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Hotel Palace Puebla

3.0 star property

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Photo gallery for Hotel Palace Puebla

Interior entrance
Hallway
Building design
Property entrance
Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service
The current price is $33
$28 nightly
$33 total
Total with taxes and fees
Jun 18 - Jun 19

Explore the area

View in a map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(25 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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The price is $35
Jun 30 - Jul 1
Total with taxes and fees
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About the neighborhood

Puebla

With a stay at Hotel Palace Puebla, you'll be centrally located in Puebla, steps from Zócalo de Puebla and within a 10-minute walk of Puebla Cathedral. .This hotel is 1.1 mi (1.7 km) from Puebla Convention Center and 2.3 mi (3.7 km) from Fort Loreto.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • El Parian Market - 5 min walk - 0.3 miles
  • Artist Quarter - 7 min walk - 0.4 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 5 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪The Italian Coffee Company - ‬2 min walk
  • ‪Vittorio's - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Vips - ‬1 min walk

About this property

Hotel Palace Puebla

Hotel Palace Puebla offers 60 accommodations with hair dryers and fans. 32-inch flat-screen televisions come with satellite channels.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and fans.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Hotel Palace Puebla has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Hotel Palace Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 227 out of 529 reviews
Rating 8 - Good. 178 out of 529 reviews
Rating 6 - Okay. 70 out of 529 reviews
Rating 4 - Poor. 25 out of 529 reviews
Rating 2 - Terrible. 29 out of 529 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Martha Elva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habia comercios cerca del lugar
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy centrico, perfecto para llegar al centro caminando y cerca del centro de convenciones El personal muy amable, habitaciines limpias y agua caliente.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Ahuitzol

Liked: Cleanliness, staff & service, property conditions & facilities
Si. Todo muy bien.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Pedro

Liked: Cleanliness
Todo muy bien !
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
La habitación en perfectas condiciones. El servicio excelente. Balet parkin de 10
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rafael

Liked: Cleanliness
Bien
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, amenities, property conditions & facilities
El personal es muy amable!!!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Habitación muy limpia y personal muy amable!!!
Stayed 1 night in Jan 2026
Verified

6/10 Okay

BENITO NOE ESCUDERO

Liked: Cleanliness
La cama y almohadas muy incómodas
Stayed 1 night in Jan 2026
Verified

8/10 Good

Brayan

Liked: Cleanliness, amenities, property conditions & facilities
Buena habitación, deja que desear la televisión
Stayed 1 night in Jan 2026
Verified

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities
Habitación limpia, personal amable
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Tomás

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, todo cerca del hotel gracias lo recomiendo
Stayed 2 nights in Jan 2026