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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

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Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Exterior
Free daily buffet breakfast
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Housekeeping
  • 24/7 front desk
$114
$98 nightly
$114 total
Total with taxes and fees
Jan 11 - Jan 12, 2026

Explore the area

View in a map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Place, Regal Short Pump
    ‪3 min walk‬
  • Place, Shops at Willow Lawn
    ‪9 min walk‬
  • Place, Monument Avenue
    ‪4 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(72 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(79 reviews)
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room (Bed type assigned at check in)

8.0 out of 10
Very good
(2 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Similar properties

Free daily buffet breakfast
Holiday Inn Express Richmond Downtown by IHG
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.2 out of 5, Very Good, 1,004 reviews
$98 nightly
The price is $114
Dec 23 - Dec 24
Total with taxes and fees
Holiday Inn Express Richmond Downtown by IHG

About the neighborhood

Richmond

When you stay at Holiday Inn Express Richmond - Midtown by IHG in Richmond, you'll be near the airport, within a 10-minute drive of Virginia Commonwealth University and Broad Street. .This hotel is 10.1 mi (16.2 km) from Short Pump Town Center and 6.4 mi (10.3 km) from Greater Richmond Convention Center.

What's nearby

  • Crossroads Art Center - 1 min walk - 0.0 miles
  • Regal Short Pump - 3 min walk - 0.2 miles
  • Shops at Willow Lawn - 9 min walk - 0.5 miles
  • Libbie Mill Dog Park - 11 min walk - 0.6 miles
  • Monument Avenue - 4 min drive - 2.2 miles

Getting around

  • Richmond Staples Mill Road Station - 7 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪Cook-Out - ‬7 min walk
  • ‪Chipotle Mexican Grill - ‬6 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Ugly Dumpling - ‬9 min walk

About this property

Holiday Inn Express Richmond - Midtown by IHG

Suburban hotel with free breakfast and a 24-hour fitness center
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 142 guestrooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a ballroom.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 22 to September 05
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Alcohol is not served at this property
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Holiday Inn Express Richmond - Midtown by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1001 reviews
Rating 8 - Good. 249 out of 1001 reviews
Rating 6 - Okay. 113 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 62 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bryant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome no complaints!
Stayed 2 nights in Sep 2025

2/10 Terrible

Steven, Elizabeth

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Night receptionist Anthony was extremely rude over the phone and hung up on me. I called back upset and he hung up again as soon as he realized it was me. Now furious, I go down stairs...sticking to his narrative about my check in process, which he wasn't there for. We both angry at this point and asks what my room number was. Afrer giving it to him, not thinking he proceeded to threaten me by stating trust me, I will take care of your room. I ended up switching hotels. Still waiting for management or corporate to call me back. Worst hotel experience ever.
Stayed 3 nights in Sep 2025

10/10 Excellent

Bemarggie

Stayed 1 night in Jun 2025

10/10 Excellent

Bernadette

Stayed 1 night in Sep 2025

6/10 Okay

Eva

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Sep 2025

6/10 Okay

Jennifer

Stayed 1 night in Sep 2025

2/10 Terrible

Trevor

Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Hailey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Jaleesa

Stayed 1 night in Aug 2025

10/10 Excellent

HARSHA

Stayed 1 night in Aug 2025

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The game room was great!
Stayed 2 nights in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Tim

Stayed 1 night in Aug 2025

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 1 night in Aug 2025

4/10 Poor

Samuel

Business traveler
Liked: Cleanliness, staff & service

Stay in Richmond

My first bad experience. The shower was cold. The in room phone didn't work. The remote for the TV didn't have a panel over the batteries. The coffee machine by breakfast only had decaf coffee. The front desk personnel were very nice and caring and genuinely felt sorry.
Stayed 1 night in Aug 2025

6/10 Okay

Sheri, Tonawanda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was ok. Pool area needed to be cleaner, in my opinion. Elevator was broken. Staff was excellent 👍
Stayed 3 nights in Aug 2025

4/10 Poor

Shari

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Aug 2025

6/10 Okay

Michael

Stayed 1 night in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely a pleasant stay for our purpose!

It was a nice hotel overall. Room was clean, other than a used washcloth hanging on the shower curtain rod. Breakfast was much better than most hotels, a nice variety of foods. All of the employees were polite and couteous, location was good. One of the two elevators was not in service, and the air conditioner in our room made a noise as if there was a piece of cardboard caught in the blower unit. All in all, we would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Kerry

Liked: Cleanliness
Stayed 2 nights in Aug 2025

6/10 Okay

VIPUL, SAN ANTONIO

Traveled with family
Service at Check-in by Abhishek was awesome. Service at checkout was ok. Worst service is breakfast. Terribly slow ...if you order food today, you will be served next day!!!
Stayed 2 nights in Aug 2025

6/10 Okay

Talbot

Traveled with family
Bathroom light flickering Not enough towels Beds are too low Pillows aren’t comfortable Back of the bed isn’t clean No usb charger Only one charging outlet Back of the bed not cleaned
Stayed 1 night in Jul 2025