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Hotel & Spa La Mansión del Burro Azul

3.5 star property

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Photo gallery for Hotel & Spa La Mansión del Burro Azul

Sundeck
Classic Room, 2 Double Beds | Living area | 40-inch flat-screen TV with cable channels, TV, DVD player
Standard Room, 1 King Bed | Courtyard view
Children's activities
Standard Room, 1 King Bed | Room amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Business services
  • Laundry
  • Room service
  • Housekeeping
The current price is $53
$44 nightly
$53 total
Total with taxes and fees
Jun 5 - Jun 6

Explore the area

View in a map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Place, Alameda Hidalgo Park
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪10 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Lobby

Classic Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 64 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 Double Bed

  • Sleeps 2
  • Free WiFi

View all photos for Family Room

Family Room | Egyptian cotton sheets, premium bedding, down comforters

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Large Twin Bed and 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 86 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 Queen Bed

  • 86 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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4.3 out of 5, Excellent, 933 reviews
$51 nightly
The price is $61
Jun 8 - Jun 9
Total with taxes and fees
Hotel Hidalgo

About the neighborhood

Querétaro

Centrally located in Querétaro, Hotel & Spa La Mansión del Burro Azul is within a 15-minute walk of Theater of the Republic and Neptune Fountain. .This family-friendly hotel is 1 mi (1.5 km) from Santa Rosa de Viterbo Temple and 1.7 mi (2.7 km) from Franciscan Missions.

What's nearby

  • Plaza de Armas - 5 min walk - 0.3 miles
  • Zenea Garden - 7 min walk - 0.4 miles
  • Alameda Hidalgo Park - 7 min walk - 0.4 miles
  • Aqueduct of Santiago de Querétaro - 10 min walk - 0.6 miles
  • Theater of the Republic - 10 min walk - 0.6 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 38 min drive

Restaurants

  • ‪Casa Sakura - ‬3 min walk
  • ‪Trattoria La Nonna - ‬4 min walk
  • ‪Bar La Asamblea Deportiva - ‬3 min walk
  • ‪Cafeteria La Palma - ‬4 min walk
  • ‪Santa Cecina - ‬2 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Hotel & Spa La Mansión del Burro Azul offers 17 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with cable channels.

Bathrooms include rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 17 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access and concierge services. Guests can get around on the shuttle (surcharge), which operates within 33.00 kilometers.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours).
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 33 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Late-night room service
  • Oven
  • Stovetop

More

  • Access via exterior corridors
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Hotel & Spa La Mansión del Burro Azul Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 219 out of 450 reviews
Rating 8 - Good. 125 out of 450 reviews
Rating 6 - Okay. 72 out of 450 reviews
Rating 4 - Poor. 20 out of 450 reviews
Rating 2 - Terrible. 14 out of 450 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Martha

The place is absolutely beautiful and original.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel was clean and the beds were very comfy.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station
Verified

6/10 Okay

Carlos

Disliked: Staff & service, amenities
Location
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They need to update the pictures, we were expecting a spa restaurant, and more, the pictures don't match the actual hotel.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

leticia

Liked: Cleanliness, staff & service
Very nice property but it need some up keeping
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Es muy elevado el costo para no tener estacionamiento la verdad no me gustó mucho la atención cuando pedí información para la factura me dijeron que buscara en la página web no hubo mucha ayuda
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Abdiel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El spa estuvo muy bien. Nos gustó mucho. Lo que sí el colchón estaba muy duro y amanecimos adoloridos. Ya necesitan cambiarlos
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Monica Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joanna Carolina

Liked: Cleanliness, property conditions & facilities
Todo muy bien. Centrico y limpio
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Angélica

Liked: Cleanliness, staff & service, property conditions & facilities
Muchas gracias, por ayudarme con mis papas de la 3ra edad, fueron muy amables y pacientes con ellos. Mil veces lo recomiendo. Gracias!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Habitación limpia
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal antes, durante y después siempre es cálida y amable, se siente en casa estar en la mansión
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

LORENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedaje Ideal para descansar, muy cerca del centro, servicio de 10
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo. Buena estancia
Stayed 2 nights in May 2025
Verified

8/10 Good

Dariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente, un poco deteriorado en comparación con las fotos.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Christian mayela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comodidad y ame el servicio de spa
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Dog

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bonita y el personal es muy amable
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran atencion, delicioso desayuno y bonitas vistas
Stayed 1 night in Dec 2024
Verified

8/10 Good

Verónica Raquel

Liked: Cleanliness, staff & service

Agradable

El hotel es céntrico y nos permitió acceder a diferentes zonas turísticas, la atención del personal fue muy amigable y atenta.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy tranquilo y la atención es relativamente eficiente, una excelente ubicación para pasear en el centro de Querétaro.
Stayed 2 nights in Dec 2024