With a stay at FERGUS Puerto de la Cruz in Puerto de la Cruz, you'll be within a 10-minute walk of Tenerife Beaches and Jardin Aquatico. .This hotel is 0.1 mi (0.1 km) from Martianez Shopping Centre and 0.3 mi (0.4 km) from Sitio Litre Garden.
What's nearby
Martianez Shopping Centre - 3 min walk - 0.2 miles
La Paz Lookout - 3 min walk - 0.2 miles
Botanical Gardens - 8 min walk - 0.5 miles
Tenerife Beaches - 8 min walk - 0.5 miles
Plaza del Charco - 14 min walk - 0.8 miles
Getting around
Santa Cruz de Tenerife (TFN-Tenerife North) - 27 min drive
Restaurants
Bar El Camino - 3 min walk
Luna Rossa - 5 min walk
Café Álba - 5 min walk
Cafeteria Mini Golf - 5 min walk
Burger King - 5 min walk
About this property
FERGUS Puerto de la Cruz
FERGUS Puerto de la Cruz offers 300 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, bidets, complimentary toiletries, and hair dryers.
This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a children's pool.
Make yourself at home in one of the 300 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and bidets.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services and a banquet hall. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Enjoy international cuisine at Restaurante Principal, a restaurant where you can take in the pool view, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Restaurante Principal - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - This restaurant serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
All inclusive details
All-inclusive room rates at FERGUS Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals, snacks, and select beverages included
Entertainment
Onsite live performances
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free shopping center shuttle
Limited onsite parking
Wheelchair-accessible parking available
Food and drink
Free buffet breakfast available daily 7:30 AM to 10:30 AM
2 bars/lounges
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli
Restaurants on site
Restaurante Principal
Things to do
2 outdoor pools
Billiards/pool table
Children's pool
Piano
Family friendly
2 outdoor pools
Children's pool
Laundry facilities
Snack bar/deli
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
Business center
Conference space
Outdoors
Garden
Pool loungers
Pool umbrellas
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
1 building
7 floors
Banquet hall
Built in 1973
Designated smoking areas
Renovated entire property - June 2023
Room amenities
Bedroom
Bedsheets provided
Down comforter
Bathroom
Bathtub
Bidet
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
Limited room service
Minibar
More
Air conditioning
Connecting rooms available
Desk
Desk chair
Laptop workspace
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July
Property is also known as
Hotel Puerto Cruz
Hotel Puerto de la Cruz
FERGUS Puerto de la Cruz Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 49 out of 104 reviews
10 - Excellent
49
Rating 8 - Good. 35 out of 104 reviews
8 - Good
35
Rating 6 - Okay. 11 out of 104 reviews
6 - Okay
11
Rating 4 - Poor. 5 out of 104 reviews
4 - Poor
5
Rating 2 - Terrible. 4 out of 104 reviews
2 - Terrible
4
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
Reviews
Verified
10/10 Excellent
Carlito
Feb 7, 2026
Liked: Cleanliness, staff & service, amenities
Was really pleasant. Staff were lovely
Carlito
Stayed 2 nights in Feb 2026
Verified
8/10 Good
Cho Kwan
Feb 25, 2026
Liked: Cleanliness, staff & service, amenities
The hotel is nicely equipped. I got a free upgrade of room as I was celebrating my birthday on the trip, which was a nice gesture of them.
Clean and most importantly quiet, far away from the drunken louts of Los Cristianos, we even slept well over New Year. Decent breakfast and lots of restaurants within a 10 minute walk. Staff excellent, pricey over New Year but fair. Decent pool, lots of parking nearby. Hilly area but within the resort suitable for anyone.
My family and I really enjoyed our stay. Upon check-in, we were met with the friendliest staff who took a genuine interest in our stay and our comfort. The grounds are beautiful, with two pool areas that featured gorgeous landscaping and views of Teide. The location was ideal, an easy walk down hill (steep coming back up) to the ocean-side restaurants and bars, and a quick walk north to the stunning botanic garden. There were four of us, so we stayed in the suite with two balconies (one with a view of the ocean) and a separate bedroom area. The bathroom could use an update but it was all clean and functional. We had a car and used the hotel parking, which was convenient, though a tight squeeze. With an all-inclusive option (we didn't take, our stay was short), it's easy to see why guests stay a week or longer.
Generally, there's nothing to brag about. The worst part was the poor quality of all the soft drinks, including juices and coffee.
Vinthuja
Stayed 2 nights in Oct 2024
Verified
6/10 Okay
Lynne
Nov 17, 2023
Liked: Cleanliness, staff & service
Not a 4 *
In my opinion fergus has many issues to address
My room 101 was old and tired yes it had been painted but that was all
The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once !
The room above the loading bay so noisey mornings .
The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath .
Toiletries could not be reached when in the bath as very very high up ....same as the shower .
Positives a nice sleep comfy bed and pillows ....plus a mini fridge .
Cleaners very good
The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon .
The top pool was lovely for swimming but like climbing mount everest to get there .
I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space.
The dining room was large and always a seat to
Die Zimmer sind schon etwas in die Jahre gekommen und sind sehr hellhörig. Zeitweise war es um Mitternacht noch sehr laut auf den Gängen, weshalb ich öfter aufwachte. In dem Bett konnte ich nicht gut schlafen. Wir hatten vom Balkon einen schönen Blick und die Pools waren auch schön. Das Frühstück war soweit ok.
El personal ha sido muy correcto y en especial en la cafetería se destaca la amabilidad.
La habitación muy grande y espaciosa.
El buffet de la cena bastante mediocre aunque gracias al mojo picón ( que había todos los días y estaba buenísimo) se salvaban los platos.
Zimmer war im 4.Stock, Meerblick. Sehr schöner Ausblick. Einrichtung, Bett alles ok. Im Badezimmer nur Badewanne. Personal am Empfang super; Restaurant Essen vielfältig und gut, aber: Kleines Glas Bier vom Zapfhahn. Dauert extrem lange und dann drei Euro. Zu teuer. Getränk kann nicht auf Zimmernummer gebucht werden, auch schlecht. Restaurant ähnlich einer Kantine: ungemütlich und zu laut.