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Heartland Hotel Queenstown

Property class: 3.5

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Photo gallery for Heartland Hotel Queenstown

A modern, triangular room with a bed, a desk, a TV, and a view of a lake and mountains.
A row of modern buildings with grey roofs and orange accents, overlooking a mountainous landscape and a body of water.
A spacious living area with a fireplace, comfortable seating, a bar, and a staircase leading to an upper level.
A spacious lobby with a reception desk, a staircase, and a seating area.
A hotel room with a bed, two armchairs, a desk, a TV, and a balcony with a view of the sea and mountains.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Bar
The current price is $163
$142 nightly
$163 total
Total with taxes and fees
Oct 26 - Oct 27

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King View Room

A hotel room with a large bed, two armchairs, a desk, a TV, and a balcony with a view of the mountains and lake.

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Chalet Studio King Room

A bedroom with a large bed, two bedside tables, a chair, and a view of the outdoors.

Chalet Studio King Room

8.0 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

A hotel room with a bed, two chairs, a table, a lamp, and a view of a lake and mountains.

Chalet Studio King View Room

9.0 out of 10
Wonderful
(12 reviews)
  • Partial lake view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

A hotel room with a bed, bedside table, lamp, chair, desk, TV, and a large window with curtains.

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • Partial lake view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

A hotel room with two beds, a desk, a chair, and a large window offering a view of a mountainous landscape.

Superior Studio, Multiple Beds

7.8 out of 10
Good
(27 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split

A hotel room with a bed, bedside table, lamp, chair, desk, TV, and a large window with curtains.

Standard Super King/Split

7.8 out of 10
Good
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Chalet View

A hotel room with a high ceiling, a wooden table, two beds, and a view of mountains through large windows.

Superior Family Chalet View

  • Partial lake view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Split King Chalet View

A hotel room with a bed, two chairs, a desk with a TV, and a large window offering a view of mountains and a lake.

Superior Split King Chalet View

  • Partial lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Split King Chalet

A modern hotel room with a sloped ceiling, a bed, a desk, a chair, and a television.

Standard Split King Chalet

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior King View Room

A hotel room with a bed, desk, and chairs, a TV, and a balcony with a view of mountains and a lake.

Superior King View Room

  • Partial lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Split King Twin

A modern hotel room with a large bed, two bedside tables, a desk, and a chair.

Superior Split King Twin

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Split King Twin View

A modern hotel room with a large bed, two bedside tables, a desk, and a chair.

Superior Split King Twin View

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Twin Queen

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe King View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Twin Single

A modern hotel room with two beds, a sofa, a desk, and a view of mountains through large windows.

Superior Queen Twin Single

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Queen Twin Single Family Non-View

A modern hotel room with two beds, a sofa, a desk, and a view of mountains through large windows.

Superior Queen Twin Single Family Non-View

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior King Twin Single Family View

A modern bathroom with a white sink, mirror, and toilet.

Superior King Twin Single Family View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Chalet Quad Room

A modern hotel room with two beds, a sofa, a desk, and a view of mountains through large windows.

Chalet Quad Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand with a phone, and a window with a view of greenery and buildings.

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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The price is $120
Oct 26 - Oct 27
Total with taxes and fees
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About the neighborhood

Queenstown

A stay at Heartland Hotel Queenstown places you in the heart of Queenstown, steps from St Josephs Parish and 4 minutes by foot from Queenstown Gardens. .This hotel is 0.2 mi (0.4 km) from Queenstown Mall and 0.2 mi (0.4 km) from Cookie Time Cookie Bar.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Queenstown Mall - 3 min walk - 0.2 miles
  • Skycity Queenstown Casino - 5 min walk - 0.3 miles
  • Queenstown Beach - 5 min walk - 0.3 miles
  • Skyline Queenstown - 11 min walk - 0.6 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

Restaurants

  • ‪Cookie Time - ‬4 min walk
  • ‪“Life’s a Grind” Coffee - ‬5 min walk
  • ‪Rata - ‬3 min walk
  • ‪Botswana Butchery - ‬6 min walk
  • ‪Odd Saint - ‬6 min walk

About this property

Heartland Hotel Queenstown

Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 81 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as electric kettles and free tea bags/instant coffee.
Enjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless internet access, ski storage, and a television in a common area.
Grab a bite to eat at Peaks Restaurant & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.
Peaks Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 370 out of 1001 reviews
Rating 8 - Good. 391 out of 1001 reviews
Rating 6 - Okay. 165 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heartland is being renovated so from the outside it looks a little worn but the room was amazing with beautiful views across the lake . The room was spacious and heating was spot on. Would definitely stay here again
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy rooms, good location and great buffet breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and a stunning room.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The room was clean, comfy beds. Although there was an odd smell in the hallway. The staff were exceptional. Parking was adequate
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Great views, close to town.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good walking distance to town, rooms were warm and had good views, only minus was parking is on a first come first served basis
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - older property but well maintained, clean, comfortable, good breakfast and wonderfully friendly and attentive staff. Nice and handy for town too, only a short walk. Definitely coming back.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the proximity to every thing we wanted to do
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was filthy, dated and poorly maintained. Hallway to room smelt of decay. Did have onsite parking.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Loved the buffet breakfast. Staff were nice and friendly. Rooms were clean
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great room, great location
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queenstown city centre is really close, with all the amenities it has to offer. Accommodation was super nice. We were even treated to a complimentary upgrade, which made our stay even more special!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Friendly staff and room was value for money
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very secure
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, nice accommodation and meals
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The location was great but rooms are super small.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Location is perfect Room was comfortable Breakfast not so good
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Close to town and affordable
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
The bathrooms need renovating, but other than that it is a nice place to stay with family. would recommend to others for sure.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chalet room with a great view of Queenstown city. I would stay here again next time. A little pricey
Stayed 2 nights in Dec 2025