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Hyatt House Richmond / Short Pump

Property class: 3

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Photo gallery for Hyatt House Richmond / Short Pump

Bar (on property)
Executive Suite, 1 King Bed, Bathtub, Corner | Premium bedding, in-room safe, desk, laptop workspace
Lobby
Exterior
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$177
$152 nightly
$177 total
Total with taxes and fees
May 3 - May 4

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, Virginia Commonwealth University
    ‪15 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 529 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(76 reviews)
  • City view
  • 416 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(19 reviews)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 680 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 416 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Terrace/patio
Home2 Suites by Hilton Richmond Short Pump
Short Pump
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, 646 reviews
$165 nightly
The price is $191
Apr 17 - Apr 18
Total with taxes and fees
Home2 Suites by Hilton Richmond Short Pump

About the neighborhood

Richmond

With a stay at Hyatt House Richmond / Short Pump in Richmond (Short Pump), you'll be within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12.8 mi (20.6 km) from Virginia Commonwealth University and 13.5 mi (21.7 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 miles
  • University of Richmond - 12 min drive - 9.1 miles
  • Virginia Commonwealth University - 15 min drive - 14.7 miles
  • Greater Richmond Convention Center - 17 min drive - 15.9 miles
  • Kings Dominion - 24 min drive - 27.8 miles

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬6 min walk

About this property

Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump offers 134 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 134 guestrooms featuring microwaves and MP3 docking stations. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Grab a bite from the grocery/convenience store serving guests of Hyatt House Richmond / Short Pump. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel has 1755 square feet (163 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
H Bar - This bar serves dinner and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 27 2026 to April 30 2026 (dates subject to change):
  • Fitness facilities
The property will be renovating from February 4 2026 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 649 out of 1000 reviews
Rating 8 - Good. 197 out of 1000 reviews
Rating 6 - Okay. 74 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Mehmet, Richmond

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Jazmyn

Stayed 2 nights in Jan 2026

10/10 Excellent

Fazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Lisa

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our go to place in Henrico! It's like a home away from home. Big shout out to Shari the bartender! She's the BEST!!!
Stayed 2 nights in Dec 2025

2/10 Terrible

Vada

Business traveler
Disliked: Cleanliness
Bed was uncomfortable. One elevator working. Breakfast was terrible. Food was old, what little there was, and much of it empty. Construction dust all over.
Stayed 1 night in Jan 2026

10/10 Excellent

Grant

Stayed 1 night in Dec 2025

2/10 Terrible

Zema

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not clean. The elevator was especially concerning—it appeared dirty and had not been cleaned or disinfected for at least seven days, making it feel like a breeding ground for germs. When concerns were raised, most employees took them personally and became defensive instead of addressing the issues. The most serious incident occurred one night when other guests entered our room while we were getting dressed. They somehow had a working key to our room. We never received a phone call or any explanation from management. Instead, a bartender came to our door with a new set of keys, saying the front desk sent them. This situation was alarming and completely unacceptable. Eggs were overcooked, you can slice it with knife. The coffee was extremely poor quality—basically warm, colored water where you could see the bottom of the cup. The general manager never contacted us to address any of these issues. The only person who genuinely showed care and professionalism was Connor at the front desk. Overall, this stay was disappointing and raised serious concerns about cleanliness, safety, and management response.
Stayed 7 nights in Dec 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is under construction. The staff was efficient and responsive. I had 3 rooms the rooms were clean.
Stayed 1 night in Dec 2025

8/10 Good

Lisa

Stayed 1 night in Dec 2025

4/10 Poor

Teri

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in that afternoon we were told that the water would be cut off at 10 the next morning. Tried showering that night but there was no hot water. Wouldn’t recommend. Won’t return.
Stayed 1 night in Dec 2025

8/10 Good

Christopher

Stayed 1 night in Dec 2025

8/10 Good

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room was nice, very spacious, and clean. I would say they should make sure 3rd parties notify you that they’re undergoing renovations.
Stayed 1 night in Dec 2025

10/10 Excellent

Katy

Stayed 2 nights in Nov 2025

10/10 Excellent

Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Christy

Stayed 1 night in Dec 2025

10/10 Excellent

Stacy

Stayed 3 nights in Nov 2025

10/10 Excellent

Lynden

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Convenient
Stayed 3 nights in Dec 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Room was clean and the staff was always very friendly. I had forgotten to bring my makeup remover and was quite surprised that they had a little complimentary makeup remover wipe among the little soap and lotion that they provide. I was pleasantly surprised, and it helped me until I buy some the next day.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ashutosh

Stayed 1 night in Dec 2025

4/10 Poor

Annette, Kitty Hawk

Stayed 1 night in Dec 2025

8/10 Good

Melody

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location was nice. The kitchenette area is cute and very convenient.
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

8/10 Good

James

Stayed 1 night in Dec 2025

4/10 Poor

Keith

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room was clean and spacious. Breakfast was fine. Staff was hit-or-miss. Would have been nice to have running water the entire time. In lieu of that, the hotel could have offered free bottled water. Instead, they had $6 bottles. The noise from renovations was not ideal. The last two days there was only one elevator. If we’d known about the ongoing renovation, we’d have chosen a different location. We also would have preferred to be given a schedule of water shutoff times/days at check-in. Once renovations are complete, most of these issues should be resolved, so next year might be a better time to stay.
Stayed 4 nights in Dec 2025