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CheapTickets Verified Reviews
Very good!
4.0 of 5 guest rating
Room type Options Nightly price Book
Standard Room, 1 King Bed
269 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Standard Plus
344 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Junior Suite, 1 King Bed
387 square feet
1 King Bed
Room sleeps 2 guests
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Standard Room, 2 Double Beds
269 square feet
2 Double Beds
Room sleeps 2 guests
Select dates to see price
Master Suite
538 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Upscale adults-only hotel, walk to Zócalo de Puebla

Popular property highlights

Breakfast included
Free valet parking
Free WiFi
Pets allowed
Laundry facilities

A stay at El Sueño Hotel & Spa places you in the heart of Puebla, within a 10-minute walk of Zócalo de Puebla and Puebla Cathedral. This upscale hotel is 0.7 mi (1.1 km) from Puebla Convention Center and 11.1 mi (17.9 km) from Africam Safari.

Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless internet access and tour/ticket assistance.

Enjoy international cuisine at La Tentacion, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily from 7:30 AM to 12:30 PM.

Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

El Sueño Hotel & Spa features a full-service spa and an indoor pool. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This business-friendly hotel also offers a rooftop terrace, spa services, and a library. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

El Sueño Hotel & Spa is a smoke-free property.

  • Library
  • Daily
  • Number of indoor pools - 1
  • Rooftop terrace
  • Number of bars/lounges - 1
  • Full-service spa
  • 24-hour front desk
  • Free breakfast
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Year Built - 2002
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Free valet parking
  • Free wired internet
  • Smoke-free property
  • Safe-deposit box at front desk
  • Spa services on site
  • Number of meeting rooms - 1
  • Terrace
  • Luggage storage
  • Wheelchair accessible – no
  • Airport transportation - drop-off (surcharge)
  • Number of restaurants - 2
  • Free full breakfast
  • Snack bar/deli
  • Laundry facilities
  • Total number of rooms - 20
  • Number of floors - 2
  • Number of buildings/towers - 1
  • Multilingual staff
  • Free newspapers in lobby

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

El Sueño Hotel & Spa offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Cable/satellite TV service
  • Free newspaper
  • Minibar
  • Daily housekeeping
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Desk
  • High-speed internet access
  • Iron/ironing board (on request)
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Internet access (complimentary)
  • Satellite TV service
  • Free WiFi
  • Free wired internet
  • Free dial-up internet access
  • LCD TV
  • TV size measurement: inch
  • Towels provided
  • Bedsheets provided

Where to Eat

A complimentary full breakfast is served each morning between 7:30 AM and 12:30 PM.

La Tentacion - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar.

Salon Frenesi - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of MXN 350 per pet, per night
  • 1 total (up to 33 lbs per pet)
  • Specific rooms only
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Noise-free rooms not guaranteed

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Cash or credit card deposit required

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Caters to adults only

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Pets allowed in specific rooms only

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Minimum guest age is 18

Individually-wrapped food options are not available

No gap period between guest stays

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • El Sueno Hotel
  • El Sueño Hotel
  • El Sueño Hotel Puebla
  • El Sueño Puebla
  • El Sueño Hotel & Spa Hotel
  • El Sueño Hotel & Spa Puebla
  • El Sueño Hotel & Spa Hotel Puebla

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Children 18 years old and younger are not permitted at this adults-only property.

Only registered guests are allowed in the guestrooms.

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

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