The resort is amazing , we had a good time , beach and food are excellent
I have one complaint, I sent an e mail a week before arrival requesting to be in building 26 we booked preferred swim out, on arrival on September 6, 2PM , the gentleman on preferred check in asked me if I want to upgrade up and pay $300 which I declined and I mentioned to him that his letter given to me few minutes earlier indicating we are gold status and entitled to free upgrade if available and obviously there was availability and I requested building 26 a week earlier, he said not available so I asked for building 25 as those buildings close to the preferred restaurant, bar , lounge and preferred beach area and because there will be shade in the swim out in the afternoon , he said 25 is available, we went to lunch then received a call that our room in building 16 which the other side of the resort away from the preferred area and were we stayed
I appreciate a response from the manager