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Eldorado Reno – A Caesars Rewards Destination

4.0 star property

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Photo gallery for Eldorado Reno – A Caesars Rewards Destination

Front of property
7 restaurants, breakfast, lunch, dinner served; Italian cuisine
7 restaurants, breakfast, lunch, dinner served; Italian cuisine
Interior
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
$89
$76 nightly
$89 total
Total with taxes and fees
Jan 19 - Jan 20

Explore the area

View in a map
345 N Virginia St, Reno, NV, 89501
  • Place, Riverwalk District
    ‪2 min walk‬
  • Place, Reno Events Center
    ‪2 min walk‬
  • Place, National Bowling Stadium
    ‪2 min walk‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪6 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(128 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(143 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(108 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(47 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(29 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for PETITE ROOM 1 QUEEN NON-SMOKING

PETITE ROOM 1 QUEEN NON-SMOKING | In-room safe, blackout drapes, iron/ironing board, free WiFi

PETITE ROOM 1 QUEEN NON-SMOKING

8.2 out of 10
Very good
(61 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Smoking

8.0 out of 10
Very good
(32 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 2 Queen Beds, Non Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(44 reviews)
  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Room, 1 King Bed, Smoking

7.8 out of 10
Good
(26 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Petite Suite King Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Petite Suite King Non-Smoking

8.2 out of 10
Very good
(47 reviews)
  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite King Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Suite King Non-Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 780 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Spa Suite King Non-Smoking

Corner Spa Suite King Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Corner Spa Suite King Non-Smoking

  • 750 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Player Spa Large Suite King Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Player Spa Large Suite King Smoking

  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Player Spa Suite King Non-Smoking

Player Spa Suite King Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Player Spa Suite King Non-Smoking

  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite King Non-Smoking

Studio Suite King Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Studio Suite King Non-Smoking

8.0 out of 10
Very good
(3 reviews)
  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twenty One Suite King Non-Smoking

Twenty One Suite King Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Twenty One Suite King Non-Smoking

  • 720 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain View Room King Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Mountain View Room King Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain View Room 2 Queen Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Mountain View Room 2 Queen Non-Smoking

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool View Room 2 Queens Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Pool View Room 2 Queens Non-Smoking

  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Room, 2 Queen Beds, Non Smoking, Pool View

8.0 out of 10
Very good
(1 review)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Type Assigned on Arrival

Room Type Assigned on Arrival | In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Type Assigned on Arrival

7.6 out of 10
Good
(23 reviews)
  • 225 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Small Skyline Player Spa Suite-Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Small Skyline Player Spa Suite-Non-Smoking

  • Sleeps 2

View all photos for Spa Corner Spa Suite-Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Spa Corner Spa Suite-Non-Smoking

  • Sleeps 2

View all photos for Luxury Two Queens Room - Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Two Queens Room - Non-Smoking

  • Sleeps 4

View all photos for Luxury King Room - Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury King Room - Non-Smoking

  • Sleeps 2

View all photos for Deluxe Two Queens Room - Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Two Queens Room - Non-Smoking

  • Sleeps 4

View all photos for Deluxe King Room - Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe King Room - Non-Smoking

  • Sleeps 2

View all photos for Deluxe Two Queens Room - Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Two Queens Room - Smoking

  • Sleeps 4

View all photos for Petite Room 1 Queen Non-smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Petite Room 1 Queen Non-smoking

  • Sleeps 2

View all photos for Luxury Room 1 King Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Room 1 King Smoking

  • Sleeps 2

View all photos for Premium Room 1 King Non-smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Room 1 King Non-smoking

  • Sleeps 2

View all photos for Premium Room 2 Queens Non-smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Premium Room 2 Queens Non-smoking

  • Sleeps 4

View all photos for Petite Suite King Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Petite Suite King Non-Smoking

  • Sleeps 2

View all photos for Premium Suite King Non-Smoking

Lobby

Premium Suite King Non-Smoking

  • Sleeps 2

View all photos for Player Spa Suite King Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Player Spa Suite King Non-Smoking

  • Sleeps 2

View all photos for Player Spa Large Suite King Smoking

Coffee and/or coffee maker

Player Spa Large Suite King Smoking

  • Sleeps 2

View all photos for Studio Suite King Non-Smoking

Lobby

Studio Suite King Non-Smoking

  • Sleeps 2

View all photos for Mountain View Room 2 Queen Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Mountain View Room 2 Queen Non-Smoking

  • Sleeps 4

View all photos for Mountain View Room King Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Mountain View Room King Non-Smoking

  • Sleeps 2

View all photos for Pool View Room 2 Queens Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Pool View Room 2 Queens Non-Smoking

  • Sleeps 4

View all photos for Luxury Pool View Room 2 Queens Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Pool View Room 2 Queens Non-Smoking

  • Sleeps 4

View all photos for Room Type Assigned On Arrival

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Type Assigned On Arrival

  • Sleeps 2

Twenty One Suite King Non-Smoking

  • Sleeps 2

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About the neighborhood

Reno

Eldorado Reno – A Caesars Rewards Destination is centrally located in Reno, a 3-minute walk from National Bowling Stadium and 10 minutes by foot from National Automobile Museum. .This casino hotel is 0.6 mi (0.9 km) from Nevada Museum of Art and 0.8 mi (1.3 km) from University of Nevada-Reno.

What's nearby

  • Riverwalk District - 2 min walk - 0.1 miles
  • Reno Events Center - 2 min walk - 0.1 miles
  • Reno Arch - 2 min walk - 0.1 miles
  • National Bowling Stadium - 2 min walk - 0.1 miles
  • National Automobile Museum - 6 min walk - 0.4 miles

Getting around

  • Reno Station - 3 min walk
  • Reno Tahoe Intl. Airport (RNO) - 12 min drive

Restaurants

  • ‪Cafe Whitney - ‬1 min walk
  • ‪Silver Baron Lounge - ‬3 min walk
  • ‪Cafe Central - ‬4 min walk
  • ‪La Strada - ‬2 min walk
  • ‪The Brew Brothers - ‬2 min walk

About this property

Eldorado Reno – A Caesars Rewards Destination

Hotel with 7 restaurants, steps from National Bowling Stadium
Eldorado Reno – A Caesars Rewards Destination offers 815 air-conditioned accommodations with safes and coffee/tea makers. This Reno hotel provides complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.
Make yourself at home in one of the 815 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer a nightclub or a fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and tour/ticket assistance.
Grab a bite at Roxy, one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at one of the 9 bars/lounges.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Reno? This hotel has 12000 square feet (1115 square meters) of space consisting of conference space and 9 meeting rooms.
Roxy - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.
La Strada - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Brew Brothers - This brewpub specializes in American cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Ichiban - This steakhouse specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Millies - This café specializes in American cuisine and serves breakfast, brunch, and lunch. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 15 per stay; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • 2 coffee shops/cafes
  • 7 restaurants
  • 9 bars/lounges

Restaurants on site

  • Brew Brothers
  • Ichiban
  • La Strada
  • Millies
  • Roxy

Things to do

  • 1,000 slot machines
  • 36 gaming tables
  • Casino (81,000 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Nightclub
  • Seasonal outdoor pool
  • Shopping
  • Sportsbook

Family friendly

  • Fenced pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 26 floors
  • 4 buildings
  • Banquet hall
  • Built in 1973
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 14 to May 12:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 22.7 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 41.93 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Airport shuttle
  • Fitness center access
  • In-room coffee
  • Phone calls
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: USD 15.00 per stay (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 22.7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April 01 to October 14
Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Eldorado Casino Reno
Eldorado Hotel Casino Reno
Eldorado Resort Casino Reno
Eldorado Hotel Reno
Eldorado Resort Reno
Eldorado Casino At The Row
Eldorado Resort Casino at THE ROW Reno
Eldorado Resort Casino at THE ROW Hotel
Eldorado Resort Casino at THE ROW Hotel Reno

Eldorado Reno – A Caesars Rewards Destination Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1396 out of 3106 reviews
Rating 8 - Good. 765 out of 3106 reviews
Rating 6 - Okay. 459 out of 3106 reviews
Rating 4 - Poor. 256 out of 3106 reviews
Rating 2 - Terrible. 230 out of 3106 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. Staff are all awesome
Stayed 1 night in Oct 2025

10/10 Excellent

Frank

Stayed 2 nights in Sep 2025

10/10 Excellent

Eugenio Pedroza

Stayed 1 night in Oct 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service
We had a blip night one. The thermostat didn't respond to changes. We called service and they immediately came to help. The fix needed excessive time, so they moved us to an upgraded room and removed our resort fees. We felt they went above and beyond in their efforts to make the stay a great one. Thank you, El Dorado.
Stayed 3 nights in Oct 2025

6/10 Okay

Ron

Stayed 1 night in Oct 2025

8/10 Good

Ryan

Stayed 1 night in Oct 2025

8/10 Good

TRAVIS

Stayed 2 nights in Oct 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

6/10 Okay

Jauron

Business traveler
Stayed 1 night in Oct 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, room comfort
Valet parking was easy but getting our luggage was a bit challenging, they forgot to put it on the conveyor belt to the bellhop room but it was found after a scare with my medication. Rooms comfy and clean, slots were not bad at all. Highly recommended—Brenda
Stayed 1 night in Oct 2025

2/10 Terrible

rosario

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
we could not check in till 3 p.m. not even five minutes earlier. the room was dirty, carpet in the elevator was filthy.
Stayed 1 night in Oct 2025

10/10 Excellent

Gary, gonzales

Traveled with group, Business traveler
Liked: Amenities
JT was great at the front desk. Wow very helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room nice stay.
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud hallway noise. People loud talking yelling in hall for extended time.
Stayed 1 night in Oct 2025

8/10 Good

Kevin

Liked: Staff & service, amenities, property conditions & facilities
Absolutely no issues with the facility, the staff, or food options. Reno is unfortunately not even a Shadow of the Reno if the 1980's. Miss the slot tournaments, buffets, just "Old Reno". The El Dorado, Silver Legacy and Circus Circus were a nice "Reflection", they were just as nice, enjoyable as they always have been. (However I stayed Exclusively at Fitzgerald's for their Player Perks.) Don't change, "The Row" has that old Reno feel.
Stayed 3 nights in Oct 2025

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 1 night in Oct 2025

8/10 Good

Henry

Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities
The staff was wonderful. Rooms nice and clean.
Stayed 2 nights in Aug 2025

6/10 Okay

himel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

4/10 Poor

Carlo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reserved two Luxury King Bed non-smoking rooms. Called the hotel and requested the rooms be located near each other and a high floor. Also asked to have a view towards downtown. Upon arriving the hotel and while waiting in line I overheard the receptionist mention the to folks ahead of us that she gave them a free upgrade. I asked the couples what type of room they booked and she said a luxury king bed non smoking. When it was our time to check in I repeated the requests I made on the phone to the receptionist and asked if we could also have an upgrade. She said no problem. We were assigned our rooms and I asked about an upgrade and she she couldn't offer it to us. Our rooms were located next to each other. We were on the 6th floor (actual floor was 3 levels above the mezzanine) View was towards north Reno and the top of the roof of the casino. almost level with the roof. My travel friend told me not to make a fuss so we kept the assigned rooms. We wanted to eat at La Strada restaurant but it was closed. In the morning we found the Coffee shop restaurant was also closed, only open on Friday, Saturday and Sunday. Certainly not the El Dorado of the past.
Stayed 1 night in Oct 2025

8/10 Good

Luis, Union City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Dorado always kept their hotel rooms clean. Parking was free and convenient. Front desk (Dennis) was helpful but needs to be attentive instead of being on their phone. He kept checking his phone (texting) while helping us. just provide customer service
Stayed 2 nights in Oct 2025

6/10 Okay

Cesar

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I thought was more fancy but it's not
Stayed 2 nights in Oct 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2025