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Holiday Inn Express Richmond I-64 Short Pump Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Restaurant
Property amenity
Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes
Room amenity
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$133
$114 nightly
$133 total
Total with taxes and fees
Apr 2 - Apr 3

Explore the area

View in a map
9933 Mayland Drive, Richmond, VA, 23233
  • Place, Virginia Hospital & Health
    ‪3 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪6 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications) | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(7 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(68 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(44 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Extra Floor Space)

8.6 out of 10
Excellent
(9 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

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Total with taxes and fees
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About the neighborhood

Richmond

Located in Richmond, Holiday Inn Express Richmond I-64 Short Pump Area by IHG is in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 7.8 mi (12.5 km) from Lewis Ginter Botanical Garden and 10.2 mi (16.4 km) from Carytown.

What's nearby

  • Virginia Hospital & Health - 3 min drive - 3.0 miles
  • Short Pump Town Center - 4 min drive - 3.1 miles
  • Bowlero West End - 5 min drive - 3.0 miles
  • Henrico Doctors' Hospital - 6 min drive - 4.5 miles
  • Elk's Lodge - 6 min drive - 4.5 miles

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 26 min drive

Restaurants

  • ‪Costco Food Court - ‬18 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Golden Corral - ‬10 min walk
  • ‪Panera Bread - ‬17 min walk
  • ‪Chicken Salad Chick - ‬13 min walk

About this property

Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers 112 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

Make yourself at home in one of the 112 guestrooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary self-serve breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Richmond? This hotel has 500 square feet (46 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary self-serve breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 500 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Handrails in stairways (33 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2001
  • Double-glazed windows
  • Renovated entire property - December 2021
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Guests under 16 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express I-64 Northwest
Holiday Inn Express I-64 Northwest Hotel
Holiday Inn Express I-64 Northwest Hotel Richmond
Holiday Inn Express I-64 Richmond Northwest
Holiday Inn Express Richmond Northwest
Holiday Inn Express Richmond Northwest I-64
Holiday Inn Express I-64 Richmond Northwest Hotel
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Hotel Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Richmond Holiday Inn Express Richmond I-64 Short Pump Area Hotel
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Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Holiday Inn Express Richmond I 64 Short Pump Area
Holiday Inn Express I 64 Richmond Northwest
Express Short Pump Area

Holiday Inn Express Richmond I-64 Short Pump Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 650 out of 1005 reviews
Rating 8 - Good. 219 out of 1005 reviews
Rating 6 - Okay. 67 out of 1005 reviews
Rating 4 - Poor. 31 out of 1005 reviews
Rating 2 - Terrible. 38 out of 1005 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Marianne

Convenient location for our trip there. Hotel was extremely clean. Our room was a nice size
Stayed 2 nights in Nov 2025

10/10 Excellent

franko

Stayed 1 night in Nov 2025

2/10 Terrible

Whitney

Stayed 2 nights in Nov 2025

8/10 Good

Ana

Traveled with family
Liked: Staff & service
The first room asignes to us was dirty and the microwave burned, we asked to be changed of room, next room blankets didn't smell clean…
Stayed 1 night in Nov 2025

10/10 Excellent

William, Manakin Sabot

Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was great but the new coffee machines are slow and there is often a line. Also there is no option for half and half coffee other than making a cup of each and mixing.
Stayed 1 night in Nov 2025

4/10 Poor

James

Liked: Cleanliness, amenities, property conditions & facilities
Over top of the bathroom ceiling was a very loud, vibrating machine. So loud that I couldn't sleep. Don't know if all rooms are like that, but room 413 is. DO NOT stay in that room!!!! 2 nights, $340 dollars!!! Overpriced and terrible!!!
Stayed 2 nights in Nov 2025

8/10 Good

Matthew

Stayed 1 night in Nov 2025

10/10 Excellent

Janice

Stayed 1 night in Nov 2025

10/10 Excellent

William

Stayed 1 night in Nov 2025

10/10 Excellent

franko

Stayed 1 night in Nov 2025

8/10 Good

Javaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Dawn

Stayed 1 night in Nov 2025

10/10 Excellent

james

Stayed 1 night in Nov 2025

10/10 Excellent

Jumaane

Stayed 1 night in Nov 2025

10/10 Excellent

Judith, Chesapeake

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, friendly and welcoming, very clean hotel, and breakfast was very nice. Top notch. We will be back!
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay
Stayed 1 night in Nov 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great breakfast and fitness room.
Stayed 2 nights in Nov 2025

6/10 Okay

Jason

Liked: Staff & service
Stayed 2 nights in Nov 2025

10/10 Excellent

Andy L

Stayed 1 night in Nov 2025

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2025

10/10 Excellent

Beth

Stayed 2 nights in Nov 2025

4/10 Poor

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I had to ask for clean towels because no one ever came in to clean. The third day someone at the front desk had made a note to have it cleaned but when I got back that night no one had been in. I don’t drink the coffee in the room - if I had I would have been out of luck after day 1. I don’t eat the free breakfast or ask for the sheets to be changed. I just would have liked some clean towels!!!! I’m wondering if your cleaning staff isn’t showing up because they’re afraid of an ICE raid. It’s really a shame. Definitely different from the other times I’ve stayed there.
Stayed 5 nights in Oct 2025

10/10 Excellent

Pat

All of the above
Stayed 1 night in Nov 2025

8/10 Good

Joseph

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The shower was the most memorable part of the stay. It was phenomenal! The water pressure was just right with generous flow, no stinging small streams. I didn't have much time at this location, just in and out but I do recall the breakfast was well done.
Stayed 2 nights in Oct 2025