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El Encanto

2.5 star property

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Photo gallery for El Encanto

Bar (on property)
Business center
Reception
Property amenity
Hallway

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Room service

Explore the area

View in a map
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪2 min walk‬
  • Place, Palafoxiana Library
    ‪2 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed | Minibar, in-room safe, individually decorated, individually furnished

Standard Loft, 1 Double Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 Bedroom

  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Luxury Double Room, 1 King Bed

  • 75 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Puebla

A stay at El Encanto places you in the heart of Puebla, steps from Zócalo de Puebla and Puebla Cathedral. .This hotel is 11.2 mi (18 km) from Africam Safari and 2.8 mi (4.6 km) from Centro Expositor.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 2 min walk - 0.1 miles
  • Palafoxiana Library - 2 min walk - 0.1 miles
  • Los Sapos Bazaar - 5 min walk - 0.3 miles
  • Puebla Convention Center - 14 min walk - 0.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬1 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Tortas Meche - ‬3 min walk
  • ‪Attico 303 - ‬1 min walk
  • ‪Antigua Taquería La Oriental - ‬2 min walk

About this property

El Encanto

El Encanto offers 14 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and in-room massages, as well as phones with free local calls.
Treat yourself with massages, body treatments, and facials. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 1 mile (MXN 100 per night), from 8:00 PM to 8:00 AM; reservations required
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height electrical outlets in bathroom

More

  • 1 building
  • 2 floors
  • Built in 1750
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

El Encanto Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 128 reviews
Rating 8 - Good. 35 out of 128 reviews
Rating 6 - Okay. 16 out of 128 reviews
Rating 4 - Poor. 17 out of 128 reviews
Rating 2 - Terrible. 18 out of 128 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

CESAREO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I'vebeen in my life
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Claudia Ayala

We got at our room it was no toilet paper
Stayed 1 night in May 2025
Verified

4/10 Poor

Heinz

Disliked: Cleanliness, staff & service, property conditions & facilities
Service almost not existing. Maintanance and cleanleness bad. 2019 all good, now completly bad.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities
I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

Carter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Needs Improvement

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Stayed 1 night in May 2024
Verified

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

David

Liked: Property conditions & facilities
Disliked: Cleanliness
Bien ubicada, el edificio está muy interesante, habitaciones amplias sin embargo las sábanas daban picazón, las almohadas tenían mal olor entre sudor o humedad y para que salga agua caliente tienes que esperar mucho y hacer maniobras con las llaves del lavabo, en la mañana los recepcionistas nunca están y demoran en acudir al llamado
Stayed 4 nights in Jun 2025
Verified

2/10 Terrible

pilar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada recomendable, no vayan
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

araceli rodriguez

Disliked: Cleanliness, amenities
La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos.
Stayed 3 nights in Jun 2025
Verified

4/10 Poor

Janeth

Disliked: Property conditions & facilities, room comfort
No nos dieron controles para aire acondicionado y televisor, se fueron a pedir en dos ocasiones al "lobby" cuando nos los dieron, no servía el aire acondicionado y pasamos una noche muy calurosa; el estacionamiento no está en la propiedad, hay que quedarse en el de otro hotel; para hacer check out tuvimos que dejar las cosas sobre el mostrador pues nunca apareció nadie para entregar la llave y los controles... no nos sellaron el ticket de estacionamiento que nos dieron en el otro hotel (porque no había nadie) y tuvimos que pagar más de 200 pesos de estacionamiento...
Stayed 1 night in May 2025
Verified

2/10 Terrible

Juan Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Este “hotel” ODIA a sus huéspedes. Cero respeto al descanso o la comodidad en general de las personas. Para empezar NO tiene estacionamiento, este lo pagas por separado y está a cuadra y media del lugar. $13 pesos por hora más las pensión nocturna de $100 pesos. Esta propiedad cuenta con una terraza que actúa como restaurante y centro nocturno por lo que tus noches estarán llenas de ruido hasta la madrugada; solicité en recepción respeto al descanso y me dijeron que no podían hacer nada al respecto. Toallas rotas, pisos y baños con mal aspecto. Ruidos exteriores de la calle y un servicio al cliente PESIMO es lo que te espera en este lugar. Es una pena pues el lugar como tal pudiera ser muy bueno. No lo recomiendo ni un poco.
Stayed 2 nights in May 2025
Verified

4/10 Poor

JAVIER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

pesimo

en la aplicacion dice que tiene estacionamiento gratis y resulta que ni es gratis y ni esta ahi cerca
Stayed 1 night in May 2025
Verified

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad muy buenas avitaciones, la recomiendo de verdad .
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo que no hay agua caliente 😅 Pero todo lo demás esta perfecto
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities
El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Edel

Disliked: Cleanliness, staff & service, amenities
La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy caro para lo que ofrecen. Solo el lugar donde está lo salva
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Jovana

Liked: Cleanliness, property conditions & facilities
Buen lugar céntrico cerca de la catedral para hospedarse. Excelente vista en la terraza.
Stayed 1 night in May 2024
Verified

8/10 Good

Miriam

Liked: Amenities
Limpio, bonito, buen precio, excelente ubicación, terraza muy bonita
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Jose Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel no tiene estándares de limpieza y no contaba con agua para los servicios básicos ni para el aseo del baño ni personal
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Juan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Demasiado ruido tenían una fiesta q la siguieron hasta las 7:00 am no dejaron dormir nada muchos problemas con la agua caliente
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay estacionamiento. No hay agua caliente en las noches. Pedí una toalla y jamás la llevaron. No hay servicio a la habitación (el restaurante abre a las 2 pm y cierra a las 10 pm).
Stayed 1 night in Jun 2024