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Banyan Tree Puebla

Property class: 5 and above

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Photo gallery for Banyan Tree Puebla

Outdoor pool, pool umbrellas, sun loungers
Property video
Serenity Suite | View from room
Buffet
Body treatments, aromatherapy, deep-tissue massages, Swedish massages

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
$192
$164 nightly
$192 total
Total with taxes and fees
May 18 - May 19

Explore the area

View in a map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Place, Puebla Convention Center
    ‪5 min walk‬
  • Place, Zócalo de Puebla
    ‪12 min walk‬
  • Place, Puebla Cathedral
    ‪15 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪46 min drive‬

Room options

View all photos for Urban Bliss

Urban Bliss | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Harmony Suite

Harmony Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Harmony Suite

  • City view
  • 2260 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room Double

8.6 out of 10
Excellent
(11 reviews)
  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Serenity Suite

Serenity Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Serenity Suite

  • City view
  • 1249 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Suite

  • City view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite King

Urban Junior Suite King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite Double

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Bliss Junior Suite

Bliss Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Puebla

With a stay at Banyan Tree Puebla, you'll be centrally located in Puebla, a 2-minute drive from Zócalo de Puebla and 5 minutes from Puebla Cathedral. .This family-friendly hotel is 11.4 mi (18.4 km) from Africam Safari and 4 mi (6.5 km) from Angelopolis Commercial Center.

What's nearby

  • Artist Quarter - 5 min walk - 0.3 miles
  • Puebla Convention Center - 5 min walk - 0.3 miles
  • Zócalo de Puebla - 12 min walk - 0.7 miles
  • Zona Histórica de los Fuertes - 14 min walk - 0.8 miles
  • Puebla Cathedral - 15 min walk - 0.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla Intl. Airport (PBC) - 38 min drive

Restaurants

  • ‪Restaurante Casa Reyna - ‬7 min walk
  • ‪Italianni's - ‬7 min walk
  • ‪Tarlets Coffee - ‬6 min walk
  • ‪Domino’s Pizza San Francisco - ‬4 min walk
  • ‪Rooftop Banyan Tree - ‬1 min walk

About this property

Banyan Tree Puebla

Banyan Tree Puebla offers 78 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Make yourself at home in one of the 78 air-conditioned rooms featuring minibars and espresso makers. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access is available. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Pasquinel Bistrot, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puebla? This hotel has 4951 square feet (460 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Pasquinel Bistrot - This restaurant serves breakfast and dinner.
Trattoria Cello - This theme restaurant serves dinner only. Open daily.
Bar Los Lavaderos - Onsite bar. Open select days.
Rooftop Bar - Onsite rooftop bar. Open daily.
Saffron - This theme restaurant specializes in Thai cuisine. Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1260 per pet, per day
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 529 out of 704 reviews
Rating 8 - Good. 97 out of 704 reviews
Rating 6 - Okay. 37 out of 704 reviews
Rating 4 - Poor. 22 out of 704 reviews
Rating 2 - Terrible. 19 out of 704 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Traveled with family
Liked: Staff & service, amenities
Beautiful hotel in a good location with a view of the volcano.
Stayed 3 nights in Dec 2025

10/10 Excellent

Robert

Traveled with family
Liked: Staff & service, amenities
great stay and hotel service, I recommend
Stayed 1 night in Dec 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.
Stayed 2 nights in Dec 2025

10/10 Excellent

GENARO

Stayed 6 nights in Dec 2025

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in all respects.
Stayed 4 nights in Dec 2025

8/10 Good

Kerry, vncouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk
Stayed 1 night in Nov 2025

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2025

10/10 Excellent

German

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and always clean. Great staff!
Stayed 3 nights in Aug 2025

10/10 Excellent

Alexandro

Stayed 3 nights in Nov 2025

10/10 Excellent

Ulf

Stayed 1 night in Nov 2025

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, friendly staff, and nice rooms in a good location.
Stayed 1 night in Nov 2025

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025

10/10 Excellent

Yuzan

Stayed 2 nights in Sep 2025

10/10 Excellent

Alejandro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

becky

Stayed 7 nights in Sep 2025

10/10 Excellent

Gabriela

Stayed 1 night in Sep 2025

10/10 Excellent

Sungman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and calm. Wonderful
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back...
Stayed 2 nights in Aug 2025

10/10 Excellent

David H

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.
Stayed 5 nights in Jul 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jon

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff and beautiful property
Stayed 1 night in Jun 2025

10/10 Excellent

Allison

Stayed 1 night in Jun 2025

10/10 Excellent

Monty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing times

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book it!

Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem.
Stayed 1 night in May 2025

10/10 Excellent

VASSYA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025