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Hotel Casa Dona Susana by Los Arcos

Property class: 3.5

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Photo gallery for Hotel Casa Dona Susana by Los Arcos

A rooftop terrace with a pool, wicker furniture, and potted plants.
A salon with a reception desk, chairs, shelves with plants, and a hanging light fixture.
A spa with massage chairs, a wooden door, and a view of a bridge.
A multi-story hotel with balconies, outdoor seating, and a thatched roof on the top floor.
A bridge with colorful lights at dusk, a calm beach, and a cityscape in the background.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Room service
  • Housekeeping
The current price is $115
$95 nightly
$115 total
Total with taxes and fees
Sep 29 - Sep 30

Explore the area

View in a map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Olas Altas Beach
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room

A hotel room with a bed, a dining table, a television, and a wicker chair.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A bedroom with a bed, a wooden nightstand, a dresser, and a mirror.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(76 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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$149 nightly
The price is $180
Sep 28 - Sep 29
Total with taxes and fees
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About the neighborhood

Puerto Vallarta

With a stay at Hotel Casa Dona Susana by Los Arcos in Puerto Vallarta (Romantic Zone), you'll be steps from Playa de los Muertos and Los Muertos Pier. .This beach hotel is 0.2 mi (0.3 km) from Bay of Banderas and 1.4 mi (2.3 km) from Malecon.

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 miles
  • Playa de los Muertos - 2 min walk - 0.1 miles
  • Olas Altas Beach - 2 min walk - 0.1 miles
  • Los Muertos Pier - 2 min walk - 0.1 miles
  • Cuale Island - 5 min walk - 0.3 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Margarita Grill - ‬2 min walk
  • ‪Tuna Azul - ‬1 min walk
  • ‪Republic - ‬2 min walk
  • ‪Daiquiri Dick's - ‬3 min walk

About this property

Hotel Casa Dona Susana by Los Arcos

Hotel Casa Dona Susana by Los Arcos offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 42 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Limited parking is available onsite.
Hotel Casa Dona Susana by Los Arcos has a restaurant on site.
Room service is available.

All inclusive details

All-inclusive room rates at Hotel Casa Dona Susana by Los Arcos are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona

Casa Dona Susana

Casa Dona Susana Hotel

Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Puerto Vallarta

Casa Susana

Dona Casa

Dona Casa Susana

Dona Susana

Susana Casa

Casa Dona Susana Hotel

Casa Dona Susana Puerto Vallarta

Casa Dona Susana Hotel Puerto Vallarta

Hotel Casa Dona Susana by Los Arcos Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1001 reviews
Rating 8 - Good. 237 out of 1001 reviews
Rating 6 - Okay. 110 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific stay at Casa Dona Susana as always. Lovely room and service at the property and at Los Arcos. It’s always my go-to hotel and resort.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet is kinda what ever but its a good place to stay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool and added breakfast.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

herbert c

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! We love the location and return every year.
Stayed 7 nights in May 2026
Verified review

2/10 Terrible

Roberto

Liked: Property conditions & facilities
Disliked: Staff & service
Location was great!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place. Very beautiful and comfortable! Clean and perfect location to enjoy the area
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

VIRASACK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet...
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes had a great stay have stayed here before and will stay again
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Laura Wharton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The rooms are very clean and quiet but close enough to beach and restaurants.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, quiet areas, location and A++ beach! The staff are incredibly kind and helpful!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Stephanie Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having adults only, plus all inclusive, plus right in the heart of it all.. could not have asked for more. Say hi to Bendito for us!
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

shirley

Liked: Cleanliness, staff & service, amenities
Location was great
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Janice Rae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have gone to casa Dona Susana for over 25 years. Best little hotel in PV
Stayed 14 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Fantastic hotel for the price - the all-inclusive option was a nice plus as well.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great and we like staying here, but the rooms are a bit small and definitely need to be updated.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Brian Peter

Liked: Cleanliness
We enjoyed our stay there. Pool was great snd location is wonderful
Stayed 14 nights in Jan 2026
Verified review

8/10 Good

Hector Linares

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and staff was excellent, you couldn’t ask for a better location. Only issue we had was mattresses were to firm for our liking other than that great place.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Lucas

Liked: Cleanliness, staff & service, amenities
Good parnership with other hotels around it, including in front of the beach
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Malik Devendrakumar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It would be better if toothpaste and other toiletries are provided.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Patricia Alejandra Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was very friendly and welcoming.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Enjoyed our stay very much.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

kamil

Amazing
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customer like the area the charm and the friendly staff
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Ken and Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, the pool fantastic, due to low season there was no service to get your drinks or snacks, we paid for All inclusive, so if you need water , drink or anything you have to go down to their sister property Los Arcos and get it yourself, the dinner buffet is a hit and miss, we ended skip it and going out to dinner since there is so many restaurant around the property. Overall was good experience, if I go back? Not sure maybe I explore another all inclusive.
Stayed 4 nights in Jun 2026