booked 2 rooms. When we checked in about 7 pm, the hotels transferred us to Palma Residence, Building 2, which is very old and dirty residence, without telling us in advance. Receptionists is so so but the cleaning lady named Elisa is wonderful. She was very kind and helpful in assisting us to put luggages in the storage in Palma Residence, building 1 where we thought we would be staying there. Thanks much Elisa. In short, we are very disappointed and will never come back this residence. It needs to be improved in cleanliness and room amenities.