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Hotel Palace Puebla

Property class: 3

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Photo gallery for Hotel Palace Puebla

A hotel lobby with a reception desk, a flower arrangement, and a sign indicating the direction to the Foot Palace.
A spacious lobby with marble flooring, a staircase, and a reception desk with a vase of flowers.
A historic building with a central entrance, multiple windows, and a sign for "Cinco Estrellas."
A hotel room with two beds, a desk, a chair, and a mirror.
A hotel lobby with a marble floor, an elevator, and a reception desk.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service
The current price is $31
$26 nightly
$31 total
Total with taxes and fees
Nov 8 - Nov 9

Explore the area

View in a map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, bedside tables, a mirror, and a window.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(26 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two single beds, a small table, and a chair.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

A patio with outdoor seating and a view of historic towers.
HOTEL SANTIAGO
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  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping
4.6 out of 5, Wonderful, 234 reviews
$42 nightly
The price is $50
Oct 25 - Oct 26
Total with taxes and fees
HOTEL SANTIAGO

About the neighborhood

Puebla

With a stay at Hotel Palace Puebla, you'll be centrally located in Puebla, steps from Zócalo de Puebla and within a 10-minute walk of Puebla Cathedral. .This hotel is 1.1 mi (1.7 km) from Puebla Convention Center and 2.3 mi (3.7 km) from Fort Loreto.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Candy Street - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Los Sapos Bazaar - 7 min walk - 0.4 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles

Getting around

  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪La Porfiriana - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería La Oriental - ‬1 min walk

About this property

Hotel Palace Puebla

Hotel Palace Puebla offers 60 accommodations with hair dryers and fans. 32-inch flat-screen televisions come with satellite channels.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and fans.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Hotel Palace Puebla has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Accessible bathtub
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (26 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Hotel Palace Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 255 out of 580 reviews
Rating 8 - Good. 189 out of 580 reviews
Rating 6 - Okay. 79 out of 580 reviews
Rating 4 - Poor. 26 out of 580 reviews
Rating 2 - Terrible. 31 out of 580 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat location.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy céntrico.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities
No me hospedé ahí porque no respetaron el que pagara al llegar y me Exigieron que pagara 3 días antes que depositara a una cuenta que enviaron y no me dio confianza entonces no me hospedé ahí conseguí una mejor opción cerca
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, sin problema alguno
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Excelente ubicación, cerca del Zócalo y fácil acceso a restauranes.No me gusto que las habitaciones no tengan aire acondicionado, mi estancia fue de 1 noche pero el calor fue insoportable que no pude dormir. No se podian abrir ventanas por el ruido.Mal olor del baño.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Close by lots of stores but the hotel is a bit run down
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Tiene muy buena ubicación y está muy limpia la habitación, pero el internet nunca se conecta a los celulares, no tiene buena recepción
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta en buena ubicación a unos pasos del zocalo de facil acceso justo en el centro de la cuidad
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy buena hubicacion Limpieza muy bien atención excelente Solo como observación deberían de poner un horario para que no tengan fiesta los vecinos porque nuestra ventana daba a un pasillo que tenía otra ventana de unos vecinos y no nos dejaron dormir traían un niño a grite y grite y ellos un alboroto
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness
The room smelled of sewage and the smell was coming from the bathroom, so I went down to reception to let the staff know and request another room. The female and the male receptionists seemed more interested in keeping flirting with each other than helping me. They said they didn't have another room of the same price and I would have to pay an upgrade to a much bigger room. The only thing they offered was spraying the room with a deodorant. I not only had to sleep with the awful smell but very hot as no AC in the room, and could not open the windows because of the mosquitoes.
Stayed 1 night in Jun 2026