Staff were helpful in communication pre-visit. However, the limited staffed hours of 9am-4pm (Mon to Fri only) at the Hostel did not work for me as there was no opportunity to discuss issues given that tours required an early start and late arrival back to the hostel, and my arrival to Reykjavik and departure from Reykjavik fell outside staffed hours. The major disappointments were that I was allocated a mixed dorm when I had booked a female dorm, and the mattress was the most uncomfortable I have ever encountered. The metal springs were prominent by just running a hand across the surface. And, I had booked the Bus Hostel based on the understanding that tours/airport transfers departed from this terminal, only to discover that they had shifted to another location.