Skip to main content
Beginning of main content
CheapTickets Verified Reviews
3.0 of 5 guest rating
Room type Options Nightly price Book
Grand Junior Suite
Room with view
829 square feet
1 King Bed and 1 Large Twin Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Two Bedroom Grand Suite
Room with view
1098 square feet
2 King Beds and 1 Double Sofa Bed
Room sleeps 5 guests
(up to 2 children)
Select dates to see price
Serenity Penthouse
Room with view
4521 square feet
2 King Beds and 2 Large Twin Beds
Room sleeps 6 guests
Select dates to see price
One Bedroom Corner Suite
Room with view
689 square feet
1 King Bed and 1 Large Twin Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
One Bedroom Double Suite
Room with view
431 square feet
2 Twin Beds and 1 Double Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
One Bedroom Suite
Room with view
603 square feet
1 King Bed and 1 Double Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Suite
269 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Upscale hotel, walk to Playa del Carmen Main Beach

Popular property highlights

Breakfast included
Pets allowed
Laundry facilities
24-hour front desk
Multilingual staff

Located in Playa del Carmen (Downtown Playa del Carmen), Serenity Hotel Boutique is within a 10-minute walk of Quinta Avenida and Mamitas Beach. This upscale hotel is 0.4 mi (0.7 km) from Playa del Carmen Main Beach and 1.6 mi (2.7 km) from Playa del Carmen Maritime Terminal.

Make yourself at home in one of the 30 air-conditioned rooms featuring iPod docking stations and LCD televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge) and concierge services.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary English breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with wireless Internet access (surcharge).

This Playa del Carmen hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Serenity Hotel Boutique has designated areas for smoking.

  • Daily
  • Number of outdoor pools - 1
  • Designated smoking areas (fines apply)
  • Elevator
  • Rooftop terrace
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • 24-hour front desk
  • Free breakfast
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Pool sun loungers
  • WiFi (surcharge)
  • Valet parking (surcharge)
  • Swimming pool
  • Safe-deposit box at front desk
  • Terrace
  • Luggage storage
  • Number of restaurants - 1
  • Free English breakfast
  • Concierge services
  • Snack bar/deli
  • Designated smoking areas
  • Pool umbrellas
  • Laundry facilities
  • Total number of rooms - 30
  • Accessible airport shuttle
  • Airport transportation (surcharge)
  • Multilingual staff

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge)

Languages Spoken

  • English
  • French
  • German
  • Spanish

Parking

Self parking (surcharge) , Valet parking (surcharge)

Room Amenities

Serenity Hotel Boutique offers 30 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Daily housekeeping
  • Phone
  • Free toiletries
  • Iron/ironing board
  • In-room safe
  • Premium bedding
  • Free bottled water
  • Wireless internet access
  • Blackout drapes/curtains
  • Hair dryer (on request)
  • Shower/tub combination
  • Digital TV service
  • WiFi (surcharge)
  • Pillow menu
  • LCD TV
  • TV size: 50
  • iPod docking station
  • Towels provided
  • Bedsheets provided
  • Fan
  • Number of beds 3
  • Soap
  • Shampoo
  • Toilet paper
  • Window screens
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Paper towels
  • Wardrobe or closet
  • WiFi speed 50+ Mbps

Where to Eat

A complimentary English breakfast is served each morning between 7:00 AM and 10:00 AM.

Serenity Hotel Boutique has a restaurant on site.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of USD 15 per pet, per night
  • Dogs only
  • 1 total (up to 33 lbs per pet)
  • Pets cannot be left unattended
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
  • Service animals are welcome, and are exempt from fees

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Pets cannot be left unattended

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Pets allowed in specific rooms only

Security system

Property follows sanitization practices of Safe Travels (WTTC - Global)

Staffed front desk

LGBTQ friendly

Smoke detector

Service animals are allowed

Service animals are exempt from fees/restrictions

Cashless transactions are available

Masks are compulsory at the property

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

Gap period enforced between guest stays - 72 hours

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 140 (roundtrip), (from 3 to 11 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Serenity Hotel Boutique Hotel
  • Serenity Hotel Boutique Playa del Carmen
  • Serenity Hotel Boutique Hotel Playa del Carmen

We should mention

Only registered guests are allowed in the guestrooms.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Sorry, we seem to have had an issue loading our review content. Try again?