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Hyatt House Richmond / Short Pump

Property class: 3

Choose dates to view prices

Photo gallery for Hyatt House Richmond / Short Pump

A modern hotel lobby with a dining area, sofas, and a kitchen in the background.
A gym with exercise equipment, a treadmill, and a person performing a yoga pose.
A long dining table set with white tablecloths, plates, glasses, and black napkins.
A couple sitting on a couch with a framed cityscape artwork above them, a lamp on a side table, and a bowl of popcorn.
A hotel room with a bed, a bedside lamp, a telephone, and a dress on the wall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $148
$127 nightly
$148 total
Total with taxes and fees
Sep 13 - Sep 14

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, University of Richmond
    ‪19 min drive‬
  • Place, Kings Dominion
    ‪31 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪41 min drive‬

Room options

View all photos for Accessible King Studio Bathtub

A neatly made bed with a dark headboard, two bedside lamps, and a wooden nightstand with a phone.

Accessible King Studio Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

A hotel room with a large bed, a nightstand, a lamp, a framed picture on the wall, and a view of the bathroom.

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

A hotel room with a bed, a nightstand with a lamp, a painting of a landscape, a bathroom with a shower, and a mirror.

Deluxe Suite, 1 Bedroom, Kitchen

8.2 out of 10
Very good
(28 reviews)
  • City view
  • 529 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

A compact kitchen with a refrigerator, microwave, coffee maker, and dishwasher.

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.0 out of 10
Wonderful
(92 reviews)
  • City view
  • 416 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a window.

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(24 reviews)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Executive Suite, Corner

A hotel room with a large bed, a flat-screen TV, a dresser, and two bedside lamps.

Executive Suite, Corner

  • City view
  • 680 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

A neatly made bed with a headboard, two bedside tables with lamps, and a large window with blinds.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 416 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for One-Bedroom King Room

A hotel room with a large bed, two bedside tables with lamps, a window with a view, and a dark-colored headboard.

One-Bedroom King Room

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Suite, 1 King Bed with Sofa bed, Corner (Fitness)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Suite, 1 King Bed with Sofa bed, Corner (Hollywood)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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  • Pool
  • Breakfast included
  • Pet friendly
  • Air conditioning
4.6 out of 5, Wonderful, 728 reviews
$149 nightly
The price is $173
Sep 7 - Sep 8
Total with taxes and fees
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About the neighborhood

Richmond

With a stay at Hyatt House Richmond / Short Pump in Richmond (Short Pump), you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.8 mi (20.6 km) from Virginia Commonwealth University and 14.3 mi (23 km) from Richmond Raceway.

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 miles
  • University of Richmond - 19 min drive - 10.0 miles
  • Virginia Commonwealth University - 24 min drive - 15.1 miles
  • Richmond Raceway - 24 min drive - 18.7 miles
  • Kings Dominion - 31 min drive - 25.1 miles

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Chick-fil-A - ‬15 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Casa Del Barco - ‬7 min walk

About this property

Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump offers 134 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 134 guestrooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Grab a bite from the grocery/convenience store serving guests of Hyatt House Richmond / Short Pump. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel has 1755 square feet (163 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
H Bar - This bar serves dinner and light fare. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 672 out of 1001 reviews
Rating 8 - Good. 176 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Wonderful staff. Location amazing.
Stayed 14 nights in May 2026
Verified review

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome like always , one of my favorite places
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The short pump location is excellent. Much to do there, and the hotel meets and exceeds expectations.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mark and Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, nice, clean facility. Breakfast buffet was good with lots of options. Within walking distance to several nice restaurants.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Kirt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is always very clean and comfortable, a nice place to stay that requires no thought, I always lol forward to a nice stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good customer service
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location Amenities onsite and nearby are anything and everything needed Service in the entire area was top notch
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great! Everyone was friendly! We enjoyed our breakfast as well!
Stayed 1 night in May 2026
Verified review

8/10 Good

Quatia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent was wonderful and very friendly , I did not notice his name though. I will definitely stay here again when im in town
Stayed 1 night in May 2026
Verified review

10/10 Excellent

philippa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and the breakfast was wonderful. Staff was very friendly and helpful. It is right next to lots of shopping and restaurants, which was also great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet suite. Room has a cool design to it. Desk is a bit small.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I consider it essential to enhance the variety of the breakfast offerings and to further expand the culinary options available throughout the day.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around experience
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room with view, nice renovated gym, good breakfast spread! Plenty to do around mall area!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I stayed at the Hyatt House for a volleyball tournament. The location was perfect- several eateries, a upscale shopping center and grocery stories right next door. The free buffet breakfast was full or options and yummy. The only complaint was one elevator was down which was a bummer.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Shamiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, staff...welcoming and an "warm" atmosphere. Greeted by Steve at the front desk who was attentive and gave great details at check on. Leaving no room for questions. A lovely place to stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was that breakfast did not start til almost 7 am and I wanted to put something in my stomach before I had to head out. Otherwise the stay was WONDERFUL
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service
Staff was really nice and very welcoming. And the room was amazing and very clean.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Robert Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and the area is very convenient for shopping and dining.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Charles J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly rooms were clean and breakfast was delicious. I will definitely stay here again.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, stay and suite was wonderful.
Stayed 1 night in Oct 2025