⭐ 1/5 — Completely Unacceptable Stay (Nov 27–30)
We stay here 3–4 times a year, and this visit was completely unacceptable. Traveling with our 6-year-old, we were moved through four different rooms: one with a bathroom door that wouldn’t open, one with a flooding shower that soaked the carpet (lifting the carpet showed this has been an ongoing issue), another with the same door problem, and the final room had a shower that leaked and dripped all night.
The pool was closed with zero warning — the main reason we booked for our child.
The front desk staff showed absolutely no care, no apology, and no effort to fix anything.
We also had a party next door, and I had to call twice (11 PM and 2:30 AM) while trying to get our 6-year-old to sleep before a long trip home. Nothing was properly handled.
The final breaking point: we found a bug in our bed, full of blood when squished. That is beyond unacceptable.
This hotel has gone completely downhill, and we will not be returning unless major changes are made.