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Hotel Arbis

3.0 star property

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Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Free daily continental breakfast
Free daily continental breakfast
Free daily continental breakfast
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Carmen Serdán 36 Santa María la Rivera, Puebla, PUE, 72010
  • Place, Chapel of Santo Domingo
    ‪3 min drive‬
  • Place, Angelopolis Commercial Center
    ‪9 min drive‬
  • Place, Africam Safari
    ‪25 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • 431 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Premium Studio

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Puebla

When you stay at Hotel Arbis in Puebla, you'll be near the airport, within a 10-minute drive of Cuauhtemoc Stadium and Zócalo de Puebla. .This hotel is 14.9 mi (24.1 km) from Africam Safari and 3.7 mi (5.9 km) from Puebla Cathedral.

What's nearby

  • Chapel of Santo Domingo - 3 min drive - 1.7 miles
  • Cuauhtemoc Stadium - 4 min drive - 3.1 miles
  • Zócalo de Puebla - 7 min drive - 3.3 miles
  • Angelopolis Commercial Center - 9 min drive - 4.7 miles
  • Africam Safari - 25 min drive - 15.3 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 12 min drive
  • Puebla Intl. Airport (PBC) - 25 min drive

Restaurants

  • ‪Ruta Café - ‬13 min walk
  • ‪Comida Corrida Zuly - ‬4 min walk
  • ‪El Borrego de Tulancingo - ‬12 min walk
  • ‪Carnitas Los Paliacates - ‬13 min walk
  • ‪Tamales Guille - ‬8 min walk

About this property

Hotel Arbis

Hotel in Puebla with free breakfast and a rooftop terrace
Hotel Arbis offers 36 accommodations with complimentary bottled water and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and toothbrushes and toothpaste. This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Stay in one of 36 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Take advantage of the hotel's room service. A complimentary continental breakfast is served daily from 5:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 5:30 AM and 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 5:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Desk
  • Laptop workspace
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Royal Heroica Puebla de Zaragoza
Royal Heroica Puebla de Zaragoza
Hotel Hotel Royal Heroica Puebla de Zaragoza
Heroica Puebla de Zaragoza Hotel Royal Hotel
Royal
Hotel Hotel Royal
Hotel Royal Puebla
Royal Puebla
Hotel Hotel Royal Puebla
Puebla Hotel Royal Hotel
Royal
Hotel Hotel Royal
Hotel Royal
Hotel Arbis Hotel
Hotel Arbis Puebla
Hotel Arbis Hotel Puebla

Reviews

Hotel Arbis Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 31 out of 76 reviews
Rating 8 - Good. 19 out of 76 reviews
Rating 6 - Okay. 14 out of 76 reviews
Rating 4 - Poor. 7 out of 76 reviews
Rating 2 - Terrible. 5 out of 76 reviews

Reviews

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

RON

Stayed 1 night in Aug 2025

10/10 Excellent

Francisco J Valenzuela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Netflix and breakfast.
Stayed 3 nights in Jun 2025

6/10 Okay

Raul

Stayed 2 nights in Apr 2023

6/10 Okay

Mohamed

Stayed 3 nights in Jun 2019

6/10 Okay

Mrco antonio

Business traveler
Liked: Staff & service
Disliked: Cleanliness

No tenian agua caliente

Stayed 1 night in Sep 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues todo bien solo fue una noche con la agrupación y sin problema alguno el desayuno bien y atentos en el servicio
Stayed 1 night in Aug 2025

10/10 Excellent

maria del Consuelo

Liked: Amenities
Esta muy bien, es lumis y son muy amables
Stayed 1 night in Aug 2025

6/10 Okay

Jesus david

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Negocio

Buen hotel para viaje de negocios
Stayed 1 night in Aug 2025

6/10 Okay

Arturo

Liked: Staff & service
La ubicación de la propiedad no es segura
Stayed 1 night in Aug 2025

10/10 Excellent

MARIO

Stayed 2 nights in Aug 2025

10/10 Excellent

MARIO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recomendado

todo bien, incluye desayuno
Stayed 1 night in Aug 2025

10/10 Excellent

Hugo Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buena atención el lugar siempre limpio muy recomendable y el personal muy atento
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jorge Alberto

Stayed 2 nights in Jul 2025

4/10 Poor

Manuel

Traveled with family
No es lo que vez en las fotos, deben publicar fotos del baño ya que está horrible tiene hongo sucio y no hay azulejo, he visto baños así (compactos) pero bien hechos este le falta mucho, no había shampoo solo jabón líquido de manos no había más
Stayed 1 night in Jul 2025

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jun 2025

4/10 Poor

Efren Alejandro

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Lethy

Traveled with family
Disliked: Cleanliness, room comfort

No me gustó falta de higiene en las habitactacione

Stayed 3 nights in Jun 2025

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado al 100
Stayed 1 night in Jun 2025

8/10 Good

Irma Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno

Stayed 1 night in Jun 2025

6/10 Okay

Victor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Asco de atencion y servicio al cliente.

Habitaciones en mal estado, camas incomodas y viejas. Paredes llenas de humedad, baño super pequeño y en mal estado. Una de las recepcionistas me dijo que no podia darme papel o una bolsita para yo mismo recojer los desechos de mi cachorro, que por el cuidado del medio hambiente, pero en sus botes de basura ponen bolsas. Le pedi papel sanitario y me dijo que no tenia, que podia ir a la vuelta a comprar uno, entonces tuve que subir a la habitacion en el utlimo piso para bajar papel y recojer lo del perro. Luego ya estando hasta arriba, hizo que me fueran a buscar una de las chavas de limpieza que por que el cachorro se habia hecho del uno y debia limpiar. Ya baje le pregunte a donde e hizo que otro chavo me llevara en donde a donde se supone que se hizo el perrito, estaba completamente seco y limpio y cuando le dieron aviso lo unico que hizo fue decir por radio, dile que una disculpa. De verdad que pesimo trato de esa señora, que para dar atencion al cliente no tiene ni idea y no es por que me hizo limpiar los desechos de mi perro, mas bien por sus respuestas sin sentido, les pedi fact.. y me dijeron que solo se podia el pago de la habitación, el pago por lo que cobraron por noche por el perro no lo podian fact... No me dio ningun recibo, no se si se quedo con ello. Al final no recomiendo para nada este lugar, el tren pasa cada 3 horas y hace un ruido insoportable. Todo por desesperado y no buscar mas en mejor ubicacion y por cierto el internet NO SIRVE.
Stayed 2 nights in Jun 2025