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Hotel Palace Puebla

Property class: 3

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Photo gallery for Hotel Palace Puebla

A hotel lobby with a reception desk, a flower arrangement, and a sign indicating the direction to the Foot Palace.
A hotel room with two beds, a desk, a chair, and a mirror.
A historic building with a central entrance, multiple windows, and a sign for "Cinco Estrellas."
A hotel lobby with a marble floor, an elevator, and a reception desk.
A spacious lobby with marble flooring, a staircase, and a reception desk with a vase of flowers.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service
The current price is $32
$27 nightly
$32 total
Total with taxes and fees
Sep 20 - Sep 21

Explore the area

View in a map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, bedside tables, a mirror, and a window.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(26 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with two single beds, a small table, and a chair.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Hotel Aroma 406
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  • Free WiFi
  • Breakfast available
  • Laundry
  • Room service
4.2 out of 5, Very Good, 218 reviews
$33 nightly
The price is $39
Sep 25 - Sep 26
Total with taxes and fees
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About the neighborhood

Puebla

With a stay at Hotel Palace Puebla, you'll be centrally located in Puebla, steps from Zócalo de Puebla and within a 10-minute walk of Puebla Cathedral. .This hotel is 1.1 mi (1.7 km) from Puebla Convention Center and 2.3 mi (3.7 km) from Fort Loreto.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • El Parian Market - 5 min walk - 0.3 miles
  • Santo Domingo Church - 5 min walk - 0.3 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 5 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪Tortas Meche - ‬4 min walk
  • ‪The Italian Coffee Company - ‬2 min walk
  • ‪McDonald's - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel Palace Puebla offers 60 accommodations with hair dryers and fans. 32-inch flat-screen televisions come with satellite channels.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and fans.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Hotel Palace Puebla has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Hotel Palace Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 241 out of 556 reviews
Rating 8 - Good. 184 out of 556 reviews
Rating 6 - Okay. 74 out of 556 reviews
Rating 4 - Poor. 26 out of 556 reviews
Rating 2 - Terrible. 31 out of 556 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified review

4/10 Poor

Abril Jazmín

Disliked: Property conditions & facilities
La habitación no es como las fotos de las redes sociales, las dimensiones de la habitación no es para 2 personas, la cama con colchón viejo, duro, sábanas muy viejas y de poca calidad, no hay adecuada ventilación, solo un ventilador que no funciona bien, por lo que hace calor dentro de la habitación, las instalaciones son muy viejas. Las toallas de mala calidad.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Dalia Jazmín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, estábamos a una cuadra del zócalo y a menos de 10 min caminando del centro de convención y centro comercial San Francisco, a media cuadra del starbucks y de un Oxxo. El hotel súper bonito y limpio, el personal muy atento, previo al check in y para el check out nos guardaron nuestro equipaje ya que llegamos desde las 8 am y a la salida viajamos hasta las 23:00, y sin problemas nos hicieron favor de guardar nuestro equipaje. Nuestra habitación tenía lo básico, colchón cómodo baño con agua caliente, wifi, TV y ventilador. Definitivamente este hotel será mi mejor opción cada que regrese a Puebla! Lo amé por su ubicación tan privilegiada
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta aire acondicionado pero todo bien
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco ruidoso, quiero aclarar ruido hecho por los propios huéspedes. Excelente ubicación, limpio, bonito, barato. Excelente opción si estás buscando costo-beneficio. Todo el personal sumamente amable. Tal vez lo único sería la señal de internet, débil para conectarse. Definitivamente, regreso.
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Carolina

Liked: Cleanliness, staff & service
La habitación no cuenta con ventilación suficiente ni aire acondicionado, a pesar de que contaba con ventilador no fue suficiente para soportar el calor de la temporada. Me parece que el precio no va de acuerdo con la calidad, únicamente se basa en lo céntrico del lugar. Por lo demás contaba con todo lo básico, shampoo, jabón, toallas, papel.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Rodolfo

Disliked: Staff & service, amenities, property conditions & facilities
No hay aire acondicionado
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Armando

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No me me gustó debido a que no tiene clima y solo te ponen un ventilador .. Pésimo servicio
Stayed 3 nights in May 2026
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación está bien y cómoda para una persona, el único detalle es que no me dieron el control para la TV. Me fui por un cuarto individual. La ubicación está perfecta, muy cerca del centro ⛪️
Stayed 2 nights in May 2026
Verified review

8/10 Good

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un pequeño detallé se escucha toda la noche una especie de bomba trabajando
Stayed 1 night in May 2026
Verified review

6/10 Okay

Gulmaro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No cuenta con estacionamiento y en la publicación te dicen que si
Stayed 1 night in Apr 2026
Verified review

8/10 Good

JOSE MANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olía a baño, aún así que tenía cerrada la puerta del baño, de ahí en todo muy bien
Stayed 2 nights in May 2026