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Hotel Arbis

3.0 star property

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Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Free daily continental breakfast
Free daily continental breakfast
Free daily continental breakfast
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Carmen Serdán 36 Santa María la Rivera, Puebla, PUE, 72010
  • Place, Chapel of Santo Domingo
    ‪10 min drive‬
  • Place, Zócalo de Puebla
    ‪23 min drive‬
  • Place, Africam Safari
    ‪36 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • 431 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Premium Studio

  • Sleeps 3
  • 1 King Bed

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Mar 1 - Mar 2
Total with taxes and fees
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About the neighborhood

Puebla

When you stay at Hotel Arbis in Puebla, you'll be near the airport, within a 10-minute drive of Cuauhtemoc Stadium and Zócalo de Puebla. .This hotel is 14.9 mi (24.1 km) from Africam Safari and 5.4 mi (8.8 km) from Angelopolis Commercial Center.

What's nearby

  • Cuauhtemoc Stadium - 7 min drive - 3.1 miles
  • Chapel of Santo Domingo - 10 min drive - 1.7 miles
  • Zócalo de Puebla - 23 min drive - 4.0 miles
  • Angelopolis Commercial Center - 24 min drive - 4.9 miles
  • Africam Safari - 36 min drive - 20.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 12 min drive
  • Puebla Intl. Airport (PBC) - 25 min drive

Restaurants

  • ‪Tortas - ‬20 min walk
  • ‪Ruta Café - ‬13 min walk
  • ‪El Borrego de Tulancingo - ‬12 min walk
  • ‪Taquería El Triunfo - ‬4 min drive
  • ‪Comida Corrida Zuly - ‬4 min walk

About this property

Hotel Arbis

Hotel Arbis offers 36 accommodations with complimentary bottled water and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and toothbrushes and toothpaste. This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Stay in one of 36 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Take advantage of the hotel's room service. A complimentary continental breakfast is served daily from 5:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 5:30 AM and 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 5:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Desk
  • Laptop workspace
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Royal Heroica Puebla de Zaragoza
Royal Heroica Puebla de Zaragoza
Hotel Hotel Royal Heroica Puebla de Zaragoza
Heroica Puebla de Zaragoza Hotel Royal Hotel
Royal
Hotel Hotel Royal
Hotel Royal Puebla
Royal Puebla
Hotel Hotel Royal Puebla
Puebla Hotel Royal Hotel
Royal
Hotel Hotel Royal
Hotel Royal
Hotel Arbis Hotel
Hotel Arbis Puebla
Hotel Arbis Hotel Puebla

Hotel Arbis Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 79 reviews
Rating 8 - Good. 20 out of 79 reviews
Rating 6 - Okay. 14 out of 79 reviews
Rating 4 - Poor. 7 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

RON

Stayed 1 night in Aug 2025

10/10 Excellent

Francisco J Valenzuela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Netflix and breakfast.
Stayed 3 nights in Jun 2025

6/10 Okay

Raul

Stayed 2 nights in Apr 2023

6/10 Okay

Mohamed

Stayed 3 nights in Jun 2019

8/10 Good

Gustavo

Stayed 1 night in Nov 2025

4/10 Poor

Carlos Omar

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Falta limpieza, mantenimiento y control de plagas.
Stayed 1 night in Nov 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service
Habitación muy limpia
Stayed 1 night in Nov 2025

8/10 Good

Moises

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Jaja shhejw shejw
Stayed 1 night in Nov 2025

8/10 Good

Agustín

Business traveler
Liked: Cleanliness
Si se cumple gracias
Stayed 2 nights in Nov 2025

8/10 Good

Moises

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Oct 2025

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta que agreguen jabón y shampoo para bañarse, además de toallas extras
Stayed 1 night in Nov 2025

10/10 Excellent

Alan

Stayed 1 night in Oct 2025

2/10 Terrible

Joana Fabiola

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está en una zona fea, el hotel se está cayendo de viejo, el personal es muy grosero, te venden en un lugar que no es
Stayed 2 nights in Oct 2025

8/10 Good

karla

Stayed 1 night in Oct 2025

10/10 Excellent

Luis Daniel

Stayed 1 night in Oct 2025

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sí y el desayuno muy rico
Stayed 1 night in Oct 2025

4/10 Poor

Ivonne

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
La habitación estaba limpia tiene estacionamiento, dejaron prendido un camión toda la noche y el ruido no deja dormir, el tren pasa cada 3 a 4 horas y lo mismo mucho ruido, el desayuno segun es de 7 a 10 am y llegue 9:19 y no habia nada, le pregunte a la señorita y me dijo que es hasta donde alcance, minimo deben abastecer la pasta y los aderezos de los guafles hasta las 10am por atención al huesped ya que los Guafles , Cornflakes y bolitas de Nesquik es lo unico que tienen. Llegue a las 11:30 al chek in y me cobraron 200 pesos mas.
Stayed 1 night in Sep 2025

6/10 Okay

Dana

Traveled with family
Disliked: Staff & service
El hotel esta bonito pequeño si vas de paso. Lo malo es que la señora de la noche se me hizo con una actitud muy mala , el estacionamiento es mu pequeño y si no agarras lugar te despiertan para mover tu carro porque lo dejas adentro pero estorbando a otros, las almohadas muy duras he incomodas me toco una cama muy aguada que se sentian los resortes en cambio mi familiar estaba en la de junto y si estaba un pico mejor la cama el Internet se va de repente el chico que esta limpiando o pornlo que vi es muy amable.
Stayed 1 night in Sep 2025

6/10 Okay

Rubi

Traveled with partner
Liked: Cleanliness, staff & service
Bien
Stayed 1 night in Sep 2025

6/10 Okay

Ricardo

Stayed 1 night in Sep 2025

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel que cumple con lo que ofrece Instalaciones limpias y en buenas condiciones
Stayed 2 nights in Sep 2025

6/10 Okay

Jesus

Me gustó el servicio de desayuno continental sin embargo falta fruta. Hay mucho ruido por el tren y el personal de limpieza pone música muy alta en la mañana. El lugar es limpio, considero que el precio es adecuado.
Stayed 2 nights in Sep 2025

10/10 Excellent

Erik

Stayed 1 night in Sep 2025

6/10 Okay

Mrco antonio

Business traveler
Liked: Staff & service
Disliked: Cleanliness

No tenian agua caliente

Stayed 1 night in Sep 2025