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Hotel Boutique Casona de Santa Clara

3.5 star property

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Photo gallery for Hotel Boutique Casona de Santa Clara

Luxury Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Front of property
Bar (on property)
Interior
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
212 Av 6 Ote Centro histórico de Puebla, Puebla, Pue., 72000
  • Place, Zócalo de Puebla
    ‪5 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Room

Junior Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Room

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Premier Suite | Premium bedding, down comforters, minibar, individually decorated
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  • Spa
  • Free WiFi
  • Restaurant
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4.8 out of 5, Exceptional, 300 reviews
HOTEL BOUTIQUE CASONA 65

About the neighborhood

Puebla

Hotel Boutique Casona de Santa Clara is centrally located in Puebla, a 4-minute walk from Main Theater of Puebla and 5 minutes by foot from Zócalo de Puebla. .This hotel is 0.5 mi (0.8 km) from Puebla Convention Center and 0.9 mi (1.5 km) from Puebla Cathedral.

What's nearby

  • Santo Domingo Church - 3 min walk - 0.2 miles
  • Main Theater of Puebla - 5 min walk - 0.3 miles
  • Zócalo de Puebla - 5 min walk - 0.3 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Puebla Cathedral - 8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • ‪El Anafre Rojo - ‬1 min walk
  • ‪Casa Real Poblana - ‬3 min walk
  • ‪Tacos Cambry - ‬2 min walk
  • ‪Flautlán - ‬3 min walk
  • ‪Taquería de Santa Clara - ‬2 min walk

About this property

Hotel Boutique Casona de Santa Clara

Hotel Boutique Casona de Santa Clara offers 16 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch Smart televisions come with cable channels.

Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and printers, as well as phones; free local calls are provided (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.
Make yourself at home in one of the 16 air-conditioned rooms featuring Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Cable television is provided for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.
Pamper yourself with onsite massages, body treatments, and facials. Additional features at this Baroque hotel include complimentary wireless internet access, concierge services, and a communal living room.
Satisfy your appetite at SKY BAR SANTA CLARA, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Cooked-to-order breakfasts are available daily from 8:30 AM to noon for a fee.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and microwave in a common area.
A complimentary manager's reception is offered each day.
SKY BAR SANTA CLARA - Onsite restaurant. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to noon for a fee: MXN 100 to 195 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SKY BAR SANTA CLARA

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • Baroque architecture
  • Built in 1850
  • Communal living room
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Streaming services

Food and drink

  • Chef service
  • Coffee/tea maker
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 195 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 75867326

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casona Santa Clara Puebla
Hotel Boutique Casona de Santa Clara Hotel
Hotel Boutique Casona de Santa Clara Puebla
Hotel Boutique Casona de Santa Clara Hotel Puebla

Hotel Boutique Casona de Santa Clara Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 57 out of 71 reviews
Rating 8 - Good. 10 out of 71 reviews
Rating 6 - Okay. 3 out of 71 reviews
Rating 4 - Poor. 0 out of 71 reviews
Rating 2 - Terrible. 1 out of 71 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Walter

Stayed 5 nights in Apr 2025

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.
Stayed 4 nights in Dec 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!
Stayed 3 nights in Dec 2024

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Staff indifferent. No water, no hot water.

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.
Stayed 1 night in Dec 2024

8/10 Good

Begona

Stayed 2 nights in Nov 2024

10/10 Excellent

Jeanell

Stayed 2 nights in Jul 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay. Great location.
Stayed 2 nights in Jun 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.
Stayed 3 nights in Jun 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Water in sink in bathroom did not work. TV did not work. We were in the cathedral room and the room was beautiful
Stayed 4 nights in Mar 2024

10/10 Excellent

Martha, El Paso

Stayed 4 nights in May 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Property conditions & facilities
People are nice and rooms are lovely
Stayed 4 nights in Apr 2024

10/10 Excellent

Ahalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.
Stayed 2 nights in Sep 2023

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping
Stayed 2 nights in Jul 2023

10/10 Excellent

Ryan

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is very clean and staff is very polite, also is a very quite hotel. I would stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very quiet and close to sights
Stayed 5 nights in Feb 2023

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, super clean and friendly staff
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing setting nicely situated five minutes south of the Zocalo area
Stayed 2 nights in Jan 2023

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.
Stayed 6 nights in Aug 2022

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

It was the best experience ever, the staff was great in all departments, was welcomed every time we left and came back too hotel. I highly recommend, you will not be disappointed
Stayed 4 nights in Jun 2022

10/10 Excellent

gilberto samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 2 nights in Nov 2025

10/10 Excellent

Ana Patricia

Stayed 1 night in Sep 2025