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Banyan Tree Puebla

Property class: 5 and above

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Photo gallery for Banyan Tree Puebla

A person relaxing in a pool with a view of a historic tower and cityscape.
Property video
A restaurant with a long counter, rustic stone walls, and hanging pendant lights.
A hotel room with a bed, two armchairs, a small table, and a lamp.
A building with a stone facade, a courtyard with a fountain, and outdoor seating areas.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $251
$214 nightly
$251 total
Total with taxes and fees
Oct 25 - Oct 26

Explore the area

View in a map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Place, Puebla Convention Center
    ‪5 min walk‬
  • Place, El Parian Market
    ‪7 min walk‬
  • Place, Zócalo de Puebla
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪46 min drive‬

Room options

View all photos for Urban Bliss

A hotel room with a bed, two armchairs, a small table, a chandelier, and a view of a stone wall and greenery outside.

Urban Bliss

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Harmony Suite

A four-poster canopy bed with a nightstand and lamp, a wooden wardrobe, and a large floral painting on the wall.

Harmony Suite

  • City view
  • 2260 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Room Double

A hotel room with two beds, a dining table, chairs, a chandelier, and a view of the outdoors.

Urban Room Double

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Serenity Suite

A hotel room with a large bed, a flat-screen TV, a chair, a lamp, and a view of buildings through a glass door.

Serenity Suite

  • City view
  • 1249 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bliss Suite

A bedroom with a large bed, a bench, a desk, and a stone wall.

Bliss Suite

  • City view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Junior Suite King

A hotel room with a large bed, a bench, a chair, a small table, and a view of the outdoors through large windows.

Urban Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and ornate headboard designs.

Urban Junior Suite Double

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Bliss Junior Suite

A four-poster bed with a pink upholstered headboard, a white sofa, a wooden cabinet, and a chandelier.

Bliss Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Urban Room King

A bedroom with a large bed, a nightstand, a lamp, a decorative wall piece, and a hallway.

Urban Room King

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bliss Suite

A bedroom with a stone wall, a large bed with pillows, a bench, a desk, and a nightstand with lamps.

Bliss Suite

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bliss Junior Suite

A four-poster bed with white linens, a red sofa, a leather ottoman, and a dark wooden cabinet with glass doors.

Bliss Junior Suite

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Urban Room Two Double

A hotel room with two beds, a desk, and a view of the outdoors.

Urban Room Two Double

  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

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About the neighborhood

Puebla

With a stay at Banyan Tree Puebla, you'll be centrally located in Puebla, a 2-minute drive from Zócalo de Puebla and 5 minutes from Puebla Cathedral. .This family-friendly hotel is 11.4 mi (18.4 km) from Africam Safari and 4 mi (6.5 km) from Angelopolis Commercial Center.

What's nearby

  • Puebla Convention Center - 5 min walk - 0.3 miles
  • El Parian Market - 7 min walk - 0.4 miles
  • Zócalo de Puebla - 12 min walk - 0.7 miles
  • Zona Histórica de los Fuertes - 14 min walk - 0.8 miles
  • Puebla Cathedral - 15 min walk - 0.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla Intl. Airport (PBC) - 38 min drive

Restaurants

  • ‪Restaurante Casa Reyna - ‬7 min walk
  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪Café & Bar Rentoy - ‬5 min walk
  • ‪Tarlets Coffee - ‬6 min walk
  • ‪Gusano de Oro - ‬4 min walk

About this property

Banyan Tree Puebla

Banyan Tree Puebla offers 78 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Make yourself at home in one of the 78 air-conditioned rooms featuring minibars and espresso makers. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 55-inch Smart televisions with cable programming provide entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Pasquinel Bistrot, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puebla? This hotel has 4951 square feet (460 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Pasquinel Bistrot - This restaurant serves breakfast and dinner. Open daily.
Trattoria Cello - This theme restaurant serves dinner only. Open daily.
Bar Los Lavaderos - Onsite bar. Open select days.
Rooftop Bar - Onsite rooftop bar. Open daily.
Saffron - This theme restaurant specializes in Thai cuisine. Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1260 per pet, per day
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1300 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 578 out of 767 reviews
Rating 8 - Good. 107 out of 767 reviews
Rating 6 - Okay. 40 out of 767 reviews
Rating 4 - Poor. 22 out of 767 reviews
Rating 2 - Terrible. 20 out of 767 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing spacious rooms and the staff was friendly.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing and my kids loved the little robes and slippers that were provided at the hotel ..
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
great stay and hotel service, I recommend
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall. Our first room had a few significant issues, but the staff handled the situation great and kindly offered us a room change. That made a huge difference and greatly improved the rest of our stay. We appreciated their willingness to resolve the issue and ensure we had a much better experience.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, friendly staff, and nice rooms in a good location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Beautiful hotel in a good location with a view of the volcano.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and in a great location. We had limited choices as we needed a car park but it was lovely and easily within walking distance to the centre of town. The staff were amazing and helped us with a problem with our rental car speaking Spanish to the company and everything was resolved. The rooftop pool area was a lovely experience after walking in the sun all day.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING EXPERIENCE
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fantastic, room was spotless and extremely comfortable
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhhhbbbbbb. Nllllllllllllll
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Amenities
Great experience staying at this Hotel, service was great and the food delicious
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Great hotel
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful and always clean. Great staff!
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Beautiful hotel located in the heart of downtown Puebla
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, everything is perfect!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in all respects.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities, stellar service and good food venues.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024