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Excelsior Palace Portofino Coast

5.0 star property

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Photo gallery for Excelsior Palace Portofino Coast

Seasonal outdoor pool, pool umbrellas, sun loungers
Creator video - submitted by Ovizu Travel Agency
Sauna, hot tub, Turkish bath, body treatments, facials
Sauna, hot tub, Turkish bath, body treatments, facials
Private beach, black sand, sun loungers, beach umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar

Explore the area

View in a map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Place, Marina di Rapallo
    ‪3 min walk‬
  • Place, San Michele di Pagana Beach
    ‪6 min walk‬
  • Place, Rapallo Castle
    ‪14 min walk‬
  • Airport, Genoa (GOA-Cristoforo Colombo)
    ‪36 min drive‬

Room options

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

9.4 out of 10
Exceptional
(25 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

9.0 out of 10
Wonderful
(17 reviews)
  • 237 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View | Down comforters, minibar, in-room safe, individually furnished

Exclusive Double Room, Sea View

9.6 out of 10
Exceptional
(27 reviews)
  • 301 sq ft
  • Bay view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, Balcony, Sea View

Classic Suite, Balcony, Sea View | Room amenity

Classic Suite, Balcony, Sea View

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Double Room

Down comforters, minibar, in-room safe, individually furnished

Exclusive Double Room

  • Sleeps 2

View all photos for Classic Queen

Down comforters, minibar, in-room safe, individually furnished

Classic Queen

10.0 out of 10
Exceptional
(13 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen

Down comforters, minibar, in-room safe, individually furnished

Superior Queen

9.6 out of 10
Exceptional
(5 reviews)
  • 237 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

  • Sleeps 3

View all photos for Classic Suite

Down comforters, minibar, in-room safe, individually furnished

Classic Suite

  • Sleeps 3

View all photos for Junior Suite

Dining | 2 restaurants, breakfast served

Junior Suite

  • Sleeps 3

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 538 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2

Classic Queen Room

  • Sleeps 2

View all photos for Deluxe Suite

Living area

Deluxe Suite

  • Sleeps 2

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About the neighborhood

Rapallo

With a stay at Excelsior Palace Portofino Coast in Rapallo, you'll be next to a golf course, just a 3-minute walk from Marina di Rapallo and 7 minutes by foot from San Michele di Pagana Beach. .This beach hotel is 0.5 mi (0.8 km) from Spiaggia pubblica Travello and 0.5 mi (0.9 km) from Lungomare Vittorio Veneto.

What's nearby

  • Marina di Rapallo - 3 min walk - 0.2 miles
  • San Michele di Pagana Beach - 6 min walk - 0.4 miles
  • Spiaggia pubblica Travello - 10 min walk - 0.5 miles
  • Basilica of Sts. Gervasius and Protasius - 11 min walk - 0.6 miles
  • Rapallo Castle - 14 min walk - 0.8 miles

Getting around

  • Rapallo Station - 15 min walk
  • Cristoforo Colombo Airport (GOA) - 33 min drive

Restaurants

  • ‪Ristorante Pizzeria Nettuno - ‬11 min walk
  • ‪Bar Enoteca Il Castello - ‬15 min walk
  • ‪Hotel Miramare - ‬13 min walk
  • ‪Gran Caffè Rapallo - ‬12 min walk
  • ‪Bella Napoli - ‬9 min walk

About this property

Excelsior Palace Portofino Coast

Luxury hotel on the beach, with seasonal outdoor pool
Excelsior Palace Portofino Coast offers 130 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. This Rapallo hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
Recreational amenities at the hotel include a private beach, a fitness center, and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, EDEN SPA – Fitness & Wellness. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 130 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and a turndown service.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Lord Byron, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Rapallo? This hotel has 6458 square feet (600 square meters) of space consisting of a conference center and 9 meeting rooms.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Lord Byron - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Uncovered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Lord Byron
  • Sporting Bar
  • Yachting Bar

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Seasonal outdoor pool
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Lifeguards on site
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Conference center (6,458 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Lifeguards
  • Renovated entire property - January 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number IT010046A17PKKRS3I

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 757 out of 1000 reviews
Rating 8 - Good. 174 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aviv

Stayed 2 nights in Aug 2025

2/10 Terrible

jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was extremely underwhelming. I travel 9 months out of the year so I am a pretty good reviewer. Hotel was extremely old and smelled of it. Staff was not friendly (minus 2 very good staff members) but overall experience is as not good
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this hotel are beautiful and our corner room was amazing. The staff and food options were also great
Stayed 2 nights in Sep 2025

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location & property. Very limited hours for spa area, pool, and restaurants.
Stayed 3 nights in Aug 2025

6/10 Okay

Yasser

Traveled with family
Liked: Staff & service
Noise as the bar is close to the bedrooms. Very hard to get to the city from and to the hotel as we have to walk up and down a lot. No shuttle service for the hotel gate to the reception. Breakfast bar is poor for a 5 hotel start and to the cost. Cheap Nescafé in the room not even a proper coffee maker. Lights in the balcony turn off at 2:30am which is too late. No proper noise policy for guests to respect.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Stayed 6 nights in Aug 2025

10/10 Excellent

jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was amazing …water access, gym , easy access to cinque Terra…. great reastaurants and no crowds in rapallo …. and play tennis no english needed ! the breakfast was the big disappointment! we stayed at all 5 stars in Rome, Florence, Asissi and rapallo… all had amazing breakfast except this hotel ….its older , but no excuse to be the best … you must look what other hotels serve …. canned fruit is not acceptable
Stayed 2 nights in Aug 2025

10/10 Excellent

Fabio

Stayed 4 nights in Jul 2025

10/10 Excellent

adele

Stayed 2 nights in Jul 2025

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful high end hotel. Great breakfast, live music at bar, very comfortable bed and room. Beach club included and infinity pools looking over water and city! Great experience. Only issue is you need a taxi as 2/3 mile from train station. 16 euros. Would be nice if they had complimentary shuttle. Besides that we will return for sure!
Stayed 1 night in Aug 2025

10/10 Excellent

alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,great property,amazing views and very convenient location
Stayed 2 nights in Jul 2025

8/10 Good

Robert, Reston

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
pools and hot tub are cold. insulted being forced to wear hair net and others were not
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the traditional Italian Riviera style. Staff could not have been more helpful. Food and service were excellent. Only criticism was the lack of a shuttle service to the centre of town which, given the position of the hotel on top of a hill, the high cost of local taxis and the high temperatures, made it difficult for older customers or those with mobility difficulties.
Stayed 10 nights in Jul 2025

8/10 Good

Robert J, new york

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
seen better days. beach club was good. property itself needs an update.
Stayed 2 nights in Jun 2025

10/10 Excellent

Walter

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2025

8/10 Good

Eran, Mevasseret Zion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location beautiful hotel
Stayed 7 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Very Disappointed!

Hotel was in a great location, but upon entering our junior suite room for a "5" star hotel we were extremely disappointed! The room had a horrible perfume smell, was very dated, and felt more like a 2 star hotel. Maybe it was a 5 star hotel 50 years ago, but i wouldnt consider it one now. After reaching out to management about the smell, they looked at us like we were crazy and said there is nothing sprayed in the room. The hotel sent up housekeeping to check the room, and they confirmend that they indeed do spray a perfume in the room daily!!! For the amount we spent on this 5 star hotel room we much rather have stayed somewhere else for cheaper. Save your money and stay somewhere else! Id rate this hotel a 3 star Max!
Stayed 3 nights in Jun 2025

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great service
Stayed 3 nights in Jun 2025

10/10 Excellent

megan

Liked: Cleanliness, property conditions & facilities
Great spa and pool
Stayed 2 nights in Jun 2025

10/10 Excellent

yelena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful classic stay. Nothing modern. The beach was fantastic. Very nice staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
One of the best hotels we have had the pleasure of staying in for some time! Classic charm great service and amazing location with all the facilities you could possibly need
Stayed 4 nights in Jun 2025

10/10 Excellent

Melanie

Stayed 2 nights in Jun 2025

10/10 Excellent

Everett J Giliam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
amazing location and i would definitely recommend. Great history on the property. Ask about the Cadillac in front...great story. Front desk people are amazing as well ' all
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming step back in time has beautiful views property wide! An easy walk into city center you can find shops, restaurants and photo ops down lovely cobbled streets. Don’t miss the cable car up to Montanerra- beautiful!
Stayed 2 nights in May 2025