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The Carmen Hotel - Ocean Front

4.5 star property

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Photo gallery for The Carmen Hotel - Ocean Front

A cruise ship deck with a swimming pool, lounge chairs, and a bar area.
A beachside patio with wooden chairs and umbrellas, overlooking the ocean.
A multi-story hotel with a modern design, featuring balconies, outdoor seating areas, and palm trees.
A modern hotel room with a central island sink, a round mirror, a bed with white bedding, and a curved ceiling design.
A modern living room with two white sofas, a round coffee table, and a large window with curtains.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
The current price is $87
$69 nightly
$87 total
Total with taxes and fees
Aug 11 - Aug 12

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬

Room options

View all photos for Reef Suite King

A modern bed with a curved headboard, white bedding, and multiple pillows in various colors and patterns.

Reef Suite King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Reef Suite King

A modern bedroom with a curved bed, a wooden headboard, a bedside table with a mirror, and a built-in bathtub.

Reef Suite King

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Coral Suite

A modern hotel room with two beds, a curved ceiling design, and a wooden wall.

Coral Suite

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Reef Suite King

A modern bedroom with a curved bed, a large window, and a view of the outdoors.

Reef Suite King

7.4 out of 10
Good
(14 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Captain's Suite

A modern bedroom with a curved bed, a large window, and a ceiling fan.

Captain's Suite

  • Partial ocean view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Sunrise Suite

A modern bedroom with a curved headboard, a large bed with white bedding and red pillows, a wooden nightstand, and a view of the sea through large windows.

Sunrise Suite

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Grand Ocean Suite

A modern hotel room with a large bed, two pink armchairs, a white sofa, a TV, and a balcony with a view of palm trees.

Grand Ocean Suite

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Owner´s Suite

A modern living room with a glass coffee table, white sofas, and a view of the ocean.

Owner´s Suite

  • Ocean view
  • 764 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE DELUXE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

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$58 nightly
The price is $74
Aug 17 - Aug 18
Total with taxes and fees
The Palm at Playa

About the neighborhood

Playa del Carmen

With a stay at The Carmen Hotel - Ocean Front in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 9 minutes by foot from Playa del Carmen Main Beach. .This luxury hotel is 0.6 mi (1 km) from Playacar Beach and 0.6 mi (1 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 2 min walk - 0.1 miles
  • Calle 12 - 2 min walk - 0.1 miles
  • Quinta Avenida - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Mamitas Beach - 12 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬3 min walk
  • ‪Club SociaL - ‬2 min walk
  • ‪El Tapas Restaurante - ‬1 min walk
  • ‪Cocina Doña Paula - ‬3 min walk
  • ‪Osteria De Roma - ‬2 min walk

About this property

The Carmen Hotel - Ocean Front

The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and hair dryers. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Deck 5 - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 280 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 280 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 435 out of 871 reviews
Rating 8 - Good. 209 out of 871 reviews
Rating 6 - Okay. 103 out of 871 reviews
Rating 4 - Poor. 59 out of 871 reviews
Rating 2 - Terrible. 65 out of 871 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

roderick

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Alvidri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach front location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities
The staff was friendly, great location
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, new, hotel on the beach, great staff. food and drink prices were a little high, and you can’t go in the water because of the seaweed but that’s the location. Everything is upgraded and new and clean, great room, wonderful balcony, and they even have a coffee machine in the rooms which a lot don’t.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Alina

Liked: Cleanliness, property conditions & facilities
Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Nice chill place.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Lexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Payton Sydney

Liked: Staff & service, property conditions & facilities
Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities
I loved the modern vibe and the great pool. The location is excellent, and overall it’s a fantastic stay. The only small improvement I’d suggest is updating the beach club lounge chairs, as they’re a bit worn, and possibly adding a parking partnership with a nearby parking lot.
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

doug

Liked: Cleanliness, amenities, property conditions & facilities
The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Dishant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a sunrise suite and the view was breathtaking!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at The Carmen Hotel in Playa del Carmen, and I absolutely loved it just as much as the first time. The location is perfect — steps from the ocean and walking distance to 5th Avenue, restaurants, shops, and nearby resorts. The staff here is truly amazing. Everyone at the front desk, housekeeping, rooftop bar, and coffee shop was so kind, welcoming, and helpful. Even though I don’t speak Spanish, communication was always easy and everyone went above and beyond to make our stay fun and comfortable. The rooftop bar has such a great atmosphere, delicious drinks, and an amazing staff. The breakfast included with our room was phenomenal, and honestly some of the best hotel food I’ve had. We stayed in the Owner’s Suite and highly recommend it. The suite was spacious, very clean, and had incredible wraparound balcony views. The beds were super comfortable, and having the mini fridge, coffee supplies, and plenty of closet space made everything so convenient. Overall, this hotel has everything — amazing people, excellent food, beautiful rooms, and the perfect location. I already can’t wait to come back again!
Included breakfast
Owner’s Suite
Included breakfast
View from our room
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was Great
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean was barely visible. The pool was too small to swim lenghts
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
The price was fair for the location on 5th Avenue and right in front of the ocean. The hotel is clean and the bed was comfortable, but the property clearly needs renovation. The toilet area felt very small and somewhat claustrophobic. There is also noise at night from nearby restaurants and music from the surrounding area. I personally sleep deeply, so it didn’t bother me, but light sleepers might find it an issue. Overall, it’s a reasonable option for a short stay if you want an affordable beachfront place in a very central area.
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

ARTEMIA

Disliked: Cleanliness, amenities, property conditions & facilities
Service was the worse in restaurant and front desk. My first day arriving. My welcome was my room number no instructions on where the restaurant and pool was no wi fi password was given.
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location beach front and walk downtown
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
We liked the room ,even though it wasn’t the one I thought we were supposed to get! Front desk were nice. proximity to all the action was nice.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Glen

Liked: Cleanliness, staff & service
GREAT value for an ocean front hotel!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Deymi

The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

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