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Holiday Inn Queretaro Zona Krystal by IHG

Property class: 3.5

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Photo gallery for Holiday Inn Queretaro Zona Krystal by IHG

A spacious lobby with a high ceiling, a large window, and a modern chandelier.
A hotel room with a large window, a bed, a TV, a desk, and a chair.
A rooftop pool area with sun loungers and a pool.
A gym with cardio machines, free weights, and a bench.
A buffet with various food items and a self-service bakery.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $138
$115 nightly
$138 total
Total with taxes and fees
Nov 3 - Nov 4

Explore the area

View in a map
Km 11 Carretera Queretaro, San Luis Posti, Querétaro, QUE, 76100
  • Place, Antea Lifestyle Center
    ‪12 min walk‬
  • Place, Uptown Center
    ‪1 min drive‬
  • Place, Urban Center Shopping Mall
    ‪10 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪53 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Atrium View)

A hotel room with two beds, a desk, a mirror, and a television.

Standard Room, 2 Double Beds (Atrium View)

9.0 out of 10
Wonderful
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a mirror, and a television.

Standard Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed (Atrium View)

A hotel room with a bed, two bedside lamps, a nightstand, a telephone, and a painting on the wall.

Standard Room, 1 King Bed (Atrium View)

9.0 out of 10
Wonderful
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, two bedside lamps, a nightstand, a telephone, and a painting on the wall.

Standard Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(9 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

A modern bathroom with a large bathtub, a vanity with a sink, and two hair dryers mounted on the wall.

Suite, 1 King Bed

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed (Walk-In Shower)

A hotel room with a large window, a bed, a desk, and a chair.

Suite, 1 King Bed (Walk-In Shower)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, Accessible

A hotel room with a bed, a desk with a chair, a television, and a window with curtains.

Standard Room, 2 Double Beds, Accessible

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Suite

A hotel room with a bed, a chair, a nightstand, and a wall-mounted picture.

Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed (MiniFridge)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed (MiniFridge)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

A hotel room with a bed, a desk, a chair, a sofa, and a small table.

Standard Room, 1 King Bed (Walk-In Shower)

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very good, 1,004 reviews
$58 nightly
The price is $69
Nov 21 - Nov 22
Total with taxes and fees
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About the neighborhood

Querétaro

With a stay at Holiday Inn Queretaro Zona Krystal by IHG in Querétaro (Jurica), you'll be within a 5-minute drive of Antea Lifestyle Center and Uptown Center. .This hotel is 10.9 mi (17.5 km) from Corregidora Stadium and 1.8 mi (2.9 km) from La Loma Sports Center Querétaro.

What's nearby

  • Antea Lifestyle Center - 12 min walk - 0.7 miles
  • Uptown Center - 1 min drive - 1.0 mile
  • Urban Center Shopping Mall - 10 min drive - 2.9 miles
  • Aqueduct of Santiago de Querétaro - 32 min drive - 11.1 miles
  • Corregidora Stadium - 38 min drive - 11.8 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 45 min drive

Restaurants

  • ‪Restaurante Liverpool - ‬3 min drive
  • ‪Starbucks - ‬1 min walk
  • ‪La Crêpe Parisienne - ‬4 min drive
  • ‪Khios - ‬16 min walk
  • ‪Shake Shack - ‬10 min walk

About this property

Holiday Inn Queretaro Zona Krystal by IHG

Holiday Inn Queretaro Zona Krystal by IHG offers 214 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 214 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have separate bathtubs and showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at Krystall, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 9 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and noon.
Krystall - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 7:00 AM to 10:00 PM on request
  • Free covered, secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to noon for a fee: MXN 335 to 395 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Krystall
  • Krystall Lounge Bar

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Portable bathtub seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Built in 2015
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Paper towels
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 250.0 per night
Cribs (infant beds) are available for MXN 250.0 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 335 to 395 per person
  • Airport shuttle fee: MXN 800 per vehicle (maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: MXN 250.0 per night
  • Rollaway bed fee: MXN 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8 AM to 8 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Queretaro Zona Krystal
Holiday Inn Zona Krystal
Holiday Inn Zona Krystal Hotel
Holiday Inn Zona Krystal Hotel Queretaro
Holiday Inn Queretaro Zona Krystal Hotel

Holiday Inn Queretaro Zona Krystal by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 368 out of 571 reviews
Rating 8 - Good. 153 out of 571 reviews
Rating 6 - Okay. 32 out of 571 reviews
Rating 4 - Poor. 9 out of 571 reviews
Rating 2 - Terrible. 9 out of 571 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room were nice and clean, the food in the restaurant was very tasty and the staff was attentive and accommodating
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Perfect location
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Great amenities
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great, clean and service was awesome!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Very spacious rooms, Great View.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! Highly recommended
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were amazing and service From the front desk to the restaurant were amazing
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Te hotel very good the restaurant so so...
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Staff was outstanding. Food was excellent. We will this hotel every time we travel to Queretaro.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our quick trip to Querêtaro visiting our son. Super clean, safe and quiet
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It's on its way out of Queretaro and you don't catch all the traffic when you leave.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort

In decline

The hotel is begining to decline
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para Expedia dar mayor libertad para elegir habitaciones con diferentes especificaciones
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo muy bien
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
Buena ubicación, hotel un poco descuidado, gimnasio muy muy basico, se escucha mucho ruido entre las habitaciones!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Si
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
La habitacion que yo reservé era diferente a la que me asignaron, cuando se los hice saber en mostrador me pidieron que se los comprobará y así lo hice les mostré la reserva así como características de la habitación que yo reservé y aún así me indicaron que no iba a ser posible hacer el cambio a esa habitación, pero que sí se podría hacer el cambio con un costo adicional. Cabe mencionar que el asunto del detalle de la habitación mencionaron que fué error de Expedia al poner características diferentes a la habitación mencionada.
Stayed 1 night in Mar 2026