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Serenity Hotel Boutique by Alsol

4.0 star property

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Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Exterior
Property entrance
Lobby
Premium bedding, in-room safe, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $73
$58 nightly
$73 total
Total with taxes and fees
Jun 25 - Jun 26

Explore the area

View in a map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Suite

View from room

Deluxe Suite

9.0 out of 10
Wonderful
(14 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Double Suite

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | 50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Suite

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, blackout drapes, iron/ironing board

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

Similar properties

Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,066 reviews
$70 nightly
The price is $88
Jun 25 - Jun 26
Total with taxes and fees
Antera Hotel & Residences

About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Downtown Playa del Carmen), Serenity Hotel Boutique by Alsol is within a 10-minute walk of Mamitas Beach and Quinta Avenida. .This hotel is 0.4 mi (0.7 km) from Playa del Carmen Main Beach and 1.6 mi (2.7 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 10 min walk - 0.6 miles
  • Central Square - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪De Local - ‬2 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk

About this property

Serenity Hotel Boutique by Alsol

Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 30 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and ceiling fans, as well as phones with free local calls.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include multilingual staff, luggage storage, and an elevator. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Serenity Hotel Boutique by Alsol has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Mosquito nets
  • No plastic drinking straws
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • iPod dock

Food and drink

  • Griddle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per person
  • Airport shuttle fee per child: USD 25 (from 6 to 12 years old)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

There is limited hot water on site
Pool access available from 8:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 369 out of 556 reviews
Rating 8 - Good. 112 out of 556 reviews
Rating 6 - Okay. 41 out of 556 reviews
Rating 4 - Poor. 14 out of 556 reviews
Rating 2 - Terrible. 20 out of 556 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Anargyros

Liked: Amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Jan 2026
Verified

8/10 Good

Anargyros

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Anargyros

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

James

Very clean, spacious and u room
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

christina maria

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very polite staff located in a very nice area where you could walk around and see many different parts of local life and culture. It was really a great weekend. Our room was not ready for whatever reason and so they gave us the penthouse, and that was the most gorgeous room we have ever stayed at anywhere in the world, and we travel frequently
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded me to suite for free.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, clean and in a great location. Staff were friendly and helpful. The hot water was a tiny bit iffy and there was a lot of constructuon noise. But we lo
Stayed 8 nights in Feb 2026
Verified

6/10 Okay

Mabel

Liked: Cleanliness, staff & service
Disliked: Amenities
The room we had was very basic. A bed, a desk, two night stands, tv, luggage stand, armour with a safe. The bath room was clean with a couple towels and basic toiletries. The a/c worked well and the bed was comfortable. The staff was helpful. They only provide housekeeping every other day.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Maryse

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This place has seen better days. They promote a full kitchen but there are no utensils to cook or to eat. Towels and bedding are clean but I can’t say the same for the rest. Desk receptionist Fernanda was very welcoming and helpful
Stayed 13 nights in Feb 2026
Verified

8/10 Good

Judith

Clean room. Nice staff. Cleaning service was great. Don’t expect life up in the bar on the rooftop.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we would stay there again
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean room for Mexican standards, missing some amenities for the kitchen like dishwashing soap & sponge. Hot water on & off throughout the stay, but they accommodated us by proposing another room for our hot showers, inconvenience to step out of the room each time. Well situated near a great gym, restaurants, beach & 5th avenue. Big room great for a family of 3 or 4. Breakfast & restaurant staff very friendly.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Ragheeba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night, very close to beach and town, loved it!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Live every day we stay at this hotel.
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay everyone is very nice and attentive
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

Annaelle

Disliked: Cleanliness, amenities
Staff was great! Room was large but cleanliness was a big disappointment. Towels had red/brown spots, grey from washing, some ripped and some tiny. Additionally, the shower head was extremely dirty and rusty. Water pressure was terrible and temperatures kept shifting. Location was ok but not the best. I would recommend for someone on a budget, but I myself would not return there.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good breakfast and walking distance to the beach 🏖️
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
There was no running water. The elevator was broken. The pool pump was broken, so the pool was dirty. Room had a weird smell. Very disappointing.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Property conditions & facilities
In excelente ubicación, very clean good continental breakfast
Stayed 3 nights in Jul 2023
Verified

4/10 Poor

Wesley

Liked: Cleanliness, staff & service
There was noise in the street all the time due to construction, even at 2am in the morning, insane.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with kitchen
Stayed 1 night in Dec 2024