Not As Advertised – A Disappointing Stay
Our experience at the Rocky Mountain Spring Lodge did not align with the ratings or descriptions we found online. The property is significantly older and more run-down than photos or reviews on sites like Expedia had led us to believe.
Unfortunately, the cleanliness of our room left a lot to be desired. We found bugs on one of the beds and in the bathroom, a towel had visible makeup stains, and there was leftover food in the freeze, raising serious concerns about the overall hygiene of the space. The beds were uncomfortable, and the pillows were poor quality. Basic amenities were lacking as well; there were no proper cups for coffee or other beverage; only small paper water cups. There were not standard toiletries either.
Outside the room, the property also seemed neglected. A recycling bin near the entrance appeared to double as a general dumping area, and at one point it was either tipped over or rummaged through, leaving trash scattered all over the walkway.
The advertised on-site dining. The website and third-party listings mentioned a lounge and restaurant serving breakfast, lunch, and dinner. In reality, the only option available was a Hot Pot restaurant open from 5–9 PM. This should be clearly stated on all booking platforms, as we were expecting a standard restaurant with more familiar offerings.
Overall, we felt misled by the online representation of the property. For the price we paid, the experience was disappointing.