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Hotel Casa De La Palma

Property class: 3.5

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Photo gallery for Hotel Casa De La Palma

An outdoor café with wooden tables and chairs, a red door, and decorative shelves.
A dining area with a wooden table and chairs, surrounded by shelves with various dishes and pottery.
A room with a bed, a red lamp, and a decorative wall with intricate patterns.
A room with ornate wallpaper, a chandelier, and a patterned rug.
A historic building with a classic facade, large windows, and a balcony.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services
  • Laundry
The current price is $60
$51 nightly
$60 total
Total with taxes and fees
Aug 30 - Aug 31

Explore the area

View in a map
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE, 72000
  • Place, Los Sapos Bazaar
    ‪1 min walk‬
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪53 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

A bedroom with a large bed, a chandelier, a window with curtains, a painting on the wall, and a small table with decorative items.

Suite, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a wooden headboard, a desk with a chair, and a patterned carpet.

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Quadruple Room, Balcony

A room with a wooden wardrobe, a wooden chair, a bookshelf, and a small table.

Quadruple Room, Balcony

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Double Room

A room with ornate, patterned walls and a large bed with a red lamp.

Deluxe Double Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Quadruple Room

A room with two beds, a chandelier, and a patterned rug.

Junior Quadruple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Double Room

A classic hotel room with a large bed, ornate wallpaper, a chandelier, and a wooden wardrobe.

Premium Double Room

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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  • Laundry
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The price is $64
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Total with taxes and fees
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About the neighborhood

Puebla

Hotel Casa De La Palma is in the heart of Puebla, within a 5-minute walk of Callejon del Sapo and Zócalo de Puebla. .This historic hotel is 11.2 mi (18.1 km) from Africam Safari and 8.5 mi (13.7 km) from Great Pyramid of Cholula.

What's nearby

  • Los Sapos Bazaar - 1 min walk - 0.0 miles
  • Zócalo de Puebla - 3 min walk - 0.2 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • El Parian Market - 3 min walk - 0.2 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪La Pasita - ‬2 min walk
  • ‪La Berenjena - ‬2 min walk
  • ‪Cemitas y Tortas La Poblanita - ‬1 min walk
  • ‪Casa de Mis Amores - ‬1 min walk
  • ‪Yelao - ‬1 min walk

About this property

Hotel Casa De La Palma

Hotel Casa De La Palma offers 16 accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 36-inch flat-screen televisions come with cable channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 16 guestrooms featuring flat-screen televisions. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance. Guests can get around on the shuttle (surcharge), which operates within 200 km.
Enjoy a satisfying meal at Restaurante HCP serving guests of Hotel Casa De La Palma.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Limited parking is available onsite.
Restaurante HCP - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (MXN 170 per day)
  • Area shuttle (surcharge) up to 200 km
  • Extended parking on site (MXN 170 per night)
  • Limited onsite parking

Restaurants on site

  • Restaurante HCP

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1715
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 300 per pet, per night
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 300 per day
Cribs (infant beds) are available for MXN 300 per day

Property payment types

Important information

Optional extras

  • Extended parking fee: MXN 170 per night
  • Nearby parking fee: MXN 170 per day (131 ft away)
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 1 (subject to availability)
  • Crib (infant bed) fee: MXN 300 per day
  • Rollaway bed fee: MXN 300 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Casa Palma Puebla
Hotel Casa Palma
Hotel Casa Palma Puebla
Casa De La Palma Hotel Puebla
Hotel Casa De La Palma Hotel
Hotel Casa De La Palma Puebla
Hotel Casa De La Palma Hotel Puebla

Hotel Casa De La Palma Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 62 out of 136 reviews
Rating 8 - Good. 41 out of 136 reviews
Rating 6 - Okay. 18 out of 136 reviews
Rating 4 - Poor. 11 out of 136 reviews
Rating 2 - Terrible. 4 out of 136 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, charming old hotel in a great location!
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Great location, charming old building shaded by old trees. Wonderfully soft bed!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

Amazing location comfy beds in the 2 bedroom suit amazing views from the balcony nice staff Well recommended close to a lot of restaurants tour bus Churro spot
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

ARELI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice antique place, love it!
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

George

Liked: Staff & service
Disliked: Amenities
Pet friendly, but has an extra cost
Stayed 3 nights in May 2026
Verified review

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
This is unique experience in a colonial building. It is extremely affordable, the staff are friendly and attentive, you can’t beat the location and adjacent restaurants are great.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Marten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Sophie Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fun place to stay- it’s super historic so it was fun and the room was very unique. Comfortable and excellent location. The warm water was hit or miss and the space is worn but that’s part of the charm of its age. Highly recommend and would stay again.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Every one of the staff members were kind and helpful. The location is impeccable on a quiet street one block from the Zocalo. I had the corner suite, top floor #202 (3rd floor American--walk up) with it's over-the-top colonial decor. There's a 24hr convenience store in the building around the corner. 100 restaurants within a few blocks, Amparo Museum close by. Hotel Casa de la Palma is pleasantly historic and a great value for the wallet.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block away from Cathedral and city center.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023
Verified review

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023
Verified review

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Luz

The room needs some update, rooms are different from the picture posted. Furniture is in need of touch ups and repairs. amenities such as towels and bathroom toileterie could be improved
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Antonia

Liked: Staff & service
Good location, good service, convenient store steps from the hotel, clean room but in need of repairing things like the cover for the sink and floor drainage and new shower towels. Be prepared, no elevator, no small fridge and no air conditioning (You can ask for a fan at the reception desk).
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo un muse del virreinato
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Alfredo

Liked: Cleanliness, staff & service
Disliked: Amenities
Estuvimos 4 noches y lamentablemente no puedo dar mas estrellas. Las 2 estrellas las estoy dando por: 1) Personal muy amable y atentos siempre. 2) Buena ubicación del centro histórico. Estoy retirando tres estrellas por: A) Muy mal servicio de agua caliente, imposible bañarse al momento que quisieras, tenías que esperar al menos 15 minutos con la llave del agua abierta para que empezara a salir caliente. Y ya que salía caliente, solo duraba unos 4 o 5 minutos. B) Baja presión de agua en la regadera, te tenías que pegar a la pared para que te cayera el chorro de agua, nos tuvieron que cambiar de habitación por ese tema. C) Las toallas muuuuy desgastadas, algunas hasta casi transparentes en algunas partes, teníamos que estar pidiendo doble toalla para poderse secar bien..... ¿Volvería a quedarme?, por supuesto que NO, a menos que aseguren que habrá agua caliente al momento de bañarse, buena presión de agua y renovación de toallas.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Súper tranquila
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
El personal fue muy amable, las habitaciones son muy lindas y cómodas, un ambiente muy tranquilo y acogedor. Gracias.
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Miguel

Disliked: Staff & service, property conditions & facilities, room comfort

Lástima de inmueble…! Mal hotel

El inmueble es un inmueble catalogado, tiene un tremendo potencial pero se nota una GRAN falta de inversión; la suite tiene motivos excelentes, pero hay cosas MUY descuidadas (baño y almohadas, sábanas, cortinas, colchas) hacen que se vea descuidado y feo. Una lástima pues el inmueble y las colecciones de antigüedades son excelentes.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Ana Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gusto mucho por la fachada arquitectónica, serca a todo caminando a los lugares para salir a conocer a comer serca al socalo y a la catedral mas grande de Puebla
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien amables en la recepción los cuartos bien
Stayed 1 night in Jun 2025