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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property

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Photo gallery for Papaya Playa Project, Tulum, a Member of Design Hotels

Casa Coco | View from room
Creator video - submitted by Luxury Richland
Living area
Room (Casa Arena) | Living area
In-room safe, individually decorated, individually furnished, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Place, SFER IK
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪10 min walk‬
  • Place, Tulum Beach
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪71 min drive‬

Room options

View all photos for Room (Casa Viento)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Viento)

  • Sleeps 10
  • 4 King Beds and 1 Double Bed
  • Free WiFi

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Ground Pool)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Rooftop Pool)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room (Casa Coco)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Coco)

  • Sleeps 10
  • 5 King Beds
  • Free WiFi

View all photos for Room (Casa Arena)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Arena)

  • Sleeps 8
  • 4 King Beds
  • Free WiFi

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Ground Pool)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Ocean View (Casita)

Room, Ocean View (Casita) | In-room safe, individually decorated, individually furnished, free WiFi

Room, Ocean View (Casita)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room (Casa Palapa)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palapa)

  • Sleeps 10
  • 5 King Beds
  • Free WiFi

View all photos for Room (Casa Palma)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palma)

  • 1 bedroom
  • Sleeps 8
  • 4 King Beds
  • Free WiFi

View all photos for Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View | In-room safe, individually decorated, individually furnished, free WiFi

Loft, Private Pool, Ocean View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Cabin, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Tulum

With a stay at Papaya Playa Project, Tulum, a Member of Design Hotels in Tulum (Zona Hotelera), you'll be within a 5-minute drive of Tulum Beach and Tulum National Park. .This beach hotel is 4.2 mi (6.7 km) from Tulum Mayan Ruins and 1.9 mi (3 km) from Playa Paraiso.

What's nearby

  • SFER IK - 2 min walk - 0.1 miles
  • Jaguar Park - 10 min walk - 0.5 miles
  • Tulum National Park - 10 min walk - 0.6 miles
  • Tulum Beach - 2 min drive - 0.7 miles
  • Las Palmas Public Beach - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 104 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬2 min walk
  • ‪Maya Tulum - ‬17 min walk
  • ‪Mateos - ‬6 min walk
  • ‪Zamas Restaurant + Bar - ‬7 min walk
  • ‪La Eufemia - ‬17 min walk

About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

Papaya Playa Project, Tulum, a Member of Design Hotels offers 87 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Papaya Playa has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and facials. The spa is open daily.
Make yourself at home in one of the 87 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar. A complimentary local cuisine breakfast is served daily from 7:00 AM to noon.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary local cuisine breakfast is served each morning between 7:00 AM and noon.
Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 202 out of 380 reviews
Rating 8 - Good. 64 out of 380 reviews
Rating 6 - Okay. 35 out of 380 reviews
Rating 4 - Poor. 33 out of 380 reviews
Rating 2 - Terrible. 46 out of 380 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Loved it! Very serene atmosphere. The staff was very friendly and our room was clean. My husband felt like we were the only ones there which is exactly what we wanted. I would definitely return.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Daoleuang

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean and vibes. All the staff was super nice
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! It was the best of both worlds being able to walk in the Mayan jungle on property but also being right on the beach. Property is absolutely gorgeous, multiple pools overlooking the beach, great service. Jay ass super helpful during our stay!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Prasad

Liked: Cleanliness, amenities, property conditions & facilities
Cool room, great views, calm vibes. Staff is some of the best I have experienced!!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our honeymoon at Papaya Playa and the experience blew us away. The staff’s service was exceptional and they made us feel right at home. Specifically, I would like to mention Santos, who went above and beyond to make our stay special. The property is quiet and tranquil, and the party on Saturday was the best time I’ve ever had! 10/10 would recommend
Stayed 6 nights in Dec 2025
Verified

2/10 Terrible

Nir

Liked: Cleanliness
Disliked: Staff & service
Service was horrible
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tiki

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay, amazing staff and hospitality
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jodey

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and beautiful in this place i love it
Stayed 12 nights in May 2025
Verified

10/10 Excellent

Leidys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place a lot
Stayed 4 nights in Aug 2024
Verified

4/10 Poor

Robert

Liked: Cleanliness, amenities, property conditions & facilities
With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in - The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm Given all the above you can find much better options for your money in Tulum
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Shammi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for couples and the staff are nice.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Krutarth

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay at papaya playa
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel .
Stayed 2 nights in Apr 2023
Verified

2/10 Terrible

Nazifa

Disliked: Cleanliness, amenities, property conditions & facilities
Awful service. Couldn’t access basic hotel amenities such as getting a toothbrush upon request, or finding water. There were also roaches in our room and extreme dim lighting overall. Not ideal and would not go back.
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Eyal

Disliked: Staff & service, amenities
Really bad customer service
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Josel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025
Verified

8/10 Good

Yehor

Liked: Staff & service, amenities, property conditions & facilities
Amazing eco hotel!
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and poor conditions, the spa , the restaurant
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Zvikomborero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you think of paradise, think of this place
Stayed 4 nights in May 2024