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El Sueño Hotel & Spa

Property class: 4

Choose dates to view prices

Photo gallery for El Sueño Hotel & Spa

A pool area with lounge chairs, a small waterfall, and a stone wall.
A covered outdoor seating area with wicker furniture and potted plants.
A cozy interior with a wooden bench, a hanging red lantern, and a glass-fronted shop displaying various items.
A hallway with a red wall, a wooden door, and a patterned floor. There are potted plants and a wicker chair.
A hotel room with two beds, a large arched window, and a ceiling fan.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $84
$70 nightly
$84 total
Total with taxes and fees
Aug 30 - Aug 31

Explore the area

View in a map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪2 min walk‬
  • Place, Los Sapos Bazaar
    ‪5 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A bedroom with a red headboard, a bed with white bedding, a nightstand with a lamp, and a window with curtains.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A four-poster bed with a wooden frame and white bedding, a ceiling fan, and a red accent wall.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 387 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite

A modern hotel room with a bed, a small desk, a chair, and an orange sofa.

Master Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Plus

A bedroom with a canopy bed, a chandelier, a large floral painting, and a wooden cabinet.

Standard Plus

9.4 out of 10
Exceptional
(10 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a red accent wall, a ceiling fan, and a television.

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

DOUBLE SUPERIOR KING BED

  • Sleeps 4
  • Free WiFi

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  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.8 out of 5, Exceptional, 879 reviews
$171 nightly
The price is $203
Sep 19 - Sep 20
Total with taxes and fees
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About the neighborhood

Puebla

El Sueño Hotel & Spa is in the heart of Puebla, within a 10-minute walk of Amparo Museum and Zócalo de Puebla. .This spa hotel is 11 mi (17.6 km) from Africam Safari and 8.3 mi (13.3 km) from Great Pyramid of Cholula.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 2 min walk - 0.1 miles
  • Palafoxiana Library - 2 min walk - 0.1 miles
  • Los Sapos Bazaar - 5 min walk - 0.3 miles
  • Puebla Convention Center - 12 min walk - 0.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Puebla La Churreria - ‬3 min walk
  • ‪El Mural de los Poblanos - ‬3 min walk
  • ‪El Guero Marinero - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬4 min walk
  • ‪Tortas y Tamales Teresita - ‬3 min walk

About this property

El Sueño Hotel & Spa

El Sueño Hotel & Spa offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy international cuisine at La Tentacion, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
La Tentacion - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Salon Frenesi - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Tentacion
  • Salon Frenesi

Things to do

  • Full-service spa
  • Indoor pool
  • Library

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2002

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 700
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: MXN 700

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 131341

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

El Sueno Hotel
El Sueño Hotel
El Sueño Hotel Puebla
El Sueño Puebla
El Sueño Hotel & Spa Hotel
El Sueño Hotel & Spa Puebla
El Sueño Hotel & Spa Hotel Puebla

El Sueño Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 307 out of 462 reviews
Rating 8 - Good. 95 out of 462 reviews
Rating 6 - Okay. 36 out of 462 reviews
Rating 4 - Poor. 12 out of 462 reviews
Rating 2 - Terrible. 12 out of 462 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

mauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel Walking distance from everything
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff were friendly and made sure we were comfortable during our stay. The location was perfect too.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, staff, cleanliness in the entire property. The location is incredible you have everything around.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Simply breathtaking hotel. The concept is innovative and combines design and historical figures of Mexico’s history. The place is really amazingly located, offering walking distance to the downtown area of Puebla, including the amazing Capilla del Rosario and the Library. Totally worth it.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

GB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diana, who received us, was extremely helpful as she even helped us to book the business class tickets for the bus to Oaxaca.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, close to the main attraction, the staff was very friendly.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! The attend to detail and wonderfully friendly staff made my trip one to remember
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, clean boutique hotel very close to Zócalo de Puebla. Always my “go-to” stay whenever in Puebla
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool not clean it was Many leaves of the trees
Stayed 1 night in May 2026
Verified review

6/10 Okay

Leobardo

Liked: Cleanliness, staff & service
The hotel is nice, however is lacking basics needs. Hotel is lacking a coffe maker in the room. Rooms and hotel are clean but could be better. Hotel is at a nice walking distance from main Zocalo. I am an Expedia Platinum and no welcome drink was offered. During breakfast, no basics such as sweet bread, beans or Green juice had in the morning. Overall I give them a solid 7 in a scale 1-10.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Great place!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located, a delicious breakfast and parking included, great service and lovely rooms!!!
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go back again, my wife and I enjoyed our stayed.
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Puebla & Cholula

Great service and charming hotel in the heart of the historic center.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant in the premises is not managed by the hotel. They were out of everything. The food tasted good but not what was in the description.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice room and restroom. Was woken up one night at 11:30 by some staff were spraying something with a very loud machine. Hotel was pretty empty when we were there but could see if being noisy if they were busy.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, decent internet, and great breakfast options.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, neat, beautiful and friendly, would return for sure!
Verified review

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here, came for a wedding. Staff was warm, friendly, and very helpful. The architecture of the building was beautiful and Unique. The zocalo is a beautiful area and we were lucky enough to be there when they had decorated for dia de los muertas. We had a wonderful stay overall!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. Location was great because it was quiet and conveniently located where you can walk anywhere.
Verified review

8/10 Good

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, good location, quirky.
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. The breakfast was excelent.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was really kind
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great atmosphere

Very smooth checkin and checkout; helpful front desk and staff. Very clean and comfortable.
Stayed 1 night in Jan 2025