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Best Western Premier Richmond City Gateway

3.0 star property

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Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior
Lobby
Premium bedding, down comforters, pillowtop beds, in-room safe
Breakfast and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $111
$95 nightly
$111 total
Total with taxes and fees
Aug 2 - Aug 3

Explore the area

View in a map
4303 Commerce Road, Richmond, VA, 23234
  • Place, James River
    ‪18 min walk‬
  • Place, Broad Street
    ‪8 min drive‬
  • Place, Greater Richmond Convention Center
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, Executive Room, Sofabed

A hotel room with a large bed, a desk, a chair, a desk lamp, a nightstand, a lamp, and a window with curtains.

1 King Bed, Non-Smoking, Executive Room, Sofabed

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi,

A hotel room with a bed, bedside tables, a chair, a lamp, and a window.

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi,

  • Sleeps 2
  • Free WiFi

View all photos for Hearing & Mobility Accessible - 1 King, Roll In Shower, Wi-Fi, Non-Smoking

A hotel room with a large bed, a desk, a chair, a desk lamp, a nightstand, a lamp, and a window with curtains.

Hearing & Mobility Accessible - 1 King, Roll In Shower, Wi-Fi, Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(19 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Richmond

Located in Richmond, Best Western Premier Richmond City Gateway is within a 10-minute drive of Virginia Commonwealth University and The National. .This hotel is 6.4 mi (10.3 km) from Allianz Amphitheater at Riverfront and 6.7 mi (10.8 km) from Greater Richmond Convention Center.

What's nearby

  • James River - 18 min walk - 1.0 mile
  • Broad Street - 8 min drive - 5.6 miles
  • Virginia Commonwealth University - 10 min drive - 6.7 miles
  • Greater Richmond Convention Center - 10 min drive - 7.1 miles
  • Richmond Raceway - 21 min drive - 10.8 miles

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond Intl. Airport (RIC) - 16 min drive

Restaurants

  • ‪Wendy's - ‬4 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Hardee's - ‬4 min drive
  • ‪Tacos Mexico - ‬3 min drive

About this property

Best Western Premier Richmond City Gateway

Best Western Premier Richmond City Gateway offers 167 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 167 guestrooms featuring refrigerators and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a ballroom, and a vending machine.
Satisfy your appetite with American cuisine at Victory Bar & Grill, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. A complimentary full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Richmond? This hotel has 3778 square feet (351 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Victory Bar & Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 25 to September 07
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Best Western Premier Richmond City Gateway Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 488 out of 1006 reviews
Rating 8 - Good. 232 out of 1006 reviews
Rating 6 - Okay. 131 out of 1006 reviews
Rating 4 - Poor. 73 out of 1006 reviews
Rating 2 - Terrible. 82 out of 1006 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Food was great
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Staff was nice, hotel, and room were clean. Would definitely stay again!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at best western, little pricey but rooms are always clean and neat. Highly recommended.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities
Great location and clean
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

June

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and knowledgeable staff. Room was very clean and comfortable. Will definitely stay here next time I’m in Richmond!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Derrick

Liked: Cleanliness, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Feb 2026
Verified

8/10 Good

Florence

Liked: Cleanliness, amenities, property conditions & facilities
very clean, quiet
Stayed 1 night in Feb 2026
Verified

8/10 Good

Devan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with another set of patrons but the staff took care of it promptly. They were great.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, variety of breakfast options.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice place to stay. Staff and facilities were greqt
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Aisha

Liked: Cleanliness, property conditions & facilities
Room was clean, staff was pleasant and the breakfast was good.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Ronald

Liked: Staff & service
easy to Rt95
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities
The staff is very helpful and accommodating. The hotel was quiet and conviently located. I would stay there again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Check in was fast, room was clean, breakfast was good
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Jacquelyn

Liked: Staff & service
Disliked: Property conditions & facilities
Toilet kept backing up, when turning shower on the faucet was coming out of the wall, linens were very stained. Common areas looked well kept and breakfast was good but the room itself needed updating and a deep clean.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
Room was clean. Bed was super comfy. Easy access to I95. Attached restaurant was so convenient.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities
The cleanest and the staff love it all
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean rooms & friendly staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, quick check in, clean and spacious room
Stayed 1 night in Dec 2025
Verified

8/10 Good

Kiantai

Liked: Cleanliness, staff & service, amenities
nice, comfortable place
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Pramit

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Great hotel. Clean, updated and nicely decorated. Really enjoyed my stay.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Byeol

Liked: Cleanliness, amenities, property conditions & facilities
clean and comfy room, good amenities, great customer service by staffs, convenient and quiet location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was just what I needed after two days of driving. Very comfy.
Stayed 2 nights in Dec 2025