We recently stayed at a condo managed by Naya Homes. While the location and overall complex are beautiful and felt safe, the management left a lot to be desired.When we arrived, security wouldn’t let us in because Naya had failed to send our information to the property. It took about 30 minutes to resolve—not the worst start, but definitely frustrating after a day of travel.The first night, we discovered that one of the bedrooms had no working AC. With high temperatures, we ended up sleeping in the living room—on the couch and floor—because that was the only space with air conditioning. That meant the living room was off-limits for the rest of our group during the entire stay. Despite multiple communications with Naya, the AC in that room was never fixed.On our last full day, someone came by to “fix” the AC while we were out, and when we returned, the electricity was completely out. With 90 degree weather, no way to cook, spoiled food in the fridge, and elderly parents forced to shower in the dark, it became an actual safety concern. I reached out around 4:00 PM to ask if we could be moved to a hotel and whether we’d be compensated, but we’re still waiting for a clear answer.To be fair, Naya was responsive over text and email—but ultimately, they did nothing to truly accommodate our situation. Given that they manage multiple properties, I feel we should have been offered a different place to stay when it beca