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Hyatt House Richmond / Short Pump

3.0 star property

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Photo gallery for Hyatt House Richmond / Short Pump

Bar (on property)
Executive Suite, 1 King Bed, Bathtub, Corner | Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$157
$135 nightly
$157 total
Total with taxes and fees
Feb 5 - Feb 6

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, University of Richmond
    ‪12 min drive‬
  • Place, Greater Richmond Convention Center
    ‪17 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(23 reviews)
  • City view
  • 529 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(76 reviews)
  • City view
  • 416 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)
  • City view
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 680 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)
  • City view
  • 680 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 416 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Terrace/patio
Home2 Suites by Hilton Richmond Short Pump
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, 617 reviews
$155 nightly
The price is $181
Jan 31 - Feb 1
Total with taxes and fees
Home2 Suites by Hilton Richmond Short Pump

About the neighborhood

Richmond

With a stay at Hyatt House Richmond / Short Pump in Richmond (Short Pump), you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.8 mi (20.6 km) from Virginia Commonwealth University and 13.5 mi (21.7 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 miles
  • University of Richmond - 12 min drive - 9.1 miles
  • Virginia Commonwealth University - 15 min drive - 14.7 miles
  • Greater Richmond Convention Center - 17 min drive - 15.9 miles
  • Kings Dominion - 24 min drive - 27.8 miles

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Burger King - ‬11 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel connected to a shopping center in Richmond with free parking
Hyatt House Richmond / Short Pump offers 134 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 134 guestrooms featuring microwaves and MP3 docking stations. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Grab a bite from the grocery/convenience store serving guests of Hyatt House Richmond / Short Pump. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel has 1755 square feet (163 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
H Bar - This bar serves dinner and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 27 2026 to April 30 2026 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1000 reviews
Rating 8 - Good. 196 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

jessica, Lynchburg

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean,
Stayed 3 nights in Oct 2025

10/10 Excellent

Rhonda

Stayed 1 night in Oct 2025

10/10 Excellent

elise

Stayed 1 night in Oct 2025

10/10 Excellent

Robert Russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and the area is very convenient for shopping and dining.
Stayed 2 nights in Sep 2025

10/10 Excellent

Montserrat

Stayed 2 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room were comfortable and quiet. Very satisfied with the cleanliness of the room. Bed and pillows were very comfortable; slept well.
Stayed 1 night in Oct 2025

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room! Easy check in and very comfortable. So happy to be so close to the short pump shopping center. My card was put to good use!
Stayed 3 nights in Oct 2025

10/10 Excellent

DEBRA, Harrisonburg

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, stay and suite was wonderful.
Stayed 1 night in Oct 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very acceptable and accommodating. Very Pleased
Stayed 2 nights in Oct 2025

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at the Hyatt. Rooms are spacious and the amenities are great. And especially like the location.
Stayed 2 nights in Oct 2025

4/10 Poor

CHRISTINA

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Charles J, Lithia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly rooms were clean and breakfast was delicious. I will definitely stay here again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marcia S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, spacious, clean
Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with great dining options, outdoor mall, and always available parking near the entrance.
Stayed 2 nights in Oct 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean and quiet.
Stayed 3 nights in Oct 2025

6/10 Okay

Mendy

Stayed 2 nights in Oct 2025

6/10 Okay

Ingrid, Edina

Stayed 2 nights in Sep 2025

6/10 Okay

gerald

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Location is the reason to stay. Hotel elevators are extremely slow. Furniture in room is not the most comfortable and room shows age. The hallway carpets need to be changed on the 6 floor
Stayed 3 nights in Oct 2025

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the carpet..it was very clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Reina

Stayed 4 nights in Sep 2025

2/10 Terrible

Craig

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025